Experience

Opus Interactive, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior System Administrator

  • Jan 2020 - Present

  • Supporting client and internal systems, servers and networks -- both hardware and software • Managed Hosted Exchange and Shared web hosting for hundreds of customers • Supporting corporate IT infrastructure including design, implementation and troubleshooting • Performing Windows server, desktop and applications support • Supporting Network, hardware, security and datacenter systems for multiple data centers • Performing Tier 1-3 remote IT support for all clients • Maintaining IT data center for multiple clients and corporate IT infrastructure in a Tier 3 data center • Developing and implementing FedRAMP policies and procedures • Creating and maintaining baselines for Windows Server 2016/2019 with CIS level 2 hardening. • Created, Implemented and Audited an ISO 27001 compliance programs. • Maintained and Audited SOC 1 & 2, HIPPA, and PCI Compliance programs Show less



microtech

• tysons corner

• System Administrator

  • Dec 2018 - Jan 2020

  • Designed, Implemented, Administered and Maintained an IT infrastructure accredited under FISMA moderate in accordance with the NIST 800 series controls • Performed enterprise level support for the corporate Active Directory IT infrastructure which involves all aspects of systems administration of network/firewall equipment, servers, laptops and desktops • Supported the development of the System Security Plan (SSP) for MicroTech’s FISMA Moderate ATO efforts for a hosted solution following all of GSA NIST 800 security policies. • Created and maintained Standard Operating Procedures for Local and Contract IT Infrastructure. • Performed and Executed an Internal and External Audit for an ISO 27001 Recertification • Implemented and designed ISO 27001 documentation to ensure the IT department was following all ISO policies based on Audit results. • Designed and Implemented Server upgrades on VM’s hosted internally • Designed and Implemented the Virtual Machine migration from an in-house data center solution to a Cloud environment. • Designing and implementing the corporate cloud infrastructure by upgrading and migrating the existing SharePoint 2013 to SharePoint Online • Rebuilt a SQL server from backups from a corrupted OS in a cloud environment • Managed Active Directory domain with multiple cloud environments interconnected • Upgraded the firewall to a Fortinet VPN and ensured the VPN was deployed across the network without any issues. • Managed Avaya telephony system. • Modified procedures for generic IT needs and standardized the IT equipment to ensure continuity of operations for all users and support to those users. • Utilized Group Policy Objects (GPO) to facilitate patch management and software deployments across the domain. • Leverage Solar Winds to facilitate Log Management and Inventory Management across the domain Show less



InCadence Strategic Solutions

• Defense and Space Manufacturing
• 1 - 100 Employee

• Field Service Engineer

  • Jun 2017 - Dec 2018

  • Responsible for deployment of software/hardware systems worldwide, to include preparation, installation, and support. • Setup and maintain customer testing environments to support OCONUS deliveries. • Prepare equipment for OCONUS shipments. • Install systems in austere environments, working together with in country staff. • Diagnose and resolve in field issues that arise during installation. • Provide training to end users to include support documentation. • Perform updates/upgrades to previously installed systems. • Troubleshoot end user issues and provide resolution. • Work in concert with software development team to provide input and feedback for continuous improvements. • Providing technical recommendations in situations where customer has conflicting advice. • Providing functional guidance, technical support, training and quality assurance/quality control. Show less

• IT Support Specialist

  • Jun 2015 - Jun 2017

  • Performed helpdesk support level 2 and 3 which involved systems administration of servers, laptops and desktops• Worked on AWS EC2 instances for general maintenance and troubleshooting any known issues • Performed upgrades to several instances of software with creating a test environment to implementing on a live server• Performed security upgrades for the websites open to the internet• Installed, modified, and maintained ISONAS security system instance for badge entry on company premises• Maintained an Asset database and created records for all incoming equipment and labeling the equipment. • Created and modified procedures for generic IT needs• Created a documented baseline of laptops for all users receiving equipment • Generated quotes for hardware and software assets that were utilized for contracts and internal use • Created internal network diagram and connection diagram for the companies network closets• Purchased and prepared equipment for new hires• Used Ghost imaging for government owned laptop to prep laptops to be reused as needed• Implemented Bitlocker for Anti-Virus policy on all laptops • Handled all generic technology purchases for internal use and for contracts• Obtained quotes and purchased items based on contract purchase orders• Completed ISO 20000 and 27001 Certification related to InCadence Information Technology Support Show less



OSSI-IT

• Technician

  • Jun 2014 - Feb 2015

  • Performed helpdesk support level 2 which involved supporting servers, printers, laptops, and desktops. • 24/7 On-call support for multiple clients on a rotating shift. • On-site visits for multiple clients every week to perform routine maintenance and troubleshoot any issues. • Built desktops and laptops with KACE deployment environment. • Decommissioned 150 desktops and replaced with new computers • Experience with Active directory account setup/password setup for multiple clients. • Remote helpdesk for users to resolve level 1 & 2 problems using Dameware, join.me, and Team Viewer to perform remote troubleshooting. • Creating, managing and effectively responding to tickets using ConnectWise ticket software. • Maintaining standards of healthcare IT for large medical practices. • Monitoring sites to make sure there is limited downtime of essential IT equipment. • Experience with troubleshooting Citrix, windows 7 and various VMware servers. Show less



Data Tactics

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Jr. Systems Administrator

  • May 2010 - Mar 2014

  • Built an Access database which recorded documents and produced reports on those documents for multiple variables • Executed and built network diagrams for an entire floor wiring. • Developed detailed rack elevations and network diagrams. In order to complete the diagrams custom stencils were made • Built a rack elevation for a deployable system and then constructed the deployable systems using the rack elevations. • Wrote JavaScript to write meta-data and import data into a database. • Modified and cleaned up large data sets for data consistency by hand. • Created Styles and unique ways to view data on an overlaying map and an underlying map. • Created small portions of code in order to view data sets in Geoserver with Open Layers, and to easily switch between underlying maps and overlying maps without changing or moving between pages in a web browser. • Wrote Geoserver Style code in order to view large data sets on maps in a unique way with multiple styles. • Helpdesk support level 2 which involved supporting servers, printers, laptops, and desktops. • Managed a KACE deployment environment in order to keep a common baseline. • Built baseline images to be mass deployed across a network • Built a deployment center to be used as a mobile workspace. • Created a clean, space effective and organized environment for a server room Show less



SAIC

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technician

  • Jun 2009 - May 2010

  • Installed, configured, and managed multiple VMWare ESX clusters in support of internal development and customer systems. • Built custom tactical systems, installing and wiring power, server, and networking components. • Installed software tools and components (LINUX, Oracle 11g, and others) following both established and newly developed procedures. Provided detailed feedback and updates on procedures to improve the efficiency and quality of the installation process. • Developed maintained detailed rack elevations and network diagrams of a complex development lab user Microsoft Visio. • Performed startup and shutdown procedures for systems in support of both scheduled and unscheduled outages. • Performed diagnostics and troubleshooting procedures on servers, networking equipment, Storage Area Networks (SANs), and backup devices to determine and isolate faults. Show less