Trace Mitchell
Manager - Service Delivery Management at Theatro- Claim this Profile
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Bio
Ken Hutchinson
Trace is a can-do employee who gets the job done, is smart and experienced. I've known Trace for ~15 years, and managed him for the past 2 years. As a presales SA, he has a dual skillset with great technical acumen plus top notch customer interactions and communication/relationship skills. He is a joy to watch during customer interactions. He is also a great team player and has build a vast network throughout the company which he leverages to advantage. He is a real asset to me and the presales Solution Architect team !
Brian Ricciotti
I have worked with Trace for the past 2 years. We worked together on strategic HP accounts in the Southwest US. Trace has always displayed utmost professionalism with both his colleagues and customers. His first priority is the Customer and their business challenges. He has a keen interest in the latest solutions and technologies and where they might best support and advance his Customers business. I look forward to continue working with Trace on future projects.
Ken Hutchinson
Trace is a can-do employee who gets the job done, is smart and experienced. I've known Trace for ~15 years, and managed him for the past 2 years. As a presales SA, he has a dual skillset with great technical acumen plus top notch customer interactions and communication/relationship skills. He is a joy to watch during customer interactions. He is also a great team player and has build a vast network throughout the company which he leverages to advantage. He is a real asset to me and the presales Solution Architect team !
Brian Ricciotti
I have worked with Trace for the past 2 years. We worked together on strategic HP accounts in the Southwest US. Trace has always displayed utmost professionalism with both his colleagues and customers. His first priority is the Customer and their business challenges. He has a keen interest in the latest solutions and technologies and where they might best support and advance his Customers business. I look forward to continue working with Trace on future projects.
Ken Hutchinson
Trace is a can-do employee who gets the job done, is smart and experienced. I've known Trace for ~15 years, and managed him for the past 2 years. As a presales SA, he has a dual skillset with great technical acumen plus top notch customer interactions and communication/relationship skills. He is a joy to watch during customer interactions. He is also a great team player and has build a vast network throughout the company which he leverages to advantage. He is a real asset to me and the presales Solution Architect team !
Brian Ricciotti
I have worked with Trace for the past 2 years. We worked together on strategic HP accounts in the Southwest US. Trace has always displayed utmost professionalism with both his colleagues and customers. His first priority is the Customer and their business challenges. He has a keen interest in the latest solutions and technologies and where they might best support and advance his Customers business. I look forward to continue working with Trace on future projects.
Ken Hutchinson
Trace is a can-do employee who gets the job done, is smart and experienced. I've known Trace for ~15 years, and managed him for the past 2 years. As a presales SA, he has a dual skillset with great technical acumen plus top notch customer interactions and communication/relationship skills. He is a joy to watch during customer interactions. He is also a great team player and has build a vast network throughout the company which he leverages to advantage. He is a real asset to me and the presales Solution Architect team !
Brian Ricciotti
I have worked with Trace for the past 2 years. We worked together on strategic HP accounts in the Southwest US. Trace has always displayed utmost professionalism with both his colleagues and customers. His first priority is the Customer and their business challenges. He has a keen interest in the latest solutions and technologies and where they might best support and advance his Customers business. I look forward to continue working with Trace on future projects.
Experience
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Theatro
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United States
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Software Development
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1 - 100 Employee
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Manager - Service Delivery Management
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Apr 2019 - Present
• Manage team of Service Delivery Professionals responsible for project management and deployment of the Theatro retail application for large chains. • Development and execution of the Theatro Service Delivery Program to position team for company growth • Cross-functional leadership to ensure all deliverables for customer contractual commitments • Project manage large corporate wide SAAS deployments • Manage team of Service Delivery Professionals responsible for project management and deployment of the Theatro retail application for large chains. • Development and execution of the Theatro Service Delivery Program to position team for company growth • Cross-functional leadership to ensure all deliverables for customer contractual commitments • Project manage large corporate wide SAAS deployments
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Papasan Properties Group @ Keller Williams Realty
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United States
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Real Estate
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1 - 100 Employee
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Licensed Real Estate Consultant
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May 2018 - Nov 2018
• Represented real estate clients to buy, sell and invest in properties. • Consultative sales approach to deliver a superior service experience to all clients. • Extreme focus on market analysis to support and educate current and future clients. • Produced $4.5M sales volume in first year. • Represented real estate clients to buy, sell and invest in properties. • Consultative sales approach to deliver a superior service experience to all clients. • Extreme focus on market analysis to support and educate current and future clients. • Produced $4.5M sales volume in first year.
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Real Estate Agent
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Jan 2018 - Apr 2018
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Ericsson
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Sweden
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Telecommunications
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700 & Above Employee
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Customer Service Delivery Manager
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Apr 2013 - Dec 2017
• Executed >$50M annual service contracts insuring service level agreements for top cell service providers. • Recognized for utilizing customer relationship skills to deliver a high level of customer satisfaction. • Managed special projects to improve internal processes resulting in increased company revenue and improved customer service experience. • Executed >$50M annual service contracts insuring service level agreements for top cell service providers. • Recognized for utilizing customer relationship skills to deliver a high level of customer satisfaction. • Managed special projects to improve internal processes resulting in increased company revenue and improved customer service experience.
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Hewlett Packard Enterprise
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Presales Solution Architect
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Aug 2010 - Feb 2013
• Developed HP Business Critical Solutions for customers within the healthcare, manufacturing, financial services and entertainment verticals.• Consulted with customer executives to assess business issues and solve complex datacenter problems including consolidation/virtualization, database and cloud solutions.• Enabled channel partner success through education, training and relational selling.
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Sr. Server Product Manager
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Jan 2000 - Aug 2010
• Managed HP Integrity Server portfolio enabling success for HP direct and indirect sales force. • Presented HP technical solution advantage and company value proposition to customer executives.• Managed successful product launches including product readiness, sales presentations, marketing campaigns, collateral development, and product training.
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Product Marketing Engineer
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Jan 1998 - Mar 2000
Developed product structures, pricing, ordering and configuration guides for new product introductions.• Represented marketing on various teams establishing order fulfillment and manufacturing strategies for the introduction of new product lines.• Created and delivered product training for the worldwide configuration centers.• Developed and managed product manufacturing transition of legacy products to 3rd party vendor.• Presented product information at tradeshows and other events.
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Configuration Engineer
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Mar 1995 - Jan 1998
Supported sales force by developing complex computer solutions for customers and creating detailed configuration documentation for manufacturing.• Managed development team which produced an automated configuration tool to streamline production flow resulting in faster production and significant cost reduction for the business.• Assisted sales representatives with configuration and deal support for multi-million dollar sales.
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Education
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1981 - 1983
University of North Texas
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