Troels Axholt

Customer Service Manager at SIXT Denmark
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Contact Information
us****@****om
(386) 825-5501
Location
Copenhagen, Capital Region, Denmark, DK
Languages
  • Dansk Native or bilingual proficiency
  • English Professional working proficiency

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5.0

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Rasmus Bjerregaard

As a manager, Troels is calm, collected, knowledgeable and able to design an operation where everyone has the opportunity to become a high performer. I have firsthand witnessed Troel's work with colleagues, propelling them forward both in terms of reaching personal goals, and certainly also their careers. I have the highest regard for Troel's thirst for knowledge, and quest for translating this into practical usable actions with high impact on operations. He is a powerhouse that keeps going until the job is a success. I have always been impressed with his capability for learning, and continually increasing the number of projects he works with.

Stine Claudia Olsen

Jeg har haft fornøjelsen af at have Troels som min teamleder hos Resurs Bank, hvor vi startede samtidig for næsten 2,5 år siden. I den tid har Troels været en utrolig dygtig leder, der formår at motivere, inspirere og coache sine medarbejdere på et højt niveau. Dette gør det til en fornøjelse at have Troels som sin leder. Han kender og udnytter sine medarbejders individuelle kompetencer og formår derfor at løfte sit team i flok til et højere niveau, og altid med en stræben efter at nå et endnu højere niveau. Derudover er Troels bare altid i hopla og i godt humør :) Jeg kan kun give min varmeste anbefalinger til Troels!

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Credentials

  • Becoming Head of Sales: Developing Your Playbook
    LinkedIn
    Dec, 2018
    - Nov, 2024
  • Fred Kofman on Managing Conflict
    LinkedIn
    Jan, 2017
    - Nov, 2024
  • Professional Public Speaking Techniques by Kristian Koch
    Presentation Skills
    Jan, 2017
    - Nov, 2024
  • Professionel Præsentationsteknik af Kristian Koch
    Presentation Skills
    Jan, 2017
    - Nov, 2024
  • Body Language for Leaders
    LinkedIn
    Dec, 2016
    - Nov, 2024
  • Communicating with Confidence
    LinkedIn
    Dec, 2016
    - Nov, 2024
  • Overcoming Your Fear of Public Speaking
    LinkedIn
    Dec, 2016
    - Nov, 2024
  • Performance-Based Hiring
    LinkedIn
    Dec, 2016
    - Nov, 2024
  • Professionel Jobsamtaleteknik af Kristian Koch
    Presentation Skills
    Dec, 2016
    - Nov, 2024
  • Quick Fixes for Poor Customer Service
    LinkedIn
    Dec, 2016
    - Nov, 2024
  • Shane Snow on Storytelling
    LinkedIn
    Dec, 2016
    - Nov, 2024
  • Advanced Negotiation by Professor Stuart Diamond
    Rukuku, Inc.
    Oct, 2016
    - Nov, 2024
  • Kørekort - Bil
    Københavns Kommune
    Nov, 2015
    - Nov, 2024

Experience

    • Denmark
    • Travel Arrangements
    • 1 - 100 Employee
    • Customer Service Manager
      • Mar 2023 - Present

      Responsible for the development and management of the Sixt Customer Service. Responsible for the development and management of the Sixt Customer Service.

    • Denmark
    • Travel Arrangements
    • 1 - 100 Employee
    • Head of Sales
      • May 2022 - Jan 2023

      Responsibilities:• Development and growth of all GO DREAM B2B channels• Introducing, penetrating and growing a new portfolio of products in the B2B market

    • Chief Operating Officer (COO)
      • Jan 2021 - Apr 2022

      Responsibilities:• Customer Service DK, SE, NO• B2B• Partner Relations• KAM• Facility ManagementResults:• Build new succesful Partner Relations department• Grew the partner portfolio with +60 new partnerships in six months• Structured and helped reduce the backlog of IT issues• Managed and grew the KAM portfolio of +20 companies

    • Head of Customer Care & B2B
      • Feb 2019 - Dec 2020

      Responsibilities:• Customer Service - DK, SE, NO• B2B• Facility Management of GO DREAM• Member of the Management GroupResults:• Awarded the GO DREAM AWARD for performance in 2nd half of 2018• Included as member of the Management Group• Index 128% in B2B revenue first year• Index 138% in B2B revenue second year• Grew the B2B revenue from 5,5 to 23 million in three years without any further ressources added

    • Costumer Care Manager
      • Oct 2017 - Jan 2019

      Responsibilities:• Customer Care - DK, SE, NO• Facility Management of GO DREAMResults:• Project Manager of implementation of strategic Must Win Battle 1.1 - Optimization of our assortment -& partner strategy (2018).• Implemented strategy, structure, KPIs, systems and professionalized the customer care department• 25% improvement of Service Level within first three months

    • Sweden
    • Banking
    • 500 - 600 Employee
    • Team Leader
      • Jan 2015 - Sep 2017

      Responsibilities: • Team performance and development • Inbound recruitment and job interviews to a callcenter of 25 FTE • Staffing of the callcenter • Coaching and training of employees, staff members and co-managers Results: • 25% increase in insurance sales the first year • Highest ranking sales team in the nordic countries, in 10 out of 12 months on average • Highest performing team on upsales and signed deals in the nordic countries • Increase in employee satisfaction, and more than 60 points increase of eNPS within the first year • Better customer support satisfaction than average of the nordic countries • Implemented new hiring processes, which led to pool of better candidates and more engaged employees Show less

    • Norway
    • Telecommunications
    • 700 & Above Employee
    • Store manager
      • Sep 2013 - Dec 2014

      • Store management and performance.• Motivational competitions in the district of 16 stores.Results:• Successful turnaround of the Hellerup Store, with an increase to top five store rank in the district and provided a sales budget increase of +20%• Successful store rank as top two in the district of 16 stores and provided a sales budget increase of +20%

    • Sales Consultant
      • Apr 2011 - Aug 2013

      • Store management and performance, in the absence of manager.• Training of new employees.Results:• One of the highest ranking sales consultants in the district of 16 stores• Record holder of most sold units of mobile broadband in Telenor Denmark• Top ten ranking of all sales consultants in Telenor Denmark• Helped making the store become a Top-3 store in Telenor Denmark

    • Store Manager
      • Oct 2010 - May 2011

      • Headhunted as Store Manager.

    • Sales Consultant
      • Feb 2010 - Sep 2010

      Responsible for personal sales budget.Result:Ranked among the five best salesmen in the district.

  • Teleworks Data
    • Copenhagen Area, Capital Region, Denmark
    • Telemarketer
      • Feb 2009 - Jul 2009

      Responsible for canvas calling. Responsible for canvas calling.

    • Spectator Sports
    • 1 - 100 Employee
    • Judo Athlete
      • Jan 1996 - Dec 2005

      Professional practitioner of Judo for more than ten years. Results: • Member of the Danish national team • Participation at the Youth Olympics • Participation at the Junior European championships • Participation at the Junior World championships • Multiple times Danish champion Professional practitioner of Judo for more than ten years. Results: • Member of the Danish national team • Participation at the Youth Olympics • Participation at the Junior European championships • Participation at the Junior World championships • Multiple times Danish champion

Education

  • Copenhagen Business Academy
    Diploma in Leadership, Organizational Management and Leadership
    2017 - 2020
  • Copenhagen Business Academy
    AP Degree, Leadership and Management
    2012 - 2015
  • Falkonergårdens Gymnasium
    STX, Sproglig
    2004 - 2008
  • Toastmasters Copenhagen City
    Public Speaking
    2022 -

Community

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