Experience

Penn Foster Group

• United States
• E-Learning Providers
• 500 - 600 Employee

• Transcript Procurement Advocate

  • Dec 2021 - Present

  The Transcript Center Procurement Advocate responds to student needs via phone and email in an effort to procure their transcript from former schools. The Procurement Advocate will proactively take full ownership of the student’s circumstance, managing a multi-channel communication toolkit to facilitate action items as it relates to transcript procurement. In each student interaction, the Advocate will endeavor to remove barriers to success, driving academic progression. The Advocate will guide the student through process, policy, and procedure as it relates to obtaining their transcript on the students’ behalf. Show less

• Admissions Specialist

  • Dec 2020 - Dec 2021



The Plaza Resort and Spa

• United States
• Hospitality
• 1 - 100 Employee

• Senior Group Coordinator

  • Jan 2020 - Dec 2020

  Assist clients in booking hotel meeting, event spaces, and rooms; Support Sales Managers and Clients; Work with various hotel departments to ensure that events and meetings run smoothly.

• Group Reservations Coordinator

  • Jan 2018 - Jan 2020

  Prepare group history, billing information, deposits, filing, and VIP information. Maintain accurate filing system for groups and ensure that each group block is traced. Enter, modify and update group block information in system to ensure inventory, stay dates, cancellation policy, deposit requirement, and booking procedure are reflected correctly. Process all group reservation requests, changes and cancellations received by phone, fax, e-mail, mail, internally and through travel planners/corporations. Create group rooming lists. Show less

• General Cashier

  • Jul 2017 - Jan 2018

  Monitor compliance with hotel policies for house banks, daily banking of cash and facilitate training of those associates who are unsure of correct procedure.

• Front Desk Supervisor

  • Feb 2016 - Jul 2017

  Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.Share expertise and continually inspire the front office team. Ensure hotel charges are processed diligently to guest's accounts, folios are accurate, billing instructions are verified.

• Front Desk Agent

  • May 2015 - Feb 2016

  Provide exceptional service to guests and always convey a warm and friendly smile. Courteously and efficiently handle guest arrivals/departures as well as other reservation needs. Proactively provide guests with personal service and attention that exceeds their expectations, create one-of-a-kind memories, and that allow guest to enjoy all that The Plaza Resort and Spa has to offer.



Poppington's Gourmet Popcorn

• Greenville, South Carolina Area

• Customer Service Manager

  • Aug 2014 - May 2015

  Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems. Show less