Director of Learning and Organizational Development

• Sep 2023 - Present

Founder, Executive Consultant

• Jan 2023 - Present

Founder

• Sep 2022 - Sep 2023

- Offering The Human Manager: a learning program for first-time managers (TheHumanManager.org) - Providing a one-stop-shop for all talent development and training needs. - Offering off-the-shelf content and customized programs. - Building talent development frameworks (e.g. performance management, mentoring programs). - Facilitating workshops for a variety of leadership skills. - Offering The Human Manager: a learning program for first-time managers (TheHumanManager.org) - Providing a one-stop-shop for all talent development and training needs. - Offering off-the-shelf content and customized programs. - Building talent development frameworks (e.g. performance management, mentoring programs). - Facilitating workshops for a variety of leadership skills.

Director of Learning and Development

• May 2022 - Oct 2022

Director, Training and Knowledge Enablement

• May 2021 - May 2022

- Develop and execute on a road map to success for both training and knowledge enablement - Build and scale new learning programs for a variety of learners and skill sets - Provide leadership training and consultation to managers - Streamline vendor management to partner with best - Collaborate with business leaders regarding proficiency matrices and skill maps - Develop and execute on a road map to success for both training and knowledge enablement - Build and scale new learning programs for a variety of learners and skill sets - Provide leadership training and consultation to managers - Streamline vendor management to partner with best - Collaborate with business leaders regarding proficiency matrices and skill maps

Director of Learning and Development

• Feb 2020 - May 2021

-Set the strategic vision for L&D at Oscar-Build roadmap and goals for L&D organization-Establish L&D competencies, evaluation, and career pathing-Manage vendor relationships-Support and enhance company performance management process

Head Of Training

• Sep 2018 - Feb 2020

-Set and execute on strategic vision for training department-Build team bench strength/diversity-Structure and design robust onboarding and continuing education programs for various business units -Build LMS strategy and catalog of training courses-Manage growing training team-Partner with business leaders to drive strong results that improve the healthcare experience for members

Senior Program Manager: Transformation and People Operations

• Jun 2018 - Aug 2018

Key initiatives include creating global, company-wide people manager on-boarding program, managing and enhancing educational partnerships, and spearheading People Operations transformation processes to take GoDaddy's employee experience to the next level.

Senior Manager, Global Learning Programs

• Jan 2017 - May 2018

Responsible for global training program strategy, execution, and global partner workforce. Key objectives: maintain high standards for global programs, continuous improvement strategy for global centers (including a rigorous six-week onboarding program), and stakeholder management/relationship building among several worldwide partner organizations.

Learning Program Manager, International

• Apr 2015 - Jan 2017

*Create and manage all Learning and Development material for our International Call Centers, including managing stakeholders, developing instructor-led content and eLearning content, and managing training standards in all global centers-Onboarding Education-Continuing Education-Leadership Development-Product and Sales Training*Partner with BPOs to ensure training consistency and value-Weekly Trainer Meetings-Monthly Analysis of Operational Metrics-Quarterly Trainer Observations-Yearly Train-the Trainer initiatives*Prepare, oversee, and manage launch of onboarding training materials in new sites globally Show less

Instructional Design Specialist

• Sep 2013 - Apr 2015

*Create relevant curriculum and training materials through collaboration with Subject Matter Experts for product rollouts, team building, and onboarding *Design and update Instructor-Led Trainings and eLearnings on a variety of products and services*Create and supervise implementation of New Hire Training Curriculum for launch of International Call Center in Belfast, Northern Ireland*Develop curriculum and training materials for new product launches -Microsoft Office 365 -Get Found -Online Store -Get Paid -GoDaddy Email Marketing -Search Engine Visibility*Collaborate with Business Process Outsourcing companies *Collect, track, and analyze training data for a multitude of projects (including needs analysis and ROI)*Present webinars for GoDaddy Website Builder *Design Productivity Channel coursework for GoDaddy Academy, including 15+ eLearnings and assessments Show less

Professional Development Trainer/ Curriculum Developer (Consultant)

• Jan 2010 - Jan 2014

* Created curriculum for CTE (Career Technical Education) instructors to assist with incorporating improved literacy into a variety of curricula * Authored and presented original training materials to instructors using Principles of Adult Learners to maximize value * Mentored instructors regarding the creation of outcomes-oriented objectives and process improvements in their curricula * Created curriculum for CTE (Career Technical Education) instructors to assist with incorporating improved literacy into a variety of curricula * Authored and presented original training materials to instructors using Principles of Adult Learners to maximize value * Mentored instructors regarding the creation of outcomes-oriented objectives and process improvements in their curricula

Instructor and Curriculum Developer/ Director of Senior Project

• Mar 2009 - Jun 2013

As English Instructor and Curriculum Developer *Devised original curricula, with multiple objectives, for a variety of subjects and learners *Differentiated curricula and instruction based on cognitive ability levels and learning styles of all learners *Connected state-wide educational objectives to specific curricular processes *Authored and utilized original assessment tools and matched them specifically to curricular objectives and learner styles to improve learner outcomes *Delivered constructive feedback and collaborated with learners to improve cognition *Enhanced curriculum with technological equipment, including Microsoft Office Suite, Smart Board technology, Windows Live Movie Maker, and Research Databases *Mentored new hires and created and trained staff on school-wide process improvements *Collaborated with cross-curricular staff to improve learner achievement in all subjects *Advanced English Department curriculum for all grades with outcomes-oriented focus As Coordinator/Director of Senior Project *Created curriculum, including user-friendly handbook, for new school-wide capstone project for graduating seniors, which was implemented district-wide *Trained students, staff, and district on Senior Project concepts and curriculum *Guided and assessed over 60 students per year through the large-scale, multidisciplinary project Show less

Adjunct Faculty English Department

• Aug 2002 - Dec 2009

*Wrote original curriculum for over 20 composition classes while adhering to district-wide guidelines and policies *Utilized Principles of Adult Learning while writing curriculum and instructing to maximize educational benefits for learners *Wrote original curriculum for over 20 composition classes while adhering to district-wide guidelines and policies *Utilized Principles of Adult Learning while writing curriculum and instructing to maximize educational benefits for learners