Experience

Vita Health Fresh Market

• Canada
• Retail
• 1 - 100 Employee

• Information Technology Coordinator

  • Aug 2021 - Present

  • Handling 7 stores, Distribution Center and Head Office company network and IT infrastructure. Maintain all equipment at mint condition and best availability. • Testing, training, and implementation of new functions and systems. Building standard operating procedure (SOP) for company. Report writing, instruction, guideline, and documentation to keep everything in record. • Generating accurate report on business operation and business trend • Providing solutions to business operation to improve transaction smoothness. • Maintain retail price frequent check to maintain company gross margin level. • Providing training to users using the company system to minimize any data error. • Providing solutions to management about e-commerce, building new website on Shopify and solving technical issue. • Managing helpdesk ticket system and JIRA on IT requests to prioritize tasks and projects. Managing management and stakeholder expectation. Show less



Ralph Lauren

• United States
• Apparel & Fashion
• 700 & Above Employee

• Senior Analyst - Business Planning & Analysis

  • Mar 2014 - Jul 2020

  • Owner of location plan. Identify and analyze business trend by conducting market research and scenario simulation such as assortment plan and discount impact, seasonal changeover timing, etc. • Managing different platform and data source within the company not limited to SQL server, SSRS, SAP, Microsoft Dynamics AX. Building reports on advance MS Office skill in Excel and macro, MS Access, PowerPoint, MicroStrategy, knowledge in Power BI, QlikView.• Conducting Market analysis, strategic reviews of product and business operations, suggest market strategy to business decision maker.• Administered large dataset in MS Access database which comprised of sales performance, profit, margin, discount metrics and more, for fast and easy information retrieval, achieving swift response to all management ad-hoc reports on financials and performance.• Created yearly sales and gross margin budget for all retail stores as part of annual and target. Enhanced location plan monthly and compared against end-of-period plan to reflect the most realistic business situation.• Compiled the macro-economic factor of each country and region, forecasted the economic situation and effect to its stores into a 3-year business plan, to reduce over production of inventory. Show less

• Supply Chain Reporting Analyst

  • Jul 2010 - Mar 2014

  - Managing data and databases to ensure the usability and optimal condition- Setting up tools for user in the company to collect required operational information- Analyzing data assist team leaders decition making- Generating and creating reports to monitor company KPI



The Receivable Management Services Corporation (RMS)

• Financial Services
• 100 - 200 Employee

• System Administrator

  • Sep 2008 - Jul 2010

  Monitoring and analyzing database performance to identify areas for improvement and optimize database performance. Automating routine tasks using stored procedure and trigger, backups and maintenance, to streamline operations and reduce downtime. Matching in house program to ensure that databases are designed and optimized for optimal performance. Providing technical support and troubleshooting assistance to end-users, application developers, and other IT professionals. Program Design and Maintenance - design and maintain programs on ASP.NET, VB.NET, ASP. Ensuring the smooth and continuous operation of the organization's computer systems, with minimal downtime or disruption to users. Conducting server administration, Active Directory, Microsoft Exchange, ISA, and configuring cisco routers. Show less



Woolworths Group Asia Limited

• Hong Kong, Hong Kong SAR

• Desktop Support Analyst

  • Jun 2005 - Sep 2008

  Handling server administration in Windows server, for example Active Directory, Microsoft Exchange, ISA, Blackberry, SQL Server, Electronic Data interchange. Debugging SQL table and queries design. generating reports and handling data to ensure company systems are running at the optimal position. Developing ASP.NET and VB.Net programs to support the business needs. Providing efficient and effective technical support to end-users, helping them resolve issues with their desktop computers and other hardware and software. Maintaining accurate records of support requests and solutions, using help desk software or other tools to track and manage tickets. Troubleshooting and resolving desktop computer hardware and software issues, including operating system errors, driver issues, and application conflicts. Providing training and support to end-users, helping them to use software applications and tools effectively and efficiently. Installing, configuring, and maintaining desktop computers and peripherals such as printers, scanners, and other hardware devices. Managing software deployments and updates, ensuring that users have access to the latest software versions and patches. Show less



Green Island Cement Co. Ltd

• Hong Kong SAR

• Student Programmer

  • Jun 2000 - Mar 2001

  Achieved to react to helpdesk ticket within 48 hours and resolve issue within 5 days to allow every team were running smoothly. Conducting IT equipment upgrade and ensure operation is following the SOP Achieved to react to helpdesk ticket within 48 hours and resolve issue within 5 days to allow every team were running smoothly. Conducting IT equipment upgrade and ensure operation is following the SOP