Manager, Sales Engineering EMEA

• Jun 2021 - Present

Director, Technical Product Marketing, Einstein

• Apr 2020 - Jun 2021

Principal Solution Engineer

• Aug 2019 - Apr 2020

Lead Solution Engineer

• Feb 2017 - Aug 2019

Senior Solution Engineer

• Dec 2015 - Feb 2017

Pre-Sales Engineer

• Oct 2013 - Nov 2015

Technical Account Manager

• Feb 2012 - Oct 2013

Maintaining client satisfaction and loyalty by ensuring exceptional service and creating value. I am responsible for the liaison between the internal Sales Departments and our Customers to identify, analyse, research, and resolve inquiries on all aspects of our solutions. Supporting the organisations strategic, tactical and support functions in order to achieve corporate objectives. Maintaining client satisfaction and loyalty by ensuring exceptional service and creating value. I am responsible for the liaison between the internal Sales Departments and our Customers to identify, analyse, research, and resolve inquiries on all aspects of our solutions. Supporting the organisations strategic, tactical and support functions in order to achieve corporate objectives.

Technical Director

• Jun 2007 - Feb 2012

Co-Founder. Responsible for the successful delivery of the company's product's to the marketplace by managing technical risks and opportunities. Making key implementation decisions with the relevant teams (internal and external), scheduling of tasks, managing change, and guaranteeing quality of services, deliveries, and educating the team on technical best practices. - Established standards and procedures to track and measure our companies progression. - Evaluated interview… Show more Co-Founder. Responsible for the successful delivery of the company's product's to the marketplace by managing technical risks and opportunities. Making key implementation decisions with the relevant teams (internal and external), scheduling of tasks, managing change, and guaranteeing quality of services, deliveries, and educating the team on technical best practices. - Established standards and procedures to track and measure our companies progression. - Evaluated interview candidates for technical positions. - Established customer management processes to improve relationships - Established a best of class infrastructure solution for internal IT - Established processes for knowledge harvesting and education within the organisation

RF Systems Engineer

• Jun 2003 - Jun 2007

Guided the RF Technologies within Waveform and helped establish our current partnerships with companies such as AirMagnet, Naurtech, Honeywell, Cisco, Motorola and have helped Waveform become one of Irelands leading RF Solutions provider

Tech Support Engineer

• Jun 1999 - Jun 2003

- Respond accurately and efficiently to customer inquiries using client designed processes - Provide first class technical assistance on customer issues in an efficient manner - Troubleshoot simple to complex issues, adapting to a variety of skill levels through a positive, analytical, and informative approach - Educate customers about support options, online tools, and self-help or tutorial training resources - Meet or exceed contractual service level standards set for… Show more - Respond accurately and efficiently to customer inquiries using client designed processes - Provide first class technical assistance on customer issues in an efficient manner - Troubleshoot simple to complex issues, adapting to a variety of skill levels through a positive, analytical, and informative approach - Educate customers about support options, online tools, and self-help or tutorial training resources - Meet or exceed contractual service level standards set for productivity and quality of service - Provide accurate information and/or offer solutions to customers on products and services following company and/or client directed policies - Improve customer value and satisfaction by promoting/cross selling products and services - Escalate customer inquiries to the appropriate department or second level support function, as defined by client processes when required - Respect and maintain customer confidentiality at all times - Remain current on all products and services being offered - Participate in client upgrade and on going training - Participate in coaching meetings or team huddles with respective Manager Show less - Respond accurately and efficiently to customer inquiries using client designed processes - Provide first class technical assistance on customer issues in an efficient manner - Troubleshoot simple to complex issues, adapting to a variety of skill levels through a positive, analytical, and informative approach - Educate customers about support options, online tools, and self-help or tutorial training resources - Meet or exceed contractual service level standards set for… Show more - Respond accurately and efficiently to customer inquiries using client designed processes - Provide first class technical assistance on customer issues in an efficient manner - Troubleshoot simple to complex issues, adapting to a variety of skill levels through a positive, analytical, and informative approach - Educate customers about support options, online tools, and self-help or tutorial training resources - Meet or exceed contractual service level standards set for productivity and quality of service - Provide accurate information and/or offer solutions to customers on products and services following company and/or client directed policies - Improve customer value and satisfaction by promoting/cross selling products and services - Escalate customer inquiries to the appropriate department or second level support function, as defined by client processes when required - Respect and maintain customer confidentiality at all times - Remain current on all products and services being offered - Participate in client upgrade and on going training - Participate in coaching meetings or team huddles with respective Manager Show less