Jean Gagné
Project Manager at Entech US- Claim this Profile
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Bio
Matthew H.
Jean is an amazing asset to any company he will encounter. When given a job, it is always 110% if not more given to each task until completed. He is always looking for new ways to simply current communication between departments and has never failed. Not only would he be a great investment, in my opinion, he should be a professional you surround yourself with and pick his brain!
Matthew H.
Jean is an amazing asset to any company he will encounter. When given a job, it is always 110% if not more given to each task until completed. He is always looking for new ways to simply current communication between departments and has never failed. Not only would he be a great investment, in my opinion, he should be a professional you surround yourself with and pick his brain!
Matthew H.
Jean is an amazing asset to any company he will encounter. When given a job, it is always 110% if not more given to each task until completed. He is always looking for new ways to simply current communication between departments and has never failed. Not only would he be a great investment, in my opinion, he should be a professional you surround yourself with and pick his brain!
Matthew H.
Jean is an amazing asset to any company he will encounter. When given a job, it is always 110% if not more given to each task until completed. He is always looking for new ways to simply current communication between departments and has never failed. Not only would he be a great investment, in my opinion, he should be a professional you surround yourself with and pick his brain!
Credentials
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Applying Agile MoSCoW Prioritization
LinkedInDec, 2022- Oct, 2024 -
Exam Tips: Certified Associate in Project Management (CAPM)®
LinkedInDec, 2022- Oct, 2024 -
Presenting to Senior Executives
LinkedInDec, 2022- Oct, 2024 -
Project Management Foundations: Requirements
LinkedInDec, 2022- Oct, 2024 -
Project Management: Technical Projects
LinkedInDec, 2022- Oct, 2024 -
Agile Project Management with Jira Cloud: 1 Projects, Boards, and Issues
LinkedInNov, 2022- Oct, 2024 -
Project Management: Government Projects
LinkedInNov, 2022- Oct, 2024 -
Six Sigma Foundations
LinkedInNov, 2022- Oct, 2024 -
Consulting Foundations: Building Your Brand
LinkedInJan, 2022- Oct, 2024 -
ccSIGMA Yellow Belt Certification
Insite Managed Solutions | Inc. 5000 CompanyJan, 2022- Oct, 2024 -
Consulting Foundations
LinkedInDec, 2021- Oct, 2024 -
Executive Presence on Video Conference Calls
LinkedInDec, 2021- Oct, 2024 -
Project Management Foundations
LinkedInDec, 2021- Oct, 2024 -
Leading Projects
LinkedInNov, 2021- Oct, 2024 -
Developing a Critical Thinking Mindset
LinkedInOct, 2021- Oct, 2024 -
Improving Your Listening Skills
LinkedInOct, 2021- Oct, 2024 -
Mastering Self-Motivation
LinkedInAug, 2021- Oct, 2024 -
Project Management: Preventing Scope Creep
LinkedInAug, 2021- Oct, 2024 -
Time Management: Working from Home
LinkedInAug, 2021- Oct, 2024 -
Communicating with Confidence
LinkedInJul, 2021- Oct, 2024 -
Critical Thinking and Problem Solving
LinkedInJul, 2021- Oct, 2024 -
Guy Kawasaki on Entrepreneurship
LinkedInJul, 2021- Oct, 2024 -
One-Minute Habits for Success
LinkedInJul, 2021- Oct, 2024 -
Conflict Resolution For Beginners
LinkedInJun, 2021- Oct, 2024 -
How to Set Goals When Everything Feels Like a Priority
LinkedInJun, 2021- Oct, 2024 -
Improving Your Conflict Competence
LinkedInJun, 2021- Oct, 2024 -
Powerful Prioritization with the 80/20 Rule
LinkedInJun, 2021- Oct, 2024 -
Strategic Thinking
LinkedInJun, 2021- Oct, 2024 -
Avoiding Burnout
LinkedInMay, 2021- Oct, 2024 -
Communicating about Culturally Sensitive Issues
LinkedInMay, 2021- Oct, 2024 -
Enhance Productivity in a Hybrid Work Environment
LinkedInMay, 2021- Oct, 2024 -
Enhancing Team Innovation
LinkedInMay, 2021- Oct, 2024 -
Beating Procrastination
LinkedInApr, 2021- Oct, 2024 -
Business Writing Principles
LinkedInApr, 2021- Oct, 2024 -
Leading Productive Meetings
LinkedInApr, 2021- Oct, 2024 -
Note-Taking for Business Professionals
LinkedInApr, 2021- Oct, 2024 -
Project Management: Solving Common Project Problems
LinkedInApr, 2021- Oct, 2024 -
Effective Listening
LinkedInMar, 2021- Oct, 2024 -
Enhancing Your Productivity
LinkedInMar, 2021- Oct, 2024 -
How to Ask Productive Questions
LinkedInMar, 2021- Oct, 2024 -
Staying Organized While Working Remotely or On-Site
LinkedInMar, 2021- Oct, 2024 -
Time Management Fundamentals
LinkedInMar, 2021- Oct, 2024 -
Agile at Work: Reporting with Agile Charts and Boards
LinkedInFeb, 2021- Oct, 2024 -
Communication Foundations
LinkedInFeb, 2021- Oct, 2024 -
Project Management Simplified
LinkedInFeb, 2021- Oct, 2024 -
Teamwork Foundations
LinkedInFeb, 2021- Oct, 2024 -
Adding Value through Diversity
LinkedInJan, 2021- Oct, 2024 -
Communicating Across Cultures
LinkedInJan, 2021- Oct, 2024 -
Cybersecurity Awareness: Building Your Cybersecurity Vocabulary
LinkedInOct, 2020- Oct, 2024 -
Cybersecurity with Cloud Computing
LinkedInOct, 2020- Oct, 2024 -
The Six Morning Habits of High Performers
LinkedInOct, 2020- Oct, 2024 -
Artificial Intelligence for Project Managers
LinkedInDec, 2019- Oct, 2024 -
The Top 10 Project Management Mistakes—and How to Avoid Them
LinkedInDec, 2019- Oct, 2024 -
Critical Thinking
LinkedInAug, 2018- Oct, 2024
Experience
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Entech US
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Project Manager
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Jan 2023 - Present
-Lead, manage and hold accountable all team members assigned to IT projects -Leverage technical, business, and financial acumen to communicate effectively with client executives and their respective teams. -Coordinate with cross-functional team members and managers to ensure completion of project objectives. -Adhere to HIPAA and information security policies -Facilitate handoff from sales and partner success teams to project team -Organize and facilitate project kick-off calls -Build project plan, communication plan and schedules for all approved projects -Serve as a liaison between business and technical aspects of projects, including assisting both inside and outside sales on scoping and planning -Manage the daily schedule of all assigned project resources -Monitor all project constraints on all individual projects and manage changes appropriately -Fulfill communication plan obligations -Maintain communication records of issues/problems and remedial actions taken -Provide project status reports up and down the communication chain -Perform post project QA and obtain stakeholder signoff -Facilitate lesson learned meetings after all projects -Build templates and leverage automation for efficient project delivery
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Insite Managed Solutions
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United States
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Business Consulting and Services
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1 - 100 Employee
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Consultant II
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Jan 2022 - Jan 2023
- Responsible for solving Clients’ complex challenges and leading them through critical transformations to ensure they win and succeed. - Solve complex operational problems by completing a variety of data analytics, mapping processes, finding the root cause(s), comparing benchmarks, creating analytical models, selecting solutions, and assisting with implementation through a variety of services. - Dig in and analyze data and processes using critical thinking to recommend improvements for the Client and define a clear path for improvement with return-on-investment calculations.
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Ultradent Products, Inc.
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United States
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Medical Equipment Manufacturing
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700 & Above Employee
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Project Manager
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Jan 2018 - Jan 2022
- Manage the completion of work packages that are incredibly ambiguous. This involves establishing clear roles and responsibilities within the team, supporting them from executing deliverables, through to the end of the projects' completion - Develop and monitor project plans, resolve any issues that may arise during the project life cycle, and interpret situations/issues into compliant paths with regards to FDA, ISO, and UPI standards. - Execution of project meetings, ensuring project deliverables are well understood, and actions are agreed upon, communicated, and followed up. - Provide updates to project stakeholders, monitoring components of activity to ensure project deliverables are met within scope, resource, time, cost, and quality. - Negotiate with Business Unit and Brand Marketing teams over implementation formats including timings, phase out and use up strategies, as well as agree upon achievable implementation plans.
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Sykes Enterprises
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United States
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Information Services
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100 - 200 Employee
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Workforce Analyst
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Feb 2016 - Jan 2018
*Formally Frontier communications - Real time monitoring of Aspect - Ensuring consultants are adhering to their schedules, and customers are receiving the best attention and focus - Manage grade of service targets - Answer the phone line and emails to capture and respond to requests for schedule adjustments and time off including PTO, sick time, etc - Direct interactions by phone and face-to face with consultants - Assist with questions relating to schedules and work segments - Ongoing adjustments of schedules to meet grade of service, training, policy notification, meetings and coaching opportunities - Manage skill assignments for Consultants - Maintain system access and profiles - Manage and maintain shift trades, vacation requests, and refresher training processes - Train groups consisting of 20+ people - Instruct in the importance of, and use of tools, for scheduling requirements, PTO requests and exception management - Provide actionable recommendations to improve call center performance - Create Standard Operating Procedures
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Dialog Direct
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United States
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Outsourcing/Offshoring
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700 & Above Employee
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Workforce Analyst
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Oct 2014 - Feb 2016
- Improve business processes and the delivery of organizational goals for all stakeholders - Maintain scheduling software (IEX) with real time updates and adjustments to agent schedules - Maintain efficient use of operator resources to meet short term call volume demands - Monitor schedule adherence and call time threshold guidelines by line of business - Provide frequent reporting compilation per line of business - Manage and maintain shift trades, vacation requests, and refresher training processes - Conduct regular business reviews with key stakeholders - Provide actionable recommendations to improve call center performance
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AC Moore
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United States
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Retail Art Supplies
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1 - 100 Employee
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Merchandise Manager
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Oct 2013 - Oct 2014
- Successfully planned and executed substantial merchandise initiatives and relays, including new department roll-outs, planograms. - Coached and counseled employees on performance issues in partnership with the store manager. - Shrink Reduction/Loss Control, Budgeting & Cost Controls - Respond to customer comments and resolve when necessary - Cash handling and safe checks - Successfully planned and executed substantial merchandise initiatives and relays, including new department roll-outs, planograms. - Coached and counseled employees on performance issues in partnership with the store manager. - Shrink Reduction/Loss Control, Budgeting & Cost Controls - Respond to customer comments and resolve when necessary - Cash handling and safe checks
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IM Flash Technologies
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Lehi, Utah
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Manufacturing Technician
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Jan 2007 - May 2009
- Identify and implement new techniques to work more efficiently - Repair tools and machines e.g. AMATS and Novellus - Operate specialized machinery - Draft daily status reports from IMFT reports - Identify and implement new techniques to work more efficiently - Repair tools and machines e.g. AMATS and Novellus - Operate specialized machinery - Draft daily status reports from IMFT reports
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Perfumania
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United States
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Retail
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300 - 400 Employee
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Store Manager
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Jan 2005 - Jun 2006
- Manage and maintain shift trades, vacation requests, and refresher training processes, and monthly goal metrics. - Motivate staff to achieve sales goals and increase productivity - Re-organize appearance of store for an innovative and creative fresh new look - Cash handling, Bank Deposits - Top notch customer services - Manage and maintain shift trades, vacation requests, and refresher training processes, and monthly goal metrics. - Motivate staff to achieve sales goals and increase productivity - Re-organize appearance of store for an innovative and creative fresh new look - Cash handling, Bank Deposits - Top notch customer services
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Ramada Inn
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Hospitality
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300 - 400 Employee
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Night Auditor
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Jan 2003 - Dec 2005
- Identify local competition, and implement strategies to offer better rates - Maintained financial controls and compliance and night audit bank control. - Implement procedures for improvement when required - Managing work schedules for employees to ensure adequate staffing - Patrolled hotel to ensure safety and security of associates, guests and hotel property. - Identify local competition, and implement strategies to offer better rates - Maintained financial controls and compliance and night audit bank control. - Implement procedures for improvement when required - Managing work schedules for employees to ensure adequate staffing - Patrolled hotel to ensure safety and security of associates, guests and hotel property.
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Community
