Experience

Intercom

• United States
• Software Development
• 700 & Above Employee

• Recruiter

  • May 2021 - Present



Cpl

• Ireland
• Staffing and Recruiting
• 700 & Above Employee

• Principal Consultant - Onsite with Intercom

  • Dec 2018 - Present

• Senior Consultant - Banking and Insurance

  • Dec 2017 - Present

  • Recruit on high volume temp desk. Source, screen, interview and place candidates into banking and finance positions ranging from graduate to senior rolesProvide Interview coaching and preparation to candidates• Contribute to ongoing process improvements for all recruitment drives while tracking activity and reporting metrics for each recruitment drive• Complete the on-boarding process for new staffFacilitate training sessions to all new starters on the Post Placement segment of the recruitment cycle

• Recruitment Consultant, Banking & High Volume

  • Apr 2016 - Present

  • Recruit on high volume temp desk. Source, screen pipeline and place candidates into banking and finance positions ranging from entry and graduate level to more senior rolesProvide Interview coaching, tips and support to candidates• Contribute to ongoing process improvements for all recruitment drives. • Complete the on-boarding process for new staffFacilitate training sessions to all new starters on the Post Placement segment of the recruitment cycle



Next Generation

• Ireland
• Staffing and Recruiting
• 1 - 100 Employee

• Talent Resource Partner - Finance

  • Jul 2015 - Apr 2016

  Finding suitable candidates for existing clientsInterviewing candidates on the phone and face to faceFostering strong relationships with clients and candidatesRecruitment marketing to build your brand and attract candidatesHelping people find their dream job Finding suitable candidates for existing clientsInterviewing candidates on the phone and face to faceFostering strong relationships with clients and candidatesRecruitment marketing to build your brand and attract candidatesHelping people find their dream job



Bank of Ireland

• Ireland
• Banking
• 700 & Above Employee

• Branch Service Desk Agent

  • Jun 2014 - Jul 2015

  Delivering exceptional customer service daily to both personal and business customers while answering up to eighty in bound calls per day. Promoting the brands 'Easy' strategy continuously to transition customers across to online and phone banking.Assisting in maintaining Bank of Ireland Directs high service levels through the reduction of after call, and average talk time in conjunction with set standards while maintaining outstanding high customer experience standards. Operating as technical support for 365 phone and online banking. Cross selling of products including; mortgages, loans and investments.



Carlow Tutorial College

• English and History Tutor

  • Dec 2012 - Jun 2013

  Provide individual and group grind tutorials concentrating on leaving and junior certificate syllabusGuide students through areas of concerns or difficulties by employing a range of teaching methodologiesAssisting with homework and providing revision notesDesign and structure lesson plans for each grind Provide individual and group grind tutorials concentrating on leaving and junior certificate syllabusGuide students through areas of concerns or difficulties by employing a range of teaching methodologiesAssisting with homework and providing revision notesDesign and structure lesson plans for each grind