Lisa Cushman
Senior Manager, AWS Programs and Enablement at Pax8- Claim this Profile
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Bio
Kara Moreno
Lisa is a great lead and a ray of light in the office. As a lead, Lisa provided me with valuable feedback on my performance and guidance on the launch of a world-wide project she helped me get off the ground. She has always been understanding and sympathetic in times of employees' personal issues making her a worthy resource to any team. Lisa will be missed at Sales Desk but we are all very excited to see her excel in her new position.
Kara Moreno
Lisa is a great lead and a ray of light in the office. As a lead, Lisa provided me with valuable feedback on my performance and guidance on the launch of a world-wide project she helped me get off the ground. She has always been understanding and sympathetic in times of employees' personal issues making her a worthy resource to any team. Lisa will be missed at Sales Desk but we are all very excited to see her excel in her new position.
Kara Moreno
Lisa is a great lead and a ray of light in the office. As a lead, Lisa provided me with valuable feedback on my performance and guidance on the launch of a world-wide project she helped me get off the ground. She has always been understanding and sympathetic in times of employees' personal issues making her a worthy resource to any team. Lisa will be missed at Sales Desk but we are all very excited to see her excel in her new position.
Kara Moreno
Lisa is a great lead and a ray of light in the office. As a lead, Lisa provided me with valuable feedback on my performance and guidance on the launch of a world-wide project she helped me get off the ground. She has always been understanding and sympathetic in times of employees' personal issues making her a worthy resource to any team. Lisa will be missed at Sales Desk but we are all very excited to see her excel in her new position.
Experience
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Pax8
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Senior Manager, AWS Programs and Enablement
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Apr 2022 - Present
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Microsoft
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United States
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Software Development
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700 & Above Employee
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Global Partner Program Manager, Global Partner Solutions, Scale Managed Partner Strategy
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Mar 2019 - Apr 2022
Manage, from design to implementation, multi-million-dollar, worldwide investment focused on increasing enablement and growth of the Microsoft reseller channel.Act as a subject matter expert related to the Indirect Provider ecosystem to influence programs and initiatives that impact top performing Scale Managed partnersCollaboratively engage with Microsoft business groups, product groups, and solution owners to proactively identify and inform Microsoft reseller channel of trainings, offers, and programs relevant to business needs.Strategically coordinate, plan, and manage Indirect Provider and SMB Partner Advisory Council sessions to discuss partner and Microsoft priorities, feedback, and valuable insights for improving business outcomes.
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Global Partner Program Manager, Customer and Partner Advocacy
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Jul 2016 - Mar 2019
Advocate on behalf of Microsoft partners and serve as the empathetic voice.Developed and implemented consolidation strategies and visibility improvements into top Support escalation themes to drive partner satisfaction. Served an integral role as Subject Matter Expert (SME) of partner and customer voice with the responsibility of identifying and addressing internal escalation processes and opportunities for improvement.Positively influence external customer satisfaction and retention by receiving and effectively managing complex, mission-critical or politically sensitive customer escalations from various areas within Microsoft- including all executive offices.
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Advocacy Manager, Customer and Partner Advocacy
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Jul 2013 - Jul 2016
Engaged with local and worldwide product and business subject matter experts to investigate customer and partner escalations that could not be resolved at Support level. Proactively identified and resolved customer Support escalations and identified reoccurring escalation themes reduce future support drivers.Identified broad systemic issues that impact customers/partners on a regional/global scale to drive organizational change that improves Microsoft products, services and the customer experience.
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Enterprise and Partner Group, Sales Desk Lead
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Jul 2012 - Jul 2013
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Enterprise and Partner Group, Sales Desk Associate
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May 2011 - Jul 2012
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Education
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2003 - 2005
Elgin Community College
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