Transport and Mobility Services Engineer | Planning Dept.

• Oct 2022 - Present

I am committed to optimizing transportation services and contributing to sustainable and smart mobility solutions. Key responsabilities:• Demand-supply analysis of public transport services to ensure efficient and customer-centric operations• Requirements gathering and feasibility analysis for new projects and service enhancements• Cost analyses and economic evaluations to optimize resource allocation and budgeting• Collaboration with internal teams and external stakeholders to foster seamless project execution and stakeholder engagement• Active involvement in the planning of new transit lines, line extensions and rationalization of existing routes in compliance with the needs of the community• Contribution to smart mobility initiatives and sustainable mobility projects Show less

Transport and Mobility Services Engineer | Scheduling Dept.

• Jul 2022 - Sep 2022

I co-managed the project aimed at optimizing the productivity and efficiency of traveling staff through strategic scheduling and data-driven analysis. Key responsibilities:• Conducting an AS-IS analysis of the shift schedule of the traveling staff to identify potential areas for improvement• Defining productivity Key Performance Indicators (KPIs) to measure the performance of the traveling staff and assess the effectiveness of new scheduling strategies• Generating innovative proposals to enhance the productivity of the traveling staff, considering factors such as route complexity, service demand, and workforce availability• Collaborating with specialists to conduct testing of proposed scheduling solutions through Hastus Suite• Presenting identified solutions to Directors and key stakeholders, effectively communicating the benefits and impact of proposed changes on operational efficiency Show less

Transport and Mobility Services Engineer | Job rotation program

• Dec 2021 - Jun 2022

Job rotation program involving the following company departments:• Bus and Tram Maintenance • Human resources • Legal & Contracts • Environment, Safety, Health, and Quality• IT Systems • Customer Service

Salesforce Consultant | Associate

• Sep 2020 - Nov 2021

• AS-IS process analysis and TO-BE process definition to improve Customer Experience adopting Salesforce.com; • Implementation of the proposed solutions through Salesforce.com tools (workflow rules, process builder, flow builder, case assignment rules, macros, validation rules); • Reports & Dashboards building based on business requirements; • Writing user stories to communicate functional requirements to developers through Jira software; • Drafting of functional and technical analysis documents through professional usage of PowerPoint and Excel; • Customer support during test phases; • Involvement in multinational projects of clients operating in the following sectors: Healthcare, Public, Manufacturing. Show less

Salesforce Consultant | Intern

• Nov 2019 - Apr 2020

Design and implementation of technological solutions for a Healthcare company to automate the business processes that require customers engagement. Design and implementation of technological solutions for a Healthcare company to automate the business processes that require customers engagement.

Volunteer

• Dec 2016 - 2017