Gabriel F. Rosero

Floor Support at Airtech Communications BPO
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Contact Information
us****@****om
(386) 825-5501
Location
Bogota, D.C., Capital District, Colombia, CO

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Bio

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Credentials

  • EF SET English Certificate 75/100 (C2 Proficient)
    EF Standard English Test (EF SET)
    May, 2023
    - Nov, 2024
  • Bilingual
    American School Way
    Jan, 2018
    - Nov, 2024

Experience

  • Airtech Communications BPO
    • Colombia
    • Outsourcing and Offshoring Consulting
    • 1 - 100 Employee
    • Floor Support
      • Aug 2023 - Present

      Responsible for assisting call center agents with any questions, concerns, or issues they encounter while handling customer calls. Answerable for training new agents, helping them become familiar with the company's products, services, systems, and call-handling techniques. Tasked with offering coaching and guidance on how agents can improve their communication, problem-solving skills, and overall call-handling effectiveness

    • Amazon Bilingual Customer Service Representative
      • Jan 2021 - Present

      Assisting customers who use Amazon's Key for Business service, which provides secure access to buildings for Amazon deliveries and other authorized personnel. Responsible for delivering excellent customer service and addressing various inquiries and concerns related to the Amazon Key for Business service.

    • AT&T Bilingual Customer Service Representative
      • Dec 2019 - Dec 2020

      Interacting with customers over the phone, email, or chat to address their inquiries, concerns, and requests related to AT&T's and DirecTV's products and services.

  • Universidad La Gran Colombia
    • Colombia
    • Higher Education
    • 700 & Above Employee
    • Tutor de inglés como lengua extranjera
      • Aug 2022 - May 2023

      Class intervention for all ages I Online EFL tutor

    • Editor Periódico CLIC ON PAPER
      • Aug 2022 - May 2023

      Corrector de estilo, edición, escritor, publicación de artículos.

  • ETB
    • Colombia
    • Telecommunications
    • 700 & Above Employee
    • Asesor comercial
      • Apr 2017 - Dec 2017

Education

  • Universidad La Gran Colombia
    Licenciatura, Enseñanza de inglés como lengua extranjera
    2019 - 2023
  • Servicio Nacional de Aprendizaje (SENA)
    Complementaria Virtual En Administración De Recursos Humanos, Gestión de recursos humanos/Administración de personal, general
    2023 - 2023
  • American School Way
    Inglés como lengua extranjera
    2015 - 2017
  • Colegio Germán Arciniegas I.E.D
    Bachillerato
    2008 - 2014
  • Servicio Nacional de Aprendizaje (SENA)
    Complementaria Virtual En Atención Al Cliente Por Medios Tecnológicos, Atención Al Cliente Por Medios Tecnológicos
    2023 - 2023

Community

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