Experience

Peerless Coffee & Tea

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Senior Account Executive

  • Jul 2019 - Present

• Account Executive

  • Jan 2016 - Jul 2019



Starbucks

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Oct 2012 - Jan 2016

  • Managed a $1 Million sales generating store, including making fiscal, personnel and operational decisions • Responsible for bi-yearly reviews and individual development plans for thirteen employees, resulting in a decrease in turnover and more stable environment • Led district in quarterly promotional launches, ensuring successful execution of merchandising materials throughout the twelve-store district • Provides ongoing coaching and mentoring to motivate and instruct store team to deliver a higher level of customer service, resulting in an increase of 7.9% in sales and 4.3% in transactions • Created and executed weekly food plans, increasing quarterly sales 4.1% year over year, and reducing food waste by 2%. Delegated this responsibility to an employee to learn and drive results . • Implemented new inventory organization resulting in more accurate inventory counts and orders, leading to a decrease of 3% in spending and increasing the controllable contribution to the company by $14,000 Show less



Dottie Doolittle

• San Francisco Bay Area

• Store Manager

  • Apr 2011 - Oct 2012

  • Managed all aspects of a high-end children’s clothing boutique, including hiring and training associates, implementing new programs to increase sales, such as a Baby Registry and a Birthday Club, and ensuring smooth day to day operations • Created a training program for new and existing employees which resulted in a more cohesive staff, increasing brand knowledge, and improving customer service, resulting in an increase of sales 4% year to date • Assisted in launching a new department within the store by re-designing the sales area, introducing new clothing styles, planning a launch party, and using social media to increase awareness, which contributed to increasing sales by 14% in the first month Show less



Advantage Solutions

• Advertising Services
• 700 & Above Employee

• District Sales Manager

  • Jan 2008 - Aug 2010

  • Managed the Los Angeles district, with direct responsibility for over 60 Epson Sales Representatives, by holding weekly planning calls, monitoring individual sales goals, and implementing client’s sales and marketing plans• Created and implemented a Holiday Sales Training, introducing new sales strategies and hands-on product training, which increased sales from 79.35% of goal in November to 107.91% in December • Established and maintained relationships with District Managers from key retail partners, such as Staples and OfficeMax, including product training, ultimately increasing the percentage of store sales representatives who recommend Epson from 14% to 26% • Performed recruitment for sales positions, by reviewing resumes, conducting interviews, and managing the onboarding process Show less

• Administrative Field Coordinator

  • May 2007 - Jan 2008

  • Conducted monthly one on one calls with each field delegate to discuss sales performance, obstacles/solutions, and future goals• Worked closely with the recruiting department and created comprehensive training binders to ensure a smooth transition for new hires• Used motivational tactics, such as a weekly performance incentive, monthly team building calls, and positive reinforcement to energize the sales force.



Ed Hardy

• Retail Apparel and Fashion
• 1 - 100 Employee

• Marketing/Public Relations Coordinator

  • Sep 2006 - May 2007

  • Coordinated in store events to promote Ed Hardy sales in Nordstrom Department Stores throughout the country • Worked closely with the sales team to plan and coordinate five trade shows in a six week period • Wrote and sent press releases to national and local media, ultimately securing placements in Teen Magazine and FHM Magazine • Coordinated in store events to promote Ed Hardy sales in Nordstrom Department Stores throughout the country • Worked closely with the sales team to plan and coordinate five trade shows in a six week period • Wrote and sent press releases to national and local media, ultimately securing placements in Teen Magazine and FHM Magazine



Elaine Sense Public Relations

• Public Relations Assistant

  • Mar 2005 - Sep 2006

  • Assisted in day to day activities for restaurant clients, such as writing press releases, coordinating television and photo shoots, and writing new business proposals • Assisted in day to day activities for restaurant clients, such as writing press releases, coordinating television and photo shoots, and writing new business proposals