Experience

Lattice

• United States
• Software Development
• 400 - 500 Employee

• Sales Manager - Strategic Account Executives

  • Aug 2022 - Apr 2023

  San Francisco, California, United States Supporting an incredible team of Strategic Account Executives!

• Sales Manager - Commercial Account Executives

  • Jul 2021 - Aug 2022

  San Francisco, California, United States



Peregrine

• United States
• Software Development
• 1 - 100 Employee

• Director of Sales

  • May 2020 - Oct 2020

  San Francisco Bay Area



Dialogue from Perceptyx (formerly Waggl)

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Director of Sales

  • Aug 2019 - May 2020

  Sausalito, California

• Head of Account Management and Partnerships

  • Jan 2016 - Aug 2019

  Sausalito, CA Waggl is an employee feedback platform that helps organizations source authentic feedback in a faster and more engaging way than a survey. Waggl lives at the intersection of two organizational realities: companies want a connected and engaged workforce and employees want to know that their opinions count. Think "Scale/speed of a Survey, with the alignment and engagement of a Focus Group."



Nixle, an Everbridge Solution

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Account Manager

  • Dec 2014 - Jan 2016

  San Francisco Bay Area Everbridge acquired Nixle in December 2014. I am responsible for client relationships and renewals for 225 paying accounts representing 69% of annual renewal revenue. In addition to my focus on customer retention and identifying growth opportunities, I perform regular account reviews to ensure customer engagement with our product.

• Head of Account Management & Customer Success

  • Oct 2013 - Dec 2014

  San Francisco I established the on-boarding, customer success/training and account management processes for paying customers. I worked closely with customers from the moment the sale closed through annual renewals both in responding to immediate support cases and anticipating future needs. This role worked closely with the Support team and worked with the product and engineering teams to implement product improvements based upon customer feedback. Additionally, I assisted in the administration of… Show more I established the on-boarding, customer success/training and account management processes for paying customers. I worked closely with customers from the moment the sale closed through annual renewals both in responding to immediate support cases and anticipating future needs. This role worked closely with the Support team and worked with the product and engineering teams to implement product improvements based upon customer feedback. Additionally, I assisted in the administration of Salesforce and Zendesk with integration to the SQL Database The processes developed during this time greatly decreased implementation time, increased customer satisfaction and increased customer engagement. With the acquisition by Everbridge, my role became more focused on Account Management (retention and growth) limiting the operations and support aspects of my previous position



Grove Collaborative

• United States
• Manufacturing
• 200 - 300 Employee

• Head of Business Operations and Customer Experience

  • Oct 2012 - Oct 2013

  San Francisco Bay Area Head of Business Operations and Customer Experience Grove Collaborative launched in 2012 to create the most convenient platform in the world for a set of household products with unique purchasing patterns. We started Grove to change that dynamic by using ecommerce to change a category that is both inconvenient and has a massive environmental footprint: household consumables. Our goal is to create a solution so convenient (and economical), that people – regardless of their level of… Show more Head of Business Operations and Customer Experience Grove Collaborative launched in 2012 to create the most convenient platform in the world for a set of household products with unique purchasing patterns. We started Grove to change that dynamic by using ecommerce to change a category that is both inconvenient and has a massive environmental footprint: household consumables. Our goal is to create a solution so convenient (and economical), that people – regardless of their level of environmental passion – will want to use it. Can we be more convenient than the “paper towel aisle” or stockpiling hundreds of rolls of toilet paper? I sure hope so … Show less



Parkside Financial Bank & Trust

• United States
• Financial Services
• 100 - 200 Employee

• Commercial Banking Officer

  • Oct 2008 - Nov 2012

  Greater St. Louis Area Parkside is a locally owned and operated bank, focused on the small business owner and his/her family. Our goal is to bank all sides of the relationship by providing debt to business, providing treasury management services to both business and family, and creating wealth management solutions with business owners or other wealth individuals.