Admissions Assistant

• Mar 2021 - Present

Schools and Groups Customer Service and Development

• Sep 2018 - Jul 2020

Sales and administration of residential and day visits at a busy youth charity and water sports centre offering bespoke packages. Executing all aspects of pre-visit administration for a seamless, customer-friendly experience. Liaising with schools and trip leaders before, during and after their visit, along with other departments within the organisation to achieve efficient delivery and maximum customer satisfacton. Sales and administration of residential and day visits at a busy youth charity and water sports centre offering bespoke packages. Executing all aspects of pre-visit administration for a seamless, customer-friendly experience. Liaising with schools and trip leaders before, during and after their visit, along with other departments within the organisation to achieve efficient delivery and maximum customer satisfacton.

Translator, Interpreter, Language Teacher

• May 2015 - Sep 2018

Work languages: Danish, English, Hungarian Fields of expertise: general, medical and technical language INTERPRETING - consecutive interpreting DA-HU, HU-DA, EN-HU, HU-EN (e.g. trainings, machine installations, speeches) - managing practicalities in a foreign language environment (e.g. hotel check-in/out, travel) and organising free-time activities - liaising between parties during long projects, so that everyone is satisfied with the outcome - promoting cultural awareness - flexibility to work in an ever-changing environment LANGUAGE TEACHING - teaching Danish online from beginner to B2 level, with English as lingua franca -in-house language examiner at intensive language courses - managing course planning and organising weekly course schedules - administrating and monitoring student/course progression TRANSLATION - translating, proofreading and editing documents DA-HU, HU-DA, EN-HU, HU-EN, EN-DA (e.g. instruction manuals, user interface texts, tourist brochures, medical reports, etc.) References are available upon request.

Contact Centre Agent

• Nov 2017 - Aug 2018

Providing excellent customer service over the phone in a busy call centre by understanding customers’ various needs, responding in a friendly and courteous manner at all times, and providing the best solution by keeping product knowledge up-to-date and doing own research, if necessary. Ensuring that correct verification and data protection processes are followed. Using various software programs. Working independently and in a team to reach targets. Providing excellent customer service over the phone in a busy call centre by understanding customers’ various needs, responding in a friendly and courteous manner at all times, and providing the best solution by keeping product knowledge up-to-date and doing own research, if necessary. Ensuring that correct verification and data protection processes are followed. Using various software programs. Working independently and in a team to reach targets.

Danish Language Teacher

• Mar 2014 - May 2015

In-class and online teaching and tutoring from beginner to B2 level Teaching general and medical language with English as lingua franca In-class and online teaching and tutoring from beginner to B2 level Teaching general and medical language with English as lingua franca

Personal Assistant

• Feb 2014 - Apr 2014

Assisted the Head of the School in her daily duties, and carried out secretarial work. Responsibilities included drafting, editing and proofreading documents, communicating with teachers, as well as existing and prospective students of the school, organizing timetables, filing, and carrying out daily administrative tasks. Assisted the Head of the School in her daily duties, and carried out secretarial work. Responsibilities included drafting, editing and proofreading documents, communicating with teachers, as well as existing and prospective students of the school, organizing timetables, filing, and carrying out daily administrative tasks.

Personal Assistant

• Mar 2013 - Aug 2013

Assisted the Head of the School in her daily duties, and carried out secretarial work. Responsibilities included drafting, editing and proofreading documents, communicating with teachers, as well as existing and prospective students of the school, organizing timetables, filing, and carrying out daily administrative tasks. Assisted the Head of the School in her daily duties, and carried out secretarial work. Responsibilities included drafting, editing and proofreading documents, communicating with teachers, as well as existing and prospective students of the school, organizing timetables, filing, and carrying out daily administrative tasks.

Danish Language Teacher

• Sep 2012 - Nov 2012

In-class beginner Danish course in a corporate environment In-class beginner Danish course in a corporate environment