Experience

Illinois Department of Human Services

• Government Administration
• 700 & Above Employee

• Caseworker

  • May 2019 - Present

• Caseworker

  • May 2019 - Present



Illinois Department of Juvenile Justice

• Juvenile Justice Specialist

  • Mar 2017 - Present



Aon

• United Kingdom
• Financial Services
• 700 & Above Employee

• Human Resources Services Representative

  • Jun 2016 - Mar 2017

  Provided HR Customer Service support to multiple clients. Performed annual and new hire enrollment to employees. Educated employees on their healthcare benefits, 401k savings plans, life benefits, retirement plans, leave of absence, and payroll questions and concerns. Utilized interpersonal skills to provide professional, knowledgeable, and courteous customer service. Dependent verification. Created and maintained employees’ indicative data Provided HR Customer Service support to multiple clients. Performed annual and new hire enrollment to employees. Educated employees on their healthcare benefits, 401k savings plans, life benefits, retirement plans, leave of absence, and payroll questions and concerns. Utilized interpersonal skills to provide professional, knowledgeable, and courteous customer service. Dependent verification. Created and maintained employees’ indicative data



Ecker Center for Behavioral Health

• United States
• Mental Health Care
• 1 - 100 Employee

• Mental Health Professional

  • Aug 2014 - Feb 2017

  Organization/Administration* Provide rehabilitation services, contribute to treatment plans, and manage crisis* Update progress notes daily and respond accordingly* Administer medication to clients; monitor and document their reactions* Responsible for meal preparation* Plan for and participate in scheduled activities and facilitate unscheduled activities Organization/Administration* Provide rehabilitation services, contribute to treatment plans, and manage crisis* Update progress notes daily and respond accordingly* Administer medication to clients; monitor and document their reactions* Responsible for meal preparation* Plan for and participate in scheduled activities and facilitate unscheduled activities



Advanced Resources, Manpower - contract positions

• Account Representative and Collections

  • Sep 2014 - Mar 2015

  Customer Service* Answered customer inquires via phone and email communication* Created and processed orders* Created quotes/estimatesCollections* Provided solutions, set up and collected payments on delinquent accounts* Met and exceeded service metrics Customer Service* Answered customer inquires via phone and email communication* Created and processed orders* Created quotes/estimatesCollections* Provided solutions, set up and collected payments on delinquent accounts* Met and exceeded service metrics



Dominicks Finer Foods

• United States
• Real Estate
• 1 - 100 Employee

• Customer Service Manager

  • Dec 1996 - Dec 2013

  Management/Supervision* Communicated and modeled the standards for customer service* Executed daily store operations* Recruited, interviewed, hired and developed new employees* Created employee work schedule* Supervised up to 50 employees* Developed and implemented corrective action plans* Enrolled new employees with benefits* Ordered and merchandised productBookkeeping & Accounting* Maintained profit and loss statements* Prepared capital for deposit