Core QA and Certification Manager

• Jul 2018 - Present

Transformation Delivery Manager (Program Delivery)

• Oct 2015 - Jun 2018

The Transformation team was created to delivery I.T change to the UFF business; this role is all about delivering business benefit via I.T projects and BAU support. This covers the whole SDLC from business case to development, testing and finally deployment to production. As manager of a multi faceted team he is closely involved with all aspect I.T including architecture and the I.T roadmap The Transformation team was created to delivery I.T change to the UFF business; this role is all about delivering business benefit via I.T projects and BAU support. This covers the whole SDLC from business case to development, testing and finally deployment to production. As manager of a multi faceted team he is closely involved with all aspect I.T including architecture and the I.T roadmap

Billing Test Manager

• Jan 2010 - Aug 2015

During a five-year period he took over control of testing on all of the main billing applications at Swisscom including Oracle BRM and SAP applications as well as a raft of other important systems, which were integrated with billing. Working to tight monthly schedules with fixed delivery dates for regular production releases he and his team of twenty on shore and off shore technical automaton testers delivered as many as 15 production releases per year. During this period he refined the existing automated regression suite and developed a highly efficient offshore team to manage it. Responsibilities: • Monthly production testing in the billing area • Central contact for all billing activities at Swisscom • Environment and test data planning • Resource management • Estimation and test planning • ALM 11 reporting • Test Automation and regression planning and maintenance • Offshore team management and control • Integration testing between the billing application and network elements Achievements: • Harmonizing the testing and delivery process with the delivery factories • Improving the control and management of the automated regression suit • Supplied services successfully for 5 years to major European client • Seamlessly running onshore and offshore teams as one team Show less

Senior Test Consultant

• Sep 2009 - Dec 2009

• This project was to implement MSCRM as a replacement for a bespoke system for a Security Services company mainly around the tagging of Criminals and the management of the subject data for G4S as well as integration with their monitoring and tasking systems Responsibilities: • All testing on G4S Project implementing Microsoft Dynamics CRM • All test documentation for System Test, SIT and UAT phases • Assisting client on site with UAT testing • Client Training “train the trainer” • Design document review and formatting • . net technology testing • SQL 2008 Server testing Achievements: • Learning to test MSCRM product • Bringing my testing experience to Aspective who did not usually do formal testing • Produced testing documentation that was acceptable to G4S, an important security client and gave them confidence in the testing process for their customisations • Received basic security clearance in the UK for working on sensitive data Show less

Release Test Manager

• Oct 2008 - Jun 2009

• This project was to replace the bespoke Air Time Billing engine with Oracle BRM. The BRM also needed to be integrated with 50 other application in the billing domain e.g. payment, ETL, post billing, DWH.webmethods Responsibilities: • Managing across all areas of testing SIT, E2E, UAT, OAT, Benchmarking -multi-work stream dependencies • Large-scale project involvement producing project test strategy, operation test plan, defect process and other key testing artifacts • Management reporting at Program/Sponsor level • Managing 3 suppliers two in India and one in France in the areas of code deployment and defect resolution • Presentation and explanation of testing strategy to Business management and users • Management of 2 sub test managers in the areas of UAT and SIT/E2E • Review and sign off of key testing documentation within the project • Management of Risk and Issues applicable to testing • Creation of operations testing test plan and testing strategy and defect process • Quality Center Management Achievements: • Setting up testing across all phases in a large and complex testing environment over 50 Applications • Successful management of onshore and offshore relationships • Successful delivery of first stage of project and implementation of testing process • Produced overall baseline plan for testing Show less

Test Manager

• Mar 2008 - Sep 2008

• Managing two Oracle BRM billing implementation projects for Dutch Telecom KPN. The Glas project was to implement billing for the new glas fiber broadband /TV offering. Xillion was an upgrade of their mobile business billing platform from BRM 6.7 to BRM 7.3 and the integration with Siebel CRM and AIA middleware Responsibilities: • Managing offshore and on shore testing team in India 7 members, locally 4 members • Running all aspects of system testing Oracle BRM billing and .net interfaces • Management reporting • Use case review and UML interpretation • Assisting IBM with implementing process within the project • Assisted implementation of testing automation • Estimation • Process improvement in work flows • Assisting in transition handover of testing to IBM from KPN • Knowledge of KPN Demand process • Quality Center Management Achievements: • System testing two releases of BRM on time with high quality • Successful management of Offshore testing team in Hyderabad India • Recognition of Quality by IBM/KPN Management • Live system demonstration to KPN management Show less

Test Manager

• Jan 2007 - Feb 2008

Managing the testing department for an Insurance company with 3 divisions, General Insurance, Managed Funds and Health and life insurance. Covering a huge range of applications and technologies front end and back end. Motivating and directing a split testing team in two different geographical locals. Responsibilities: • Managing testing for the entire TOWER environment including Talisman, PeopleSoft, .net applications, IBM mainframe technology, and Delphi and Universe internal applications, SAP. • Requirements review and input into application design • UML interpretation and validation within TOWER applications • Created TOWER´s master test strategy • Management reporting • Implementing Mercury Test Director and later Rational Clearquest and Manual tester into the testing process • Implementing SDLC at TOWER from a testing perspective • Managing a remote team of 10 tester in the Wellington Branch as well as a further 10 testers in Auckland • Standardization of all test artifacts • Staff performance appraisals, time sheeting, work allocation, hiring • Testing effort estimation and budget • SME in TOWERs ITIL change management process Achievements: • Delivering 3 separate testing projects, one of which was regulatory at the same on the same date with quality • Using agile RAP process to explain to business stakeholders the test risk • Recognition of quality improvements by TOWER CEO • Successfully managing to teams in two geographic regions • Creating and implementing a consistent test strategy across TOWER • Involved in application design and review process Show less

Contract Test manager

• Aug 2006 - Dec 2006

Defect manager and testing consultant on behalf of “The testing Consultancy” assisting Northpower with testing its new power billing system, training of staff in testing methodology, creating test artifacts, supplier management. Defect manager and testing consultant on behalf of “The testing Consultancy” assisting Northpower with testing its new power billing system, training of staff in testing methodology, creating test artifacts, supplier management.

BEPI Project

• Aug 2005 - Dec 2005

System tester for migration project of wireless customers from BSCS to Oracle BRM System tester for migration project of wireless customers from BSCS to Oracle BRM

Senior Tester

• Apr 2005 - Jul 2005

System testing for Vodafone NZ on BAU5.1 and Marbles projects including UAT/SIT testing for their initial 3G release and integration of 12 digits prepay phone numbers respectively. Including handset testing and Oracle BRM billing and Siebel applications System testing for Vodafone NZ on BAU5.1 and Marbles projects including UAT/SIT testing for their initial 3G release and integration of 12 digits prepay phone numbers respectively. Including handset testing and Oracle BRM billing and Siebel applications

System tester

• Jan 2004 - Mar 2005

Vodafone NZ program SAM integrated rating and billing system upgrade. System testing and SIT of Oracle BRM v7.0 /rating pipelines, Comptel Mediation, Siebel, Metasolv provisioning and legacy components of the Vodafone network Vodafone NZ program SAM integrated rating and billing system upgrade. System testing and SIT of Oracle BRM v7.0 /rating pipelines, Comptel Mediation, Siebel, Metasolv provisioning and legacy components of the Vodafone network

System Tester

• May 2003 - Dec 2003

Testing Zeacom's IVR, call center software solutions, main tester in the customization department Testing Zeacom's IVR, call center software solutions, main tester in the customization department

Tester and Lab Manager

• 2000 - 2003

Test Analyst and test lab manager for Intel NZ/ Dialogic software house producing computer telephony middleware Test Analyst and test lab manager for Intel NZ/ Dialogic software house producing computer telephony middleware