Executive Assistant & People Ops Coordinator

• Mar 2023 - Present

Executive Assistant

• Oct 2022 - Apr 2023

Program Manager Assistant/Travel Staff

• Apr 2019 - Oct 2022

• Assist Program Manager as travel staff • Support on-the-ground logistics and manage communications with food/beverage/banquet staff, air and ground travel coordination for attendees and MPW staff • Responsible for the registration desk and hospitality desk • Utilize event specific marketing material and gifts • Responsible for all correspondence with attendees during conference/meeting, answering any questions, handling any complaints and concerns to ensure any issues are resolved to high satisfaction, always exceeding client and attendee expectations • Compile expense reports • Track ground transportation, rooming list and banquet event orders for the meeting to ensure financials and invoices are accurate and up-to-date Show less

Patient/Family Service Specialist

• Apr 2019 - Dec 2021

• Provides administrative support and high-level customer service support to patients, families, internal team members, providers and referring practices • Provides admission, registration, scheduling (surgery and/or clinic), check in/check out and/or customer service support for providers, patients and families • Collecting copays; performing telephone triage duties; copying, scanning and/or filing various documents; and supporting insurance management functions • Provides non-clinical support of the telephone screening/triage functions • Subject matter expert, training of new hires in inpatient units, outpatient units, and the Emergency Department • Provides patient support services which may include scheduling, registration, patient reception, patient check in/out and follow-up visit support • Performs data entry functions, including entering patient demographic information and patient updates in a medical records system • Conducts patient and family rounding to ensure patient’s/family’s comfort level • Provides a high level of customer service support and assistance to patients, families, physicians and other internal/external customers • Utilized industry specific software, EPIC Show less

Customer Service Representative

• 2016 - Apr 2018

• Contribute to the client’s overall brand awareness target by achieving productivity standards through tracking target analytics • Ability to work efficiently in a fast paced and team-oriented environment while keeping a high level of professionalism • Brand ambassador for CINCO clients • Responsible for promotion of company's products, messaging, and image • Understand every aspect of client's vision statement, mission, functions, and products & services • Run brand activations, engaging and encouraging interactions with the public to increase brand awareness and promote future sales Show less

Model

• Aug 2015 - Apr 2018

• Photoshoot, showroom, runway work • Brand ambassador • Photoshoot, showroom, runway work • Brand ambassador

Communications Intern

• Feb 2015 - Apr 2015

• Create media lists • Monitor media • Conduct account specific research • Create and schedule social media updates • Write content for company and client websites/blogs • Assist with telephone interviews • Media pitching • Content marketing • Reporting on insight and analytics • Monthly enewsletter creation • Inputting information and publishing content on websites/blogs • Create media lists • Monitor media • Conduct account specific research • Create and schedule social media updates • Write content for company and client websites/blogs • Assist with telephone interviews • Media pitching • Content marketing • Reporting on insight and analytics • Monthly enewsletter creation • Inputting information and publishing content on websites/blogs

Office Assistant

• 2008 - Feb 2015

• Responsible for marketing material creation used in advertisement flyers and promotions • Website design and maintenance • Managed set up of pop-up retail locations across Eastern Ontario, acted as the face of the company to prospective customers • Responsible for administrative tasks; invoice matching, sort mail, answer the phone, send memos and emails, make copies, greet customers, plan and make travel arrangements , and assisting executives with their daily business operations • Utilized industry specific software and Microsoft Office Suite Show less

Instructor

• Jul 2014 - 2015

• Customer Service and satisfaction • Promote positive learning space • Advertising • Time management skills • Entrepreneurial skill development • Creation, organization and implementation of program schedule • Financial management • Leadership and teaching experience • Customer Service and satisfaction • Promote positive learning space • Advertising • Time management skills • Entrepreneurial skill development • Creation, organization and implementation of program schedule • Financial management • Leadership and teaching experience

Styling Assistant

• 2011 - 2013

• Assistant to Erica Wark, Fashion Expert and TV Personality • Interned under Erica at Erica On Fashion from August 2011 – July 2012 • Regulate social media channels (Twitter, Facebook, Instagram, YouTube, Look book, and Blog) • Promotion and advertising responsibility • Store pulls for TV segments, photo shoots, events, fashion shows etc. • Assist in communication with clients, fashion designers, pr agencies etc. • Assist behind the scenes for TV segments, fashion shows, photo shoots etc. • Reputation management • Event planning experience (Annual 'Revive Your Style' event hosted by Erica and Erica On Fashion team) • Customer service and satisfaction monitoring • Blog responsibiity (online traffic viewership, promotion, post writing) Show less

Swimming Instructor

• 2009 - 2013

• Enhanced organizational and time management skills • Entrepreneurial skill development • Ability to manage small business effectively • Schedule design and program implementation • Financial management • Leadership and teaching experience • Advertising and promotions • Positive social interaction with a vast array of personalities and situations • Ensure safe environment for students • Customer service and satisfaction • Enhanced organizational and time management skills • Entrepreneurial skill development • Ability to manage small business effectively • Schedule design and program implementation • Financial management • Leadership and teaching experience • Advertising and promotions • Positive social interaction with a vast array of personalities and situations • Ensure safe environment for students • Customer service and satisfaction

Lifeguard and Swimming Instructor

• Sep 2010 - Aug 2011

• Responsible for being alert and aware of people in and around water source (pool and beach locations) • Responsible for safety of swimmers and others in and around pool or beach area • Maintenance (responsible for washroom and change room cleaning) • Lesson planning and time management • Leadership role • Multi tasking experience • Customer service • Event supervision (birthday parties and social events held at pool location) • Responsible for being alert and aware of people in and around water source (pool and beach locations) • Responsible for safety of swimmers and others in and around pool or beach area • Maintenance (responsible for washroom and change room cleaning) • Lesson planning and time management • Leadership role • Multi tasking experience • Customer service • Event supervision (birthday parties and social events held at pool location)

Downhill Ski Instructor

• 2008 - 2011

• Lesson planning and program design • Time management • Group management • Customer service • Responsible for safety of students • Leadership role • Ambassador to Calabogie Peaks, Renfrew County and the Ottawa Valley • Lesson planning and program design • Time management • Group management • Customer service • Responsible for safety of students • Leadership role • Ambassador to Calabogie Peaks, Renfrew County and the Ottawa Valley