Katerina Konstantinou
Operations Manager at Grant McGregor Ltd- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
Greek Native or bilingual proficiency
-
English -
Topline Score
Bio
Gaye Cleary
I worked with Katerina in Grant McGregor, developing our cyber security processes and consulting on the IASME governance standard. Katerina is immensely practical and efficient in implementing policies, procedures and processes. She works with both technical and non-technical staff to understand their workflows, then streamlining and maturing their processes. Katerina was also a key member in problem investigation and resolution, working across various teams to ensure requirements were met and effective solutions identified. She was also fun to work with and contributed considerably to the collegiality of the company. Katerina would be a great addition to any team.
Lambros Kostaras
Katerina is a very talented person and a great collaborator. Excellent electrical engineering and integration capabilities makes her ideal partner. I would also point out that Katerina is very much customer focused and goes beyond the extra mile so she can identify the best solution. She is always working in a positive spirit even under pressure. I would trust her the design and implementation of complex electrical, telecom and IT projects.
Gaye Cleary
I worked with Katerina in Grant McGregor, developing our cyber security processes and consulting on the IASME governance standard. Katerina is immensely practical and efficient in implementing policies, procedures and processes. She works with both technical and non-technical staff to understand their workflows, then streamlining and maturing their processes. Katerina was also a key member in problem investigation and resolution, working across various teams to ensure requirements were met and effective solutions identified. She was also fun to work with and contributed considerably to the collegiality of the company. Katerina would be a great addition to any team.
Lambros Kostaras
Katerina is a very talented person and a great collaborator. Excellent electrical engineering and integration capabilities makes her ideal partner. I would also point out that Katerina is very much customer focused and goes beyond the extra mile so she can identify the best solution. She is always working in a positive spirit even under pressure. I would trust her the design and implementation of complex electrical, telecom and IT projects.
Gaye Cleary
I worked with Katerina in Grant McGregor, developing our cyber security processes and consulting on the IASME governance standard. Katerina is immensely practical and efficient in implementing policies, procedures and processes. She works with both technical and non-technical staff to understand their workflows, then streamlining and maturing their processes. Katerina was also a key member in problem investigation and resolution, working across various teams to ensure requirements were met and effective solutions identified. She was also fun to work with and contributed considerably to the collegiality of the company. Katerina would be a great addition to any team.
Lambros Kostaras
Katerina is a very talented person and a great collaborator. Excellent electrical engineering and integration capabilities makes her ideal partner. I would also point out that Katerina is very much customer focused and goes beyond the extra mile so she can identify the best solution. She is always working in a positive spirit even under pressure. I would trust her the design and implementation of complex electrical, telecom and IT projects.
Gaye Cleary
I worked with Katerina in Grant McGregor, developing our cyber security processes and consulting on the IASME governance standard. Katerina is immensely practical and efficient in implementing policies, procedures and processes. She works with both technical and non-technical staff to understand their workflows, then streamlining and maturing their processes. Katerina was also a key member in problem investigation and resolution, working across various teams to ensure requirements were met and effective solutions identified. She was also fun to work with and contributed considerably to the collegiality of the company. Katerina would be a great addition to any team.
Lambros Kostaras
Katerina is a very talented person and a great collaborator. Excellent electrical engineering and integration capabilities makes her ideal partner. I would also point out that Katerina is very much customer focused and goes beyond the extra mile so she can identify the best solution. She is always working in a positive spirit even under pressure. I would trust her the design and implementation of complex electrical, telecom and IT projects.
Credentials
-
HR Management Level 2 & 3 Course
Olex CareersJan, 2021- Nov, 2024 -
LRQA Internal Quality Auditor Training Course
Lloyd's Register Quality AssuranceOct, 2003- Nov, 2024
Experience
-
Grant McGregor Ltd
-
United Kingdom
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Operations Manager
-
Jan 2021 - Present
Essential Duties and Responsibilities:• Improve operational management systems, processes, and best practices (Continual Service Improvement).• Employee relations and human resource management – target 90% eSAT and 80 eNPS• Identity areas that will allow service delivery to be improved and drive the implementation of any improvements.• Coordinate activities to ensure all operations are carried on in an appropriate, cost-effective way.• Communicate changes to relevant parties.• Help the organization’s processes remain compliant with QMS.• Support HR functions and complete day to day tasks.• Monitor Managers’ HR functions (incl. 121s, quarterly/yearly reviews, success measures, absence days and training planning & records).• Support all functions of the business to work together.• Support Managers to energise and develop teams.• Perform quality controls and audits.• Assisting with risk mitigation strategies across the business.• Any other duties as required by the line manager or other Director(s) commensurate with the post.Additional Duties and Responsibilities:• Continually seek opportunities to increase quality of customer service and deepen customer relationships.• Support Managers to ensure staff are working happy and operating efficiently.• Assist Managers to formulate strategic and operational objectives.• Help ensuring that health and safety regulations are followed.• Support the Directors’ vision.
-
-
Business Change Executive
-
Oct 2018 - Jan 2021
• Identification of the core processes that make up the business model• Creation of core process documentation with steps, checklists and workflows diagrams to aid consistency, quality control and repeatable results.• Assist the creation of documents for the services and products of the business.• Standardization of existing processes and documentation.• Revision of information and trends to ensure that the output of the core processes achieve the desired results.• Identification of any positive or negative impact of the core processes to enable adjustment.• Creation of reports to provide analysis of the impact of the core processes.• Problem investigation and resolution as required.
-
-
-
Diode Electronics
-
Greece
-
Telecommunications
-
Engineering Operations Manager / Project Manager
-
Jan 2012 - May 2018
Main Responsibilities:¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯Plan by prioritizing customer, team and organizational requirements. Maintain continuous lines of communication between the engineering team and the internal and external stakeholders. Manage the company’s ISO9001 QMS by establishing and improving procedures. Change initiation and control. Set and review KPIs and SLAs according to QMS. Performance management and people development. Overseeing training & coaching. Review staff’s status, metrics, possible issues/needs and proceed with actions. Serve as part of the escalation path for operational issues in finance and resourcing.Projects (among others):¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯- Silcio SA Plant | Voice & Data Network, Fire & Security Alarm Systems, CCTV.- Piritium SA Plant | Voice & Data Network, Fire & Security Alarm Systems, CCTV.- Microsoft Hellas | Voice & Data Network.- >40 Photovoltaic Parks | 3G Communications, Fire & Security Alarm Systems, CCTV.
-
-
Network Design & Technical Supervisor
-
Dec 2003 - Jan 2012
Main Responsibilities:¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯● Design & Implementation of Voice and Data Networks● Design & Implementation of Fiber Optic Networks● Design & Implementation of Broadband Networks● Design & Implementation of Fire Alarm Systems● Design & Implementation of Security and CCTV SystemsProjects (among others):¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯- Hellenic Lloyd's Register | Voice & Data Network, Fire Alarm System- Grande Bretagne Hotel | Voice & Data Network full renovation.- Astir Palace Resort | Voice & Data LAN and Campus Network full renovation.- Τhriassio Hospital | Voice & Data Network.- Office Building Kapodistriou, Marousi | Voice & Data Network, Fire & Security Alarm Systems, CCTV.- Office Building Othonos, Syntagma sq | Voice & Data Network, Fire & Security Alarm Systems, CCTV.- Grace Hotel Mykonos | Voice & Data Network, Fire Alarm System, CCTV.
-
-
-
AiKons
-
Computer Networking Products
-
1 - 100 Employee
-
Founder
-
Nov 2014 - Apr 2018
Side project that specialises in designing and installing commercial Wi-Fi hotspots using Mikrotik equipment.● Design & Implementation of Technical projects● Planning and Strategy● Marketing and Sales● Customer Service Side project that specialises in designing and installing commercial Wi-Fi hotspots using Mikrotik equipment.● Design & Implementation of Technical projects● Planning and Strategy● Marketing and Sales● Customer Service
-
-
Education
-
2004 - 2005
Oxford Brookes University
Master's Degree, Telecommunications Electronics -
1999 - 2003
Technologiko Ekpaideutiko Idrima, Lamias
Bachelor's Degree, Electrical Engineer
Community
