Experience

Jakel Trading

• Retail Apparel and Fashion
• 200 - 300 Employee

• Manager

  • Jan 2018 - Present

  • Reporting directly to the General Manager (GM). • Work closely with the General Manager (GM) to ensure the smooth of operation, achieve of sales, customer retention and quality target. • Manage and supervise the flow of service and overall operation in Men’s Department, Exclusive Department and RTW Department (HQ) - Menswear, Womenswear and Kids. • Achieving growth and hitting sales targets by successfully managing the sales team. • Responsible to manage, maintain and promote the RTW apparels, custom made (Be Spoke), Made-to-Measure and alteration services provide by Jakel. • Manage retail staffs including Assistant Manager, Supervisor, Sales-Assistant, Cashier, Tailor, Store-Assistant (Helper) and retail staffs working on the floor. • Lead, train, coach and support sales representatives in selling skills/techniques to assist customer in the selection, purchase and retention of products and services. • Recruit, develop and supervise retail staffs to ensure that everyone provide professional excellent service to customer and work as a team to promote sales/product in order to achieve the KPI and sales target. • Plan the ideal monthly working schedule to ensure the floor has the right people at the right place. • HR supports - Overtime, leave tracking, sickness and absence management. • Prepare ordering for current/next collection, buying new stocks and assist in visual merchandising. • Manage the whole process of new/existing customer order starting from taking measurement, order placement in system, tracking process, garment inspection/ quality control and final fitting with customer. • Deliver door-to-door service upon customer request at customer preferred location or time for new order, measurement and fitting (VVIP/ VIP). • Assist and increase database of VVIP/VIP customers through networking and referrals. • Retain and build the CRM database. • Perform any ad-hoc tasks including create reports and outstation as when required. Show less



HUGO BOSS

• Germany
• Retail Apparel and Fashion
• 700 & Above Employee

• Senior Sales Associate

  • Sep 2017 - Jan 2018

  • Provide Customer Service Excellence at all times whilst building a loyal customer base of repeat shoppers to drive commercial success. • To maximise every selling opportunity to support in achieve all company, store and individual KPI's & targets. • Build, analyze and maintain a strong commercial awareness of competitors, retail industry and local markets. • Responsible for CRM data gathering in order to expand the HUGO BOSS database and encourage repeat visits and customer loyalty. • Responsible to continuosly increase/optimise the product knowledge and follow all provided collection training and VM guidelines accordingly. • Responsible to ensure every customer order and alteration are completed efficiently and on time. • Support to maintain the selling floor, store operation, assist with visual merchandising, stock management and replenishment. • Support in all merchandise/products related process such as stock deliveries, transfers and returns. • Support store management in transaction, customer complaint and return handling. • Support in all operations for loss prevention and stock management. • Support in all stock take and cycle counted related processes. Show less



Zegna

• Italy
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Made to Measure (MTM) Specialist / Senior Client Advisor

  • Jun 2013 - Jan 2015

  • Reported directly to the SEA Made-to-Measure & VIP Services Manager and Malaysia Senior Store Manager. • Responsible to manage, maintain and promote the Made-to-Measure business/service in Malaysia. • Responsible to prepare Made-to-Measure marketing action plan and feedbacks with respective managers. • Active in selling all products line to achieve sales goals and represents the store in a positive manner while ensuring recurring business, to meet the annual/monthly/weekly/daily sales targets. • Create, develop and maintain a long-term relationship with the customer, become a Brand Ambassador. • Responsible in taking accurate Made-to-Measure measurements for order submission directly to the Zegna's production team in Italy. This is to ensure customer receives the perfect fit for his body silhouette. • Managing of the whole Made-to-Measure process including the order placement in FAMES system, track shipments, identify sold out fabrics, garments inspection/quality control and the final fitting with customer. • Reinforce high standard in Made-to-Measure services to minimize rejection rates. • Responsible in coaching and provide training to sales team to enhance their Made-to-Measure knowledge and to develop their Made-to-Measure talents, skills and abilities. • Responsible to provide after sales service by follow up phone calls and send thank you letter to customer. • Responsible to deliver door to door service upon customer request for new Made-to-Measure order and fitting. • To handle store operations in all area relating to store opening/closing, sales transactions, cash management, stock inquiry, visual merchandising (VM) and customer relationship management (CRM). • Responsible to provide customer call list for a new seasonal fabrics launching and an invitation to Made-to-Measure event and monitor/ensure all calls are made by sales team on a timely manner. • Responsible to assist and increase database of VIP/VVIP customers through referrals and etc. Show less



Club 21 Malaysia

• Kuala Lumpur, Malaysia

• Senior Sales Associate

  • Apr 2009 - May 2013

  • Sold men’s and women's designer leather goods, clothes, shoes and jewelry. • Provide the highest level of customer service and assistance to the customer. • Assist with customer request and enquiries. • Represent the luxury brand as the Brand Ambassador. • Promote and up sell the brand/fashion in the store. • Handle daily, weekly and monthly reports directly to the retail manager. • Handle cash, debit and credit card transactions. • Handle and swiftly resolve customer complaint in professional and effective manners. • Ensure all the products and displays are merchandised effectively to maximize sales and profitability. Show less