Experience

Ovobank

• Spain
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Chief Commercial Officer Internacional

  • Oct 2023 - Present

  Marbella e Região CCO ( Chief Commercial Officer) USA, CANADA, UK, IRELAND, BRASIL ...Banco de óvulos: B2B, Desarollo mercados internacionales, supervisión de gestión y logistica de células.



One Eden

• Spain
• Real Estate
• 1 - 100 Employee

• Head of Global Sales

  • Jan 2022 - Aug 2023

  Andaluzia, Espanha ( Alcaidesa, Sotogrande, Estepona, Marbella, Mijas, Malaga, Gibraltar...) Sales Director, with teams in Alcaidesa, Marbella/Estepona, Cale de Mijas and Gibraltar Director Comercial, con equipos en Alcaidesa, Marbella/Estepona, Cale de Mijas y Gibraltar



Premium Properties . Luxury Properties

• Director of Sales And Business Development

  • Jan 2019 - Aug 2021

  Quinta do Lago Resort, Vale do Lobo, Vilamoura Sales and Branch Director : Vilamoura, Faro, Quinta do Lago and Vale do Lobo



Global Employability

• Canada
• Human Resources Services
• 1 - 100 Employee

• HR - Head of Middle East, North Africa and Asia Headquarter

  • Jul 2013 - Dec 2020

  Dubai - UK Leadership professional for clients who need top level business and technology expertise and competence for IT and Telecoms, Media & Entertainment, FMCG, Retail, Apparel, Sports Business,, Public Sector/Government, Airport/ Harbour Transport.



Collection Portugal

• Director Of Commercial Sales

  • Mar 2017 - Dec 2018

  Vilamoura, Albufeira, Olhos de Agua e Quarteira



Grupo Serenity - Rede de Spas

• Wellness and Fitness Services

• General Manager

  • 2015 - 2017

  Dubai ● Set up commercial plan for the Region, according to yearly budget ● Oversee, manage and optimize sales activities ● Leverage full sales potential of product portfolio ● Develop and implement M/L term business growth strategies for the Region ● Customize, fine tune and implement Marketing Plan



Baniyas Sports & Cultural Club

• United Arab Emirates
• Spectator Sports
• 1 - 100 Employee

• Sports Manager

  • Jul 2015 - Dec 2016

  Abu Dhabi, United Arab Emirates Sports Manager - Academia - Young Players



Hilton

• United States
• Hospitality
• 700 & Above Employee

• Sales Manager (Business Travel . MICE)

  • 2014 - 2015

  Hangzhou, Zhejiang, China Sales manager (Business Travel) - Work with the Conference & Events (C & E) Sales Department to maximize revenue opportunities through the sale of conference facility space and Guest rooms. Responsible for performing the following task to the highest standards:Maximize all Conference & Events revenue opportunities; Review sales and other revenue generating business plans, identify gaps, ensure proactive measures to fill hotel and conference space capacity, and meet set targets;



Zhejiang International Studies Univerisity

• China
• Higher Education
• 1 - 100 Employee

• English and P.E. Teacher

  • 2014 - 2015

  Hangzhou - Shaoxing e Região PE Teacher English Teacher



Ajman Academy

• United Arab Emirates
• Education Administration Programs
• 1 - 100 Employee

• PE Teacher

  • 2012 - 2014

  Ajman, UAE P.E. Teacher at PYP (G3,4,5 and 6) P.E. Teacher at MYP (G 7,8 and 9) Football Coach – Boys U10, U12 and U14 Swimming Coach – Boys and Girls U10, U12 and U14



Barclays

• United Kingdom
• Financial Services
• 700 & Above Employee

• Senior Manager - Barclays 24 - Homebanking - NetBanking - Contact Center -

  • Feb 2012 - May 2013

  Lisbon Coordinate, control and develop the activity of Contact Centre as well as in the area of administrative support. Create and manage campaigns in Home Banking and online. Reports: Owner of Teleperformance-Outsourcing Summary: - Plan, coordinate and control the Inbound and Outbound campaigns, for promotion and/or sale of products/services, in compliance with the sales process to accomplish the overall expected results. - Analyse the internal and external customer complaints, in… Show more Coordinate, control and develop the activity of Contact Centre as well as in the area of administrative support. Create and manage campaigns in Home Banking and online. Reports: Owner of Teleperformance-Outsourcing Summary: - Plan, coordinate and control the Inbound and Outbound campaigns, for promotion and/or sale of products/services, in compliance with the sales process to accomplish the overall expected results. - Analyse the internal and external customer complaints, in order to guarantee the implementation of procedures and thus achieve the indispensable improvements in the area. - Observe and listen during the phone service, in order to certify if the brief was followed, the training has impact, and take guidelines for improvement. - Regular assessment of the statistics results; the achievement of the objectives, in order to measure and monitor the effectiveness of the service and make the necessary corrective measures. - Draw up reports with the metrics and due results, to improve business development. - Support the sales network on questions of customers, guaranteeing the full and effective response to all customer issues. - Coordinate and standardize the development of skills of employees in order to certify that the team adheres to the procedures and circuits and certifies coherence on the treatment of customer’s questions and distribution channels. - Keep the team motivated and committed to achieve a sustained growth of the area and the guarantee of a low turnover, typical in Call Centers. - Manage and implement annual plan of the Directorate with outsourcing partner, to ensure that they know all the Bank's objectives and in particular the needs of the service, in order to find together the best solutions (more efficient) for the quantitative and qualitative objectives. - Provide and collaborate in training necessary for the team in such a way as to complement the technical and behavioural skills needed to obtain a good performance of its functions.

• Leader of Sales Effectiveness & Retail Support

  • Jun 2011 - Feb 2012

  Lisbon Barclays Bank Plc Leader of Sales Effectiveness & Retail Support Reports: 1 Direct Reports Summary: Control, monitor and developed tools of information management and business development, in synchronization with CRM, as well as collaborate on the definition and analysis of the major objectives for the channel, identifying gaps and proposing corrective action measures. - Consolidation of management information, on-time, highlighting deviations and different… Show more Barclays Bank Plc Leader of Sales Effectiveness & Retail Support Reports: 1 Direct Reports Summary: Control, monitor and developed tools of information management and business development, in synchronization with CRM, as well as collaborate on the definition and analysis of the major objectives for the channel, identifying gaps and proposing corrective action measures. - Consolidation of management information, on-time, highlighting deviations and different ratios of Weekly Sales of Complementary Channels. - Develop databases and analytic treatment of information to identify business opportunities, as well as to support the design and management of new initiatives, campaigns and the monitoring/control of the business in an operational perspective. - Send to Sales team, report com the definition of short-term action plans, monitoring and controlling the same, measuring the results of campaigns and tactics implemented in different sub-channels of Complementary Channels, so that they can operate commercially in identified GAPs. - Provide and collaborate in training adequate for the team to complement the technical and behavioural skills required to the best performance. - Coordinate, engage and coach the team.

• Senior Manager CRM- Non Branch Acquisition & Intelligence

  • Nov 2010 - Jun 2011

  Lisboa e Região, Portugal Implementation of system control and management database partners at lotus note. (Workflow PartnerShip). (Develop databases and analytic treatment of information to identify business opportunities) Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty. •Deciding on the CRM platform structure and architecture ensuring it works seamlessly across the organisation and captures all required information at key points in the… Show more Implementation of system control and management database partners at lotus note. (Workflow PartnerShip). (Develop databases and analytic treatment of information to identify business opportunities) Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty. •Deciding on the CRM platform structure and architecture ensuring it works seamlessly across the organisation and captures all required information at key points in the customer life cycle. •Customer Journey Mapping analysing touch points with the organisation and maximising commercial opportunities. •Working closely with all departments to ensure the CRM works effectively for all aspects of the company. •Overseeing direct communications with customers through the CRM. •Monitor and maximise customer lifetime value strategies ensuring maximum profitability. •Ensuring the database is segmented effectively for targeted marketing activities. •Overseeing the migration of all direct communications to lower cost mediums such as SMS and email. •Developing testing strategies for all aspects of the CRM to ensure the most effective approach for the company and its products.

• Sales and Marketing Manager - Barclays at Work

  • Jan 2008 - Nov 2010

  Central and Southern region of Portugal Barclays Bank Plc Manager Barclays At Work Summary: Tracking 19 branches, contributing to the results of customer acquisition and resources. Presentation and sale of financial products, such as credit cards, loans, term deposits and structured. Total focus on the analysis of the potential of the portfolio and the acquisition of customers and resources. Promote the conclusion of cooperation protocols and their monitoring in large accounts / premium, public sector… Show more Barclays Bank Plc Manager Barclays At Work Summary: Tracking 19 branches, contributing to the results of customer acquisition and resources. Presentation and sale of financial products, such as credit cards, loans, term deposits and structured. Total focus on the analysis of the potential of the portfolio and the acquisition of customers and resources. Promote the conclusion of cooperation protocols and their monitoring in large accounts / premium, public sector, professional associations, foundations and other national / institutional as well as private companies and multinational SMEs. Receive individuals and Cross Selling - Combining the SMEs and Corporate accounts to get leads for Barclay’s client companies and/or non-Customers. - Presentation/negotiation of new cooperation protocols followed by agreed implementation and kick of plans. - Conclusion of meetings with entities. Formalizing new cooperation protocols - Prospecting and monitoring Entities (not Customers). Celebration/revision of cooperation protocols - Monitoring of protocols by reviewing, accompany and updating the value offer. - Coordination with the commercial network of the readiness of the protocols Promotion through several media and tools of the protocols to attract new customers - Monitoring the activities of improvement carried out on SMEs and Corporate Segments. - Commercial Network in support of promotion/dissemination into larger Entities. - Support the commercial network by providing a quality, fast and accurate service. - Analyse Squares in response to the needs of the commercial network. Enhance and accelerate the growth of the portfolio of private clients and cross-selling. - Develop and present Trade action plans, in conjunction with agencies and their Commercial Directors, - Local training on the channel. Ensure that the commercial network had a clear knowledge of the tools, processes and procedures that comprise the channel.



Portugal Telecom

• Portugal
• Telecommunications
• 700 & Above Employee

• Sales & Marketing Director 'PT Home Intelligent' Product Manager ( PT Casa Inteligente)

  • Nov 2004 - Dec 2007

  Lisbon Portugal Telecom ( PT Communications) PT Home Intelligent Product Manager Reports: 9 management resources. 2 Direct Reports. Target Annual product sales objective "Pt smart home" in 25,000 new Homes. Summary: Posting, Smart Home EN, Development Home Equipment Sales and Domotic in new households, report directly to Executive Board - Management and implementation of the business "smart home" - Presentation of weekly results to the Executive Board, in… Show more Portugal Telecom ( PT Communications) PT Home Intelligent Product Manager Reports: 9 management resources. 2 Direct Reports. Target Annual product sales objective "Pt smart home" in 25,000 new Homes. Summary: Posting, Smart Home EN, Development Home Equipment Sales and Domotic in new households, report directly to Executive Board - Management and implementation of the business "smart home" - Presentation of weekly results to the Executive Board, in particular to the administrator of the area. - Sales team management (5), and Backoffice (4). - Management and increase of Clients EN With, (Internet and phone line), through the channel. - Negotiating with suppliers and purchasing of equipment for tele-security and Domotica. - Control and monitoring of technical team (installers Domotica and Tele-security) - Creating Price in SAP, together with pricing team - Management and control of the Budget, for the channel's promotion at fairs (FIL), newspapers, and TV. - Interface and collaboration with Marketing and Communication team area, to work promotion of products together - Sign of protocols with property constructors or promoters, to sell them the installation of Telephone Equipment, Internet, Security and Domotic

• Customer Coordinator Manager of EN´s Card

  • Jan 2004 - Nov 2004

  Lisbon Portugal Telecom ( PT Communications) Customer Coordinator Manager of EN ´ s Card Reports: 15 management resources. 2 Direct Reports Summary: - Manage the customer portfolio management EN Cards in greater Lisbon area-150 - Customers;Prospecting and recruiting new customers EN Cards. - Create and support Sales incentives among the traders (network) of PT Card

• Key Account Manager

  • Jan 2000 - Jan 2004

  Lisbon Portugal Telecom ( PT Communications) Key Account Manager SMEs Summary: Develop current and new business lines to increase account penetration in a specific set of corporate Customers whose total revenue is over 1,9M€. Business lines include mobile and fixed voice and data, multimedia networks, IT and IS solutions, BPO and Outsourcing



Sacoor Brothers

• Portugal
• Retail Apparel and Fashion
• 700 & Above Employee

• Senior Store Manager

  • 1999 - 2000

  Lisbon - Oeiras SACOOR BROTHERS Senior Store Manager Reports: 14 management resources. 2 Direct Reports Summary: Management of resources and attain monthly Objectives. Implement innovation. - Control of Budget allocated to V.I.P - Communicate sales plans and targets to the Executive Board, - Controlling the preparation of cash money, electronic cards slips, discounts, and VAT vouchers; - Daily Sales Report - Participation in the company's training programs in order to… Show more SACOOR BROTHERS Senior Store Manager Reports: 14 management resources. 2 Direct Reports Summary: Management of resources and attain monthly Objectives. Implement innovation. - Control of Budget allocated to V.I.P - Communicate sales plans and targets to the Executive Board, - Controlling the preparation of cash money, electronic cards slips, discounts, and VAT vouchers; - Daily Sales Report - Participation in the company's training programs in order to develop the knowledge, skills and competencies required for professional development - Recruit, hire, train, evaluate and counsel store employees. Schedule, organize and direct assignments. - Provide exceptional customer service and ensure the employees also provide the same level of service. - Communicate, execute, and manage marketing and merchandising programs. - Tracking customers Prestige. - Promotion in social events, in order to extend the Networking of the brand with the objective of promotion/dissemination of this in order to increase turnover. Show less



euroAtlantic Airways

• Airlines and Aviation
• 200 - 300 Employee

• Flight Attendant / Flight Purser (Cabin Crew)

  • Mar 1994 - Nov 1999

  Portugal ( Lisbon) and U.K (Stansted and Manchester) AIR MADEIRA( Air Zarco/Air Luxor) Flight Purser U.K. - London (Stansted Airport and Manchester Airport) Flights to : All Europe Summary: Qualification in Work on Airbus 757 AIR MADEIRA( Air Zarco/Air Luxor) Flight attendant based in Lisbon. Flight to: Cancun (Mexico); Punta Cana and Puerto Plata/Dominican Republic); Toronto (Canada); Varadero (Cuba); Faro (Portugal); Dublin (Ireland): Luanda, Cabo Verde, South Africa, Mozambique, Macau, Kenia... Summary:… Show more AIR MADEIRA( Air Zarco/Air Luxor) Flight Purser U.K. - London (Stansted Airport and Manchester Airport) Flights to : All Europe Summary: Qualification in Work on Airbus 757 AIR MADEIRA( Air Zarco/Air Luxor) Flight attendant based in Lisbon. Flight to: Cancun (Mexico); Punta Cana and Puerto Plata/Dominican Republic); Toronto (Canada); Varadero (Cuba); Faro (Portugal); Dublin (Ireland): Luanda, Cabo Verde, South Africa, Mozambique, Macau, Kenia... Summary: Qualification in Tri-Star 500 Looked and Boing 737-400 and 737-100 Show less



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Store Manager

  • Jan 1990 - Feb 1994

  Lisboa e Região, Portugal McDonald's Saldanha - FIRST STORE IN PORTUGAL Store Manager Reports: 80 management resources 8 Direct Reports