Experience

Adept Consulting Services, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Help Desk Analyst 3

  • Dec 2018 - Present

  Provides Tier 1 technical support for state employees and users of agency programs. Provides Tier 1 technical support for state employees and users of agency programs.



Conduent

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative

  • Jun 2018 - Nov 2018

  Provided inbound customer support for forms and regulations relating to the Pennsylvania Department of Transportation. Provided inbound customer support for forms and regulations relating to the Pennsylvania Department of Transportation.



Gannett | USA TODAY NETWORK

• United States
• Media Production
• 700 & Above Employee

• Digital Sales Account Coordinator

  • Oct 2016 - May 2018

  Ordered and maintained pacing of digital display campaigns and marketing components. Ordered and maintained pacing of digital display campaigns and marketing components.



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Specialist

  • May 2016 - Oct 2016

  Provided inbound customer support and inside sales while maintaining compliance for federally regulated clients. Provided inbound customer support and inside sales while maintaining compliance for federally regulated clients.



Hibu

• Advertising Services
• 700 & Above Employee

• DNS Web Support Specialist

  • Jun 2013 - Jan 2016

  Provided inbound and outbound technical support to customers and sales representatives for domain, email, and web content management issues. Acted as single point of contact for escalated accounts. Provided inbound and outbound technical support to customers and sales representatives for domain, email, and web content management issues. Acted as single point of contact for escalated accounts.



Yellow Pages / Pages Jaunes – Canada

• Canada
• Advertising Services
• 700 & Above Employee

• Listing Specialist

  • Aug 2009 - May 2013

  Provided inbound technical support to customers for domain and email issues. Interviewed customers to gather content for digital marketing campaigns. Entered data for ad and listings copy and directions. Provided inbound technical support to customers for domain and email issues. Interviewed customers to gather content for digital marketing campaigns. Entered data for ad and listings copy and directions.



inVentiv Health Commercial

• United States
• Pharmaceutical Manufacturing
• 400 - 500 Employee

• Quality Assurance Analyst

  • Jul 2007 - Aug 2009

  Provided single point of contact for external audits. Performed internal audits to ensure proper training and procedures. Validated new software and databases. Provided single point of contact for external audits. Performed internal audits to ensure proper training and procedures. Validated new software and databases.



J & J Staffing

• Langhorne, PA

• Temp

  • Nov 2006 - Jul 2007

  Acted in a data entry position for a number of companies. Acted in a data entry position for a number of companies.



Lenox Corporation

• Consumer Goods
• 1 - 100 Employee

• Typesetter

  • Dec 2006 - Feb 2007

  Performed data entry and light warehouse duties. Performed data entry and light warehouse duties.



Kutztown University of Pennsylvania

• United States
• Higher Education
• 700 & Above Employee

• Student Webmaster / Smart Classroom Tech

  • May 2004 - May 2005

  Designed websites and wrote copy for internal departments and programs. Provided support and created training material for audio visual equipment. Designed websites and wrote copy for internal departments and programs. Provided support and created training material for audio visual equipment.