Correspondent

• Feb 2022 - Present

In-Charge of Customer Support and Branch Manager

• Aug 2013 - Jul 2020

Admin, Operations, HR, and Compliance: • Supervision of Branch Affairs & Staffs performance. • Income & Expense calculation, Business development coordination to achieve the target. • Preparing monthly business reports & Calculation of revenue. • Cash Management, accounts & reconciliation. • Monitoring & implementing framed KYC/AML policy. • Office management, budgeting, financial management, and administration. • Implementing an effective brand strategy and ensuring consistency. • Building professional relationships with staff and clients. • Maintaining a good image of the organization at all times. Customer Supports: • Worked as the central contact point of customer services and Branch Support. • Product development and corresponding with the partners. • Dealing with global remittance services. Issuance of remittance transactions & processing. • Issuance of TT/DD to direct tied-up correspondents over the world. • Handling customer complaints, Amendment requests, and exchanging global currencies • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and interpersonal skills. Show less

Senior Sales Executive

• Jun 2012 - Jul 2013

Employed in a reputable first generation commercial Bank in Bangladesh as Retail Banking Executive with IFIC BANK LTD. Appreciated as performer by Appreciation Certificate and August 1, 2013 employed by OMAN EXCHANGE managed by IFIC BANK. Employed in a reputable first generation commercial Bank in Bangladesh as Retail Banking Executive with IFIC BANK LTD. Appreciated as performer by Appreciation Certificate and August 1, 2013 employed by OMAN EXCHANGE managed by IFIC BANK.