Mikayla Renae Elloso
Virtual Assistant Manager at Auto-Pilot Meta | Virtual Assistant Agency- Claim this Profile
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Bio
Credentials
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Psychological First Aid
CourseraOct, 2022- Nov, 2024 -
Providing Front Office Services
TESDA: Technical Education and Skills Development AuthorityDec, 2021- Nov, 2024 -
Introduction to Front Office Services
TESDA: Technical Education and Skills Development Authority -
Participating in Workplace Communication
TESDA: Technical Education and Skills Development Authority -
Receiving & Responding to Workplace Communication
TESDA: Technical Education and Skills Development Authority
Experience
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Auto-Pilot Meta | Appointmet-Setting Agency
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Canada
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Staffing and Recruiting
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1 - 100 Employee
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Virtual Assistant Manager
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May 2021 - Present
As the virtual assistant manager, I trained, supported, and supervised a team of virtual assistants, while also serving as an executive assistant for my client' first company. My responsibilities included reviewing shift logs, creating schedules, conducting performance reviews, and developing and implementing training programs for the virtual assistant team. I also continuously monitored customer and team member needs to ensure that our services, products, and processes met their expectations. In addition, I led and managed the virtual assistant team, helping them to grow and develop in their roles while continuously improving the efficiency and effectiveness of our virtual assistant services.
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R&R Digital
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Canada
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Advertising Services
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1 - 100 Employee
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Executive Assistant
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Sep 2020 - Present
As a executive assistant, I have demonstrated exceptional adaptability to the rapidly changing digital landscape and consistently provided timely and professional services, even during the COVID-19 pandemic. My role involved managing the CEO's daily operations, coordinating meetings and appointments, and resolving conflicting events. My proactive approach led to an increase in booked appointments.Additionally, I have gained valuable hands-on experience in administrative work, supporting the smooth functioning of media and communication organizations even when working remotely.
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Marriott Hotels
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United States
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Hospitality
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700 & Above Employee
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Receptionist
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Oct 2017 - Feb 2019
As a receptionist at a 5-star hotel, I have consistently provided world-class customer service to a diverse range of guests. My strong communication skills, familiarity with various cultures, and proficiency in scheduling, answering phone calls, receiving payments, and preparing end-of-day reports using advanced Microsoft software allowed me to service a minimum of 300 people daily. Additionally, I was responsible for training and instructing new team members on hotel products, services, facilities, events, pricing, and policies, helping to maintain a competent and transparent work environment.
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Pagosa Brewing Company
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United States
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Restaurants
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1 - 100 Employee
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Host/Food Runner
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May 2016 - Jul 2016
As a host and food runner at my part-time job during my work & travel program, I have gained valuable experience in customer service, efficiency, and multi-tasking in a fast-paced environment. I have greeted guests, responded to inquiries and requests, and addressed any issues or concerns in a timely and personable manner. Additionally, I have maintained the cleanliness and organization of the host stand, effectively communicated with other team members and kitchen staff on special orders, and assisted with table turnover and restaurant efficiencies by regularly checking on tables and quick cleaning and setting them.
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MasterCorp, Inc.
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United States
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Hospitality
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500 - 600 Employee
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Housekeeper
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Apr 2016 - Jul 2016
As a housekeeper, I have consistently demonstrated the ability to complete work on time and have maintained a strict adherence to precautionary measures to protect hotel and guest property. My proactive approach in reporting damaged, dirty, or stained carpets, drapes, and furniture in a timely manner before the next guest's arrival has been key to the success of my role. Additionally, I have been responsible for cleaning rooms and keeping storage areas and carts well-stocked. Through my participation in a work and travel program offered through my university, I have gained valuable experience in the hospitality industry and developed strong time management and attention to detail skills.
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Education
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2013 - 2017
Far Eastern University
Bachelor of Science, Tourism Management -
2009 - 2013
Pateros Catholic School
High School Diploma -
2004 - 2009
Pateros Catholic School
Primary Education
Community
