Experience

MGH Institute for Technology Assessment

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• ITA Systems Manager

  • Mar 2023 - Present



Diamond Data Systems, Inc.

• United States
• Software Development
• 1 - 100 Employee

• QA Analyst

  • Mar 2019 - Mar 2023



Twin Oaks Software Development, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Quality Analyst / Product Project Manager

  • Jun 2013 - Mar 2023

  Work with Sales and Customer Relations staff to develop specifications for enhancements and corrections to the software systems. QA Testing of software in preparation for deployment to clients. Create and update installation and verification documentation for software installations. Mentor new QA Analyst brought in as part of a growing team. Work with Customer Relations and Technical Support Staff to assist in troubleshooting system issues through investigating back end database records via SQL scripts. Develop custom database reports based on special client requests. Assist technicians and clients with technical questions regarding software deployment and configuration. Provide training in a classroom environment for the Twin Oaks system. Develop and distribute training materials for client training. Show less



Fazzi Associates

• Northampton, Massachusetts

• Quality Assurance Analyst

  • May 2012 - May 2013

  Responsible to test and assess modification to software systems. Analysis includes review of documentation, system diagrams and specifications as well as results of testing scenarios put through software systems. As part of the Software Development team, makes sure that proper development guidelines and processes are adhered to in the process of developing and deploying corrections and enhancements to company software systems to the production level. Responsible to run in-depth tests on software systems developed in house or purchased from vendors to verify system requirement specifications have been met, validate compatibility as well as accuracy, and to detect problems. Will recommend program improvements or corrections to software developers based on testing results. Writes, revises, and verifies quality standards, and test procedures for program design and product evaluation to attain quality of software economically and efficiently. Manage testing documentation for developed systems to allow for future regression testing and the testing of future system enhancements and any system corrections submitted by the business client. Show less



TEKsystems

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• QA Analyst

  • Jan 2012 - May 2012



Twin Oaks Software Development, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Quality Analyst / Product Project Manager

  • Sep 2003 - Dec 2011

  Work with Sales and Customer Support staff to develop specifications and submit requests for corrections and enhancements to programmers. QA Testing of software in preparation for deployment to clients. Create and update installation and verification documentation for software installations. Mentor new QA Analyst brought in as part of a growing team. Develop custom database reports based on special client requests. Assist technicians and clients with technical questions regarding software deployment, configuration. Assist in searching system database for possible issues when technical support staff or customer service need help finding resolutions to issues reported. Provide training in a classroom environment for the Twin Oaks system. Develop and distribute training materials for client training. Show less



Solutia, Inc.

• Springfield, Massachusetts Area

• Help Desk / IT Technicial Support Specialist

  • Apr 1999 - May 2003

  Assigned as an IT Resource Center Analyst for PC / LAN and misc. hardware systems to Solutia Inc. Springfield, MA (the former Monsanto Co.) Senior member of ITRC/Help Desk team, provided consulting and support for all on-site computer clients, via telephone and production floor/office visits. Support included hardware/ software installation, maintenance and trouble-shooting. Coordinated PC setups and PC Image development. Developed hardware/software installation and client training materials. As part of corporate wide MS Exchange/MS Windows 2000 project team, functioned as Microsoft 2000 implementation coordinator for the site and Exchange e-mail implementation coordinator and e-mail administrator. Troubleshoot Citrix Thin client connectivity. Setup and deploy Thin Client units and install Windows Citrix client software on Windows PCs for application deployment. Troubleshoot networking connectivity issues checking wiring, hubs, switches and access points when required. Lotus Notes System Administration included Notes system security and troubleshooting, database development and trouble-shooting. Assigned as client account manager for R&A/Saflex Marketing Technical Services groups. Site contact and project coordinator for corporate wide help desk automation project. Coordinator of PC Infrastructure on site, designing and maintaining PC inventory database. Show less



Farm Credit Financial Partners, Inc.

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Help Desk / Customer Service Specialist

  • Jan 1998 - Mar 1999

  Part of an expanding Customer Service Team working to provide telephone support for an ever changing array of FPI’s BASIS family of software products, Microsoft software, PC and Network operating systems and office hardware. Specialized in troubleshooting client hardware problems, setup and configuration. Provided system documentation and QA system testing. Part of an expanding Customer Service Team working to provide telephone support for an ever changing array of FPI’s BASIS family of software products, Microsoft software, PC and Network operating systems and office hardware. Specialized in troubleshooting client hardware problems, setup and configuration. Provided system documentation and QA system testing.



Solutia, Inc.

• Springfield, Massachusetts

• Help Desk / IT Technicial Support Specialist

  • Sep 1994 - Jan 1998



Eastern Dentists Insurance Company

• Natick, Massachusetts

• MIS Director

  • Feb 1994 - Sep 1994



Farm Credit Banks of Springfield

• Agawam, Massachusetts

• Help Desk / Quality Assurance Specialist

  • Jun 1991 - Feb 1994

  As a member of the Help Desk Team, developed, implemented, operated and maintained a Help Desk system for the Springfield Banks and all District 1 association offices. Provided phone support for all vendor and Farm Credit authored applications and software tools. Implemented and maintained a PC source code change control system as well as a centralized PC application distribution system. Developed and maintained documentation for the Help Desk and Quality Assurance functions. Classroom and one on one training of bank and association staff. Show less



Western New England University

• United States
• Higher Education
• 700 & Above Employee

• Academic Programmer Analyst

  • Mar 1988 - Sep 1989