Stephen McNeal
Team Lead, Field Services Coordinator at nfrastructure- Claim this Profile
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Bio
Walter Weglinski
Steve has always been the "go to guy" when issues arise. His broad knowledge base and willingness to address the problem keeps him a valuable asset to any team. We have worked many projects together and all were highly succesful with the customer realizing the benefits of the Team.
Grace Capra, PhD
Positive, Get’s the Job done, Very Knowledgeable in his field, these are things that come to mind when I think of Stephen McNeal. Stephen and I worked on many projects together in the nine years I worked for Empire Blue Cross Blue Shield. He always made every clients issue a priority and he made every client feel as though their issues were the most urgent! He would go above and beyond ALWAYS to help each and every client with an issue. He also would resolve those issues with a smile. In all the years I worked with Stephen, what I learned about him is that not only is he great at what he does but he also does it with a smile. There was never an issue with technology hardware nor software that he couldn’t figure out! All the issues I would bring to Stephen he had resolved them all....And being in Technology Training I brought him many issues!!! But there was never an issue he couldn’t resolve! For all these reasons and because for 9 years he made my technical issues all seem effortless, I highly recommend Stephen McNeal. Any Questions please feel free to ask – Grace Capra
Walter Weglinski
Steve has always been the "go to guy" when issues arise. His broad knowledge base and willingness to address the problem keeps him a valuable asset to any team. We have worked many projects together and all were highly succesful with the customer realizing the benefits of the Team.
Grace Capra, PhD
Positive, Get’s the Job done, Very Knowledgeable in his field, these are things that come to mind when I think of Stephen McNeal. Stephen and I worked on many projects together in the nine years I worked for Empire Blue Cross Blue Shield. He always made every clients issue a priority and he made every client feel as though their issues were the most urgent! He would go above and beyond ALWAYS to help each and every client with an issue. He also would resolve those issues with a smile. In all the years I worked with Stephen, what I learned about him is that not only is he great at what he does but he also does it with a smile. There was never an issue with technology hardware nor software that he couldn’t figure out! All the issues I would bring to Stephen he had resolved them all....And being in Technology Training I brought him many issues!!! But there was never an issue he couldn’t resolve! For all these reasons and because for 9 years he made my technical issues all seem effortless, I highly recommend Stephen McNeal. Any Questions please feel free to ask – Grace Capra
Walter Weglinski
Steve has always been the "go to guy" when issues arise. His broad knowledge base and willingness to address the problem keeps him a valuable asset to any team. We have worked many projects together and all were highly succesful with the customer realizing the benefits of the Team.
Grace Capra, PhD
Positive, Get’s the Job done, Very Knowledgeable in his field, these are things that come to mind when I think of Stephen McNeal. Stephen and I worked on many projects together in the nine years I worked for Empire Blue Cross Blue Shield. He always made every clients issue a priority and he made every client feel as though their issues were the most urgent! He would go above and beyond ALWAYS to help each and every client with an issue. He also would resolve those issues with a smile. In all the years I worked with Stephen, what I learned about him is that not only is he great at what he does but he also does it with a smile. There was never an issue with technology hardware nor software that he couldn’t figure out! All the issues I would bring to Stephen he had resolved them all....And being in Technology Training I brought him many issues!!! But there was never an issue he couldn’t resolve! For all these reasons and because for 9 years he made my technical issues all seem effortless, I highly recommend Stephen McNeal. Any Questions please feel free to ask – Grace Capra
Walter Weglinski
Steve has always been the "go to guy" when issues arise. His broad knowledge base and willingness to address the problem keeps him a valuable asset to any team. We have worked many projects together and all were highly succesful with the customer realizing the benefits of the Team.
Grace Capra, PhD
Positive, Get’s the Job done, Very Knowledgeable in his field, these are things that come to mind when I think of Stephen McNeal. Stephen and I worked on many projects together in the nine years I worked for Empire Blue Cross Blue Shield. He always made every clients issue a priority and he made every client feel as though their issues were the most urgent! He would go above and beyond ALWAYS to help each and every client with an issue. He also would resolve those issues with a smile. In all the years I worked with Stephen, what I learned about him is that not only is he great at what he does but he also does it with a smile. There was never an issue with technology hardware nor software that he couldn’t figure out! All the issues I would bring to Stephen he had resolved them all....And being in Technology Training I brought him many issues!!! But there was never an issue he couldn’t resolve! For all these reasons and because for 9 years he made my technical issues all seem effortless, I highly recommend Stephen McNeal. Any Questions please feel free to ask – Grace Capra
Credentials
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A+
CompTIA
Experience
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nfrastructure
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IT Services and IT Consulting
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100 - 200 Employee
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Team Lead, Field Services Coordinator
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May 2017 - Present
Over see a team of Dispatchers for multiple contracts, Time reporting, Billing, Inventory Maintenance
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Configuration Lead Technician
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May 2016 - Present
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HCL Technologies at Anthem
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Albany, NY
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Sr Analyst and Site Lead
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Apr 2015 - May 2016
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Anthem, Inc.
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United States
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Hospitals and Health Care
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700 & Above Employee
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Infrastructure Services Analyst I
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Oct 2009 - Apr 2015
Independently manages all IT work requests and new hire transitions as the onsite analyst dedicated to the 300+ members of the Albany IHM Clinical Operations team. Collaborates with the WellPoint network group to ensure reliability of all applications across multiple domains. Independently manages all IT work requests and new hire transitions as the onsite analyst dedicated to the 300+ members of the Albany IHM Clinical Operations team. Collaborates with the WellPoint network group to ensure reliability of all applications across multiple domains.
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Empire Blue Cross (WellPoint Inc)
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Albany, New York Area
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Field Support Analyst II
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May 2005 - Aug 2009
Responsible for pre-deployment workstation testing, and coordination of training and moves for 200+ associates across multiple WellPoint locations. Also responsible for monthly inventory control and stock reports, new user configuration, break fix, and desktop outages both individual and system-wide Responsible for pre-deployment workstation testing, and coordination of training and moves for 200+ associates across multiple WellPoint locations. Also responsible for monthly inventory control and stock reports, new user configuration, break fix, and desktop outages both individual and system-wide
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TEKsystems
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Consultant
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Feb 2001 - Sep 2001
Contracts: Desktop Support • New York State Dept. of Health • Health Care Association of New York (HANYS) ~ Project lead for PC refresh Contracts: Desktop Support • New York State Dept. of Health • Health Care Association of New York (HANYS) ~ Project lead for PC refresh
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Intern
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Jul 2000 - Sep 2000
Multicast ghosting of classrooms on a nightly basis, configuration for the specific class, resolved classroom issues, desktop support for the rest of the building. Multicast ghosting of classrooms on a nightly basis, configuration for the specific class, resolved classroom issues, desktop support for the rest of the building.
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Education
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New Horizons Computer Learning Centers
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2004 - 2004
Computer Visions
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1999 - 2000
IKON
Windows based classes
Community
