Experience

Questel

• France
• IT Services and IT Consulting
• 400 - 500 Employee

• Sales Operations Manager

  • Jul 2021 - Present



Morningside

• United States
• Translation and Localization
• 1 - 100 Employee

• Revenue Operations Manager

  • Aug 2020 - Jul 2021

  Morningside was acquired by Questel in Summer 2021.



Rent.

• United States
• Software Development
• 700 & Above Employee

• Salesforce Administrator

  • May 2019 - Aug 2020

  Greater Atlanta Area • Managed RentPath’s Lightning Experience transition, working with business leaders to optimize user interactions and experience. • Designed and maintain RentPath’s external self-service customer community, allowing clients to update their online listings in real time. • Established best practices for Salesforce data integrity, including new policies regarding automation, profiles/permission sets, and documentation. • Led weekly collaboration and training sessions with… Show more • Managed RentPath’s Lightning Experience transition, working with business leaders to optimize user interactions and experience. • Designed and maintain RentPath’s external self-service customer community, allowing clients to update their online listings in real time. • Established best practices for Salesforce data integrity, including new policies regarding automation, profiles/permission sets, and documentation. • Led weekly collaboration and training sessions with junior administrators to promote a team-first learning environment. Show less



SpotHero

• United States
• Software Development
• 200 - 300 Employee

• Sales Operations & Salesforce Administrator

  • Feb 2017 - May 2019

  Remote/Chicago • Implement and administer the enabling technologies used by the SpotHero sales team, including its Salesforce instance and Bloomfire, its knowledge base. Maintain the data integrity of all data stored within Salesforce. • Build new and improve existing components to data structure, data relationships, and workflows that enables end users to plan, track, research, and report on data critical to successful performance within their roles. Salesforce responsibilities Include: custom… Show more • Implement and administer the enabling technologies used by the SpotHero sales team, including its Salesforce instance and Bloomfire, its knowledge base. Maintain the data integrity of all data stored within Salesforce. • Build new and improve existing components to data structure, data relationships, and workflows that enables end users to plan, track, research, and report on data critical to successful performance within their roles. Salesforce responsibilities Include: custom objects/fields, validation rules, processes/workflows, reports, dashboards, assignment rules, formula fields, and more. • Work with team members of SpotHero's Supply (sales), Partnership, SpotHero for Business, and Customer Heroes teams to promote cross-departmental collaboration. • Create training modules to ensure adoption of and adherence to internal best practices by Salesforce end users. • Gather and maintain market and competitive intelligence to provide action items for General Managers and Account Executives. Collect relevant data from existing and expansion markets to be used in strategic planning and execution of expansion plans. • Manage the submitted content for materials stored in the Bloomfire knowledge base. Ensure that submitted materials comply with best practices and do not duplicate existing content as well as Identify areas of deficiency within Bloomfire. Work with subject matter experts to develop material to address these deficiencies. • Salesforce Certified Administrator

• Account Coordinator

  • Aug 2014 - Feb 2017

  Greater Chicago Area • Manage SpotHero's Salesforce instance, including building out new Salesforce fields/objects and automation, as well as data migration and process implementation. • Create consumer-facing content for the SpotHero sales team as well as onboard new parking locations on the SpotHero backend website. Proofread and edit web content for stylistic and grammatical errors. Maintain the SpotHero voice throughout each location listed on the SpotHero platform. • Manage SpotHero's rate… Show more • Manage SpotHero's Salesforce instance, including building out new Salesforce fields/objects and automation, as well as data migration and process implementation. • Create consumer-facing content for the SpotHero sales team as well as onboard new parking locations on the SpotHero backend website. Proofread and edit web content for stylistic and grammatical errors. Maintain the SpotHero voice throughout each location listed on the SpotHero platform. • Manage SpotHero's rate algorithm to ensure the highest level of accuracy for every rate listed. • Provide rate recommendations and projections for SpotHero partners with the goal of increasing revenue for all parties involved. • Administer market and competitive intelligence to provide action items for General Managers and Account Executives. • Assist Account Executives, the Marketing Team, and Customer Heroes with a wide-range of sales operations tasks - data-pulling, fact checking, and other



Groupon

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Inside Sales Representative

  • Sep 2013 - Aug 2014

  Greater Chicago Area • Research and qualify small businesses across the US & Canada who are interested in running Groupon campaigns • Develop familiarity with businesses, including but not limited to: products and services, consumer demographics, consumer ratings, points of competitive differentiation, merchant economic model, and revenue and profit drivers. • Navigate financially based client objections while conveying Groupon's value proposition • Communicate between departments (i.e. City Planning… Show more • Research and qualify small businesses across the US & Canada who are interested in running Groupon campaigns • Develop familiarity with businesses, including but not limited to: products and services, consumer demographics, consumer ratings, points of competitive differentiation, merchant economic model, and revenue and profit drivers. • Navigate financially based client objections while conveying Groupon's value proposition • Communicate between departments (i.e. City Planning, Editorial, Deal Qualifying, Merchant Support, Customer Support) in order to successfully launch a merchant's Groupon campaign • Maintain month-over-month client relationships in an effort to continue business partnerships and earn referrals • Create new sales processes via spreadsheets and sales reports to streamline sales processes • Work extensively through Salesforce on a day to day basis to organize and utilize merchant information Inbound Sales Representative (September 2013 - December 2013) • Acted as the first point of contact for merchants to create advertisements on Groupon’s online and mobile platforms • Learned Groupon sales processes and techniques, including complete Sandler sales training • Piloted a mentor program, assisting new hires with phone responsibilities, Salesforce training and the sales process Show less



Kraft Heinz

• United States
• Food and Beverage Services
• 700 & Above Employee

• Oscar Mayer Wienermobile Spokesperson & Brand Ambassador

  • Jun 2012 - Jun 2013

  Nationwide, United States • As public relations ambassador, drove the Wienermobile through 20+ states to engage with community members, evangelize the brand, and gain media exposure. • Write press releases and interview as a company spokesperson with local print, television, radio, and online media. • Plan and execute nationwide promotional events ranging from retail stores and corporate gatherings to philanthropic events to increase revenue and sales volume. • Implement grass roots mobile marketing by… Show more • As public relations ambassador, drove the Wienermobile through 20+ states to engage with community members, evangelize the brand, and gain media exposure. • Write press releases and interview as a company spokesperson with local print, television, radio, and online media. • Plan and execute nationwide promotional events ranging from retail stores and corporate gatherings to philanthropic events to increase revenue and sales volume. • Implement grass roots mobile marketing by interacting with over 2,000 consumers per week. • Communicate consumer information and personal insight back to corporate marketing team. • Author multimedia blog posts at hotdoggerblog.com and manage company’s social media presence. • Selected out of 1,500 applicants to represent Oscar Mayer. Show less



Wisconsin Foundation and Alumni Association

• United States
• Higher Education
• 200 - 300 Employee

• Customer Service Intern/HR Intern Coordinator

  • May 2010 - May 2012

  Madison, Wisconsin Area • Provided hospitality and reception at the front desk, and answered and/or directed all incoming phone and web/email inquiries related to over 100 alumni programs for 45 staff members. • Worked with the University of Wisconsin’s alumni database, consisting of almost 400,000 alumni and friends. • Assisted with various projects, including alumni membership, travel, lifelong learning, and chapter events. • Acted as a liaison for intern supervisors and created and utilized a centralized… Show more • Provided hospitality and reception at the front desk, and answered and/or directed all incoming phone and web/email inquiries related to over 100 alumni programs for 45 staff members. • Worked with the University of Wisconsin’s alumni database, consisting of almost 400,000 alumni and friends. • Assisted with various projects, including alumni membership, travel, lifelong learning, and chapter events. • Acted as a liaison for intern supervisors and created and utilized a centralized database for intern information • Organized bi-annual intern orientation Show less



Babcock Institute for International Dairy Research and Development

• CALS Student Office Assistant

  • Sep 2009 - Aug 2010

  Tracked financial records, including budgets and credit card transactions, escorted guests on campus, shipped publication orders, and organized files.



Menard, Inc

• Carryout Staff/Cashier

  • May 2009 - Aug 2009

  Assisted guests transporting purchases from the store to their vehicles and provided guests with quick and precise checkout process.



Service Oil Co, Inc

• Gas Attendant

  • Mar 2004 - Aug 2008

  Opened and closed shifts, scheduled individual work schedules, handled up to $5,000 in cash per shift, balanced cash accounts, and resolved customer conflicts.