Experience

Technical Innovation, A Diversified. Company

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Audio Visual Service Technican

  • Dec 2011 - Present

  Provid both in-field and in-house services for various complex and mission critical Audio Visual Presentation & Video Conferencing systems. Repair and maintain Technologies including: Digital signage, VTC codecs, Projection, direct view and video wall displays. Crestron and AMX control systems, Audio DSP’s, Smart board, voice lift systems, RF distribution systems. Provid both in-field and in-house services for various complex and mission critical Audio Visual Presentation & Video Conferencing systems. Repair and maintain Technologies including: Digital signage, VTC codecs, Projection, direct view and video wall displays. Crestron and AMX control systems, Audio DSP’s, Smart board, voice lift systems, RF distribution systems.



THE ANALOG STORE

• Service Technician

  • Dec 2010 - Dec 2011

  Repair, restore, and service analog and vintage high-end audio equipment. Conduct complex analysis on audio amplifiers and pre-amplifiers; produce performance reports detailing measurements of repaired equipment. Collaborate with manufacturers and designers to isolate faults, procure required parts, and ensure timely repairs. Selected Achievements: ** Led implementation of computer-based measurement system centered on VisualAnalyzer 2011 software. ** Successfully… Show more Repair, restore, and service analog and vintage high-end audio equipment. Conduct complex analysis on audio amplifiers and pre-amplifiers; produce performance reports detailing measurements of repaired equipment. Collaborate with manufacturers and designers to isolate faults, procure required parts, and ensure timely repairs. Selected Achievements: ** Led implementation of computer-based measurement system centered on VisualAnalyzer 2011 software. ** Successfully serviced both new and vintage amplifier, pre-amplifier, compact disk, turntable, and cassette / reel-to-reel tape audio equipment. Show less Repair, restore, and service analog and vintage high-end audio equipment. Conduct complex analysis on audio amplifiers and pre-amplifiers; produce performance reports detailing measurements of repaired equipment. Collaborate with manufacturers and designers to isolate faults, procure required parts, and ensure timely repairs. Selected Achievements: ** Led implementation of computer-based measurement system centered on VisualAnalyzer 2011 software. ** Successfully… Show more Repair, restore, and service analog and vintage high-end audio equipment. Conduct complex analysis on audio amplifiers and pre-amplifiers; produce performance reports detailing measurements of repaired equipment. Collaborate with manufacturers and designers to isolate faults, procure required parts, and ensure timely repairs. Selected Achievements: ** Led implementation of computer-based measurement system centered on VisualAnalyzer 2011 software. ** Successfully serviced both new and vintage amplifier, pre-amplifier, compact disk, turntable, and cassette / reel-to-reel tape audio equipment. Show less



Audio Advice

• United States
• Consumer Electronics
• 1 - 100 Employee

• Field Service Technician / Calibrator

  • Jul 2000 - Jan 2011

  Provided both in-field and in-house services for various specialized audio, video, and home automation systems; calibrated audio video equipment, ensuring optimal performance. Communicated with clients in order to determine technical issues; troubleshot and repaired hardware / software problems. Managed all facets of onsite repairs, including installations, fault isolations, testing, adjustments, and alignments on most major brands of project systems. Maintained conformance with… Show more Provided both in-field and in-house services for various specialized audio, video, and home automation systems; calibrated audio video equipment, ensuring optimal performance. Communicated with clients in order to determine technical issues; troubleshot and repaired hardware / software problems. Managed all facets of onsite repairs, including installations, fault isolations, testing, adjustments, and alignments on most major brands of project systems. Maintained conformance with ISF standards. Trained field personnel and clients regarding equipment operations. Selected Achievements: ** Conceptualized, developed, and implemented the field service department; formulated operational strategy, established programs, and developed standard procedures focused on delivering quality services. ** Introduced an annual projector maintenance program that was well received by clientele, thereby generating significant profits. ** Effectively relayed technical information in a clear manner; achieved a positive track record of providing excellent customer service.

• Audio / Video Service Technician

  • Jul 2000 - Sep 2001

  Oversaw operations of in-house service department; repaired sophisticated, high-end electronic equipment at the board and component level. Interfaced extensively with clients and vendors; provided telephone support to clients, ensuring timely resolution of technical malfunctions. Collaborated with diverse personnel to isolate hardware / software and compatibility issues; troubleshot and tested products / parts in order to identify defects and problem areas. Tuned and adjusted… Show more Oversaw operations of in-house service department; repaired sophisticated, high-end electronic equipment at the board and component level. Interfaced extensively with clients and vendors; provided telephone support to clients, ensuring timely resolution of technical malfunctions. Collaborated with diverse personnel to isolate hardware / software and compatibility issues; troubleshot and tested products / parts in order to identify defects and problem areas. Tuned and adjusted equipment in accordance with specifications; obtained optimum visual and auditory performance. Researched and procured audio / video equipment parts. Selected Achievements: ** Optimized field service operations by establishing service policies that increased sales and customer satisfaction. ** Implemented customized solutions to unique problems, which facilitated customer loyalty and ongoing business. ** Drove productivity by indirectly training sales and installation personnel on appropriate connection setup, video projection equipment operations, and home automation.



CONSOLIDATED ELECTRONICS INTERNATIONAL

• Service Technician

  • Mar 1996 - Jul 2000

  Repaired consumer and industrial audio video and computer equipment at the component level. Communicated with colleagues to discuss, troubleshoot, and resolve technical issues. Conducted pre-repair estimates. Selected Achievement: ** Recognized as a valuable resource; frequently selected to resolve tuff dog repairs that other service personnel were unable to solve effectively. Repaired consumer and industrial audio video and computer equipment at the component level. Communicated with colleagues to discuss, troubleshoot, and resolve technical issues. Conducted pre-repair estimates. Selected Achievement: ** Recognized as a valuable resource; frequently selected to resolve tuff dog repairs that other service personnel were unable to solve effectively.