Security Infrastructure Administrator

• Aug 2022 - Present

Help Desk Support Specialist

• Jun 2020 - Aug 2022

I help pharmacy’s with the use of their software and correct any issues that would arise with any of their workstations and associated peripherals. I help them troubleshoot their issues remotely and ensure that their sessions can interact with their server and database.

Computer Hardware Technician

• Jun 2018 - Jun 2020

Running my own operations to provide the best possible customer solutions a one man show can provide. I currently have 12 clients that regularly rely on me to go to site and repair a variety of hardware components to include laptops, desktops, printers, network equipment and peripherals in both corporate and retails environments. I love it and it loves me. • Contracted by several companies as a preferred professional. Have fulfilled over 300 work orders. • Specializes in repair several makes and models of laser, thermal, and dot matrix printers. • Provides superb customer service to end users and contracting agencies alike. • Installed, repaired or configured several types of hardware components in compliance to work instruction.

Customer Engineer II

• Jul 2015 - Jun 2018

- Performed troubleshooting with Point of Sales devices to restore functionality. - Diagnosed problems with support to solve more complex issues. - Replaced parts within computer systems pursuant to the relevant issue - Performed duties with little or no supervision meeting deadlines outlined in the SLA - Performed troubleshooting with Point of Sales devices to restore functionality. - Diagnosed problems with support to solve more complex issues. - Replaced parts within computer systems pursuant to the relevant issue - Performed duties with little or no supervision meeting deadlines outlined in the SLA

Technical Director

• Nov 2014 - Jul 2015

Collaborate with on-air talent to provide seamless transition from a variety of production elements. Manage the program log to assure all elements are played at their exact appointed time. Perform troubleshooting on the fly to conceal any equipment issues to a listening audience. Activate emergency weather reports in times of severe weather to a network of affiliated radio stations. Collaborate with on-air talent to provide seamless transition from a variety of production elements. Manage the program log to assure all elements are played at their exact appointed time. Perform troubleshooting on the fly to conceal any equipment issues to a listening audience. Activate emergency weather reports in times of severe weather to a network of affiliated radio stations.

Aerographers Mate

• Jul 2009 - Jul 2013

Displayed leadership skills to a division of 13 junior sailors both mentoring and supervising to achieve any mission tasked to us by superiors. As watch floor supervisor, I was responsible for the timely dissemination of weather information to decision making leadership. This information came in the form of a variety of weather products and personal briefings of forecasts to assure the safety of flight in 1,000's of sorties during my tenure. Administrative Petty Officer: Maintained divisional records to assure that all pertinent information was organized and easily accessed. This information included qualifications, awards, and disciplinary paperwork. In addition, I was the medium by which all paperwork was routed. Training Petty Officer: I trained on a variety of subjects. These subjects ranged from job training, to preventative maintenance training, to basic military requirements.