Jonathan Chaplowe
Director of Human Resources | Pre-Opening and Task Force Specialist at Pyramid Global Hospitality- Claim this Profile
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Bio
Doug Patrick
I have known Jonathan for over 15 years in my capacity as the human resources leader for Hyatt. He has the ability to forge strong and trusting relationships with his supervisor, peers and those that report in to him. He is capable of aligning the HR function to support the business needs and help the organization to achieve superior business results. Jonathan is a strong leader who has high integrity, technical knowledge and empathy towards others. He is capable of leading multi-site responsibilities if that opportunity presented itself.
Jack Murray
For the past two years I have had the pleasure of working with a true Human Resource professional in Jonathan Chaplowe. He has been an instrument of positive change in a very fast moving environment and company culture and positioned the People and Culture functions in our hotel toward great success. Jonathan has established policy, culture, engagement, training, all with compassion in a way that will allow our company to flourish from the inside out. His ability to work with all employees to foster an environment of growth and understanding of the importance each role plays in the overall success of the organization is a critical part of our future success. Jonathan is not just one of those people you’ll miss but the type of leader every organization needs
Kristin Assad
Jonathan has made such a huge impact on the Joule and the Lumen Hotels. Jonathan’s passion for people is evident in all that he does. Not only does he truly understand the importance of structure and HR compliance but he has been crucial to our culture. He has successfully worked to create and maintain a culture that is driven by taking care of our people. He is extremely focused on employee growth and development; he is considered a mentor by many. Many of the initiatives he has put into place have helped in reducing turnover and truly providing an atmosphere that is focused on people. We have seen a tremendous growth in our Ambassador Engagement scores since he started with us. Just a couple of noteworthy areas include overall satisfaction, feeling valued and a part of the organization and its future as well as overall communication property wide. It has been great to see the change he has made and all of this has been done during a time of major transition and growth company wide. I respect Jonathan very much. I appreciate that regardless of what is going on, he will always take the time to provide guidance and sound direction. He has spent a lot of time with me and has helped me in many ways. I will forever be grateful for our many chats and the growth I’ve experienced by taking his advice. I have truly enjoyed working with Jonathan and can’t imagine the Joule without him. Any company would be lucky to have him and know our paths will absolutely cross again in the future.
Doug Patrick
I have known Jonathan for over 15 years in my capacity as the human resources leader for Hyatt. He has the ability to forge strong and trusting relationships with his supervisor, peers and those that report in to him. He is capable of aligning the HR function to support the business needs and help the organization to achieve superior business results. Jonathan is a strong leader who has high integrity, technical knowledge and empathy towards others. He is capable of leading multi-site responsibilities if that opportunity presented itself.
Jack Murray
For the past two years I have had the pleasure of working with a true Human Resource professional in Jonathan Chaplowe. He has been an instrument of positive change in a very fast moving environment and company culture and positioned the People and Culture functions in our hotel toward great success. Jonathan has established policy, culture, engagement, training, all with compassion in a way that will allow our company to flourish from the inside out. His ability to work with all employees to foster an environment of growth and understanding of the importance each role plays in the overall success of the organization is a critical part of our future success. Jonathan is not just one of those people you’ll miss but the type of leader every organization needs
Kristin Assad
Jonathan has made such a huge impact on the Joule and the Lumen Hotels. Jonathan’s passion for people is evident in all that he does. Not only does he truly understand the importance of structure and HR compliance but he has been crucial to our culture. He has successfully worked to create and maintain a culture that is driven by taking care of our people. He is extremely focused on employee growth and development; he is considered a mentor by many. Many of the initiatives he has put into place have helped in reducing turnover and truly providing an atmosphere that is focused on people. We have seen a tremendous growth in our Ambassador Engagement scores since he started with us. Just a couple of noteworthy areas include overall satisfaction, feeling valued and a part of the organization and its future as well as overall communication property wide. It has been great to see the change he has made and all of this has been done during a time of major transition and growth company wide. I respect Jonathan very much. I appreciate that regardless of what is going on, he will always take the time to provide guidance and sound direction. He has spent a lot of time with me and has helped me in many ways. I will forever be grateful for our many chats and the growth I’ve experienced by taking his advice. I have truly enjoyed working with Jonathan and can’t imagine the Joule without him. Any company would be lucky to have him and know our paths will absolutely cross again in the future.
Doug Patrick
I have known Jonathan for over 15 years in my capacity as the human resources leader for Hyatt. He has the ability to forge strong and trusting relationships with his supervisor, peers and those that report in to him. He is capable of aligning the HR function to support the business needs and help the organization to achieve superior business results. Jonathan is a strong leader who has high integrity, technical knowledge and empathy towards others. He is capable of leading multi-site responsibilities if that opportunity presented itself.
Jack Murray
For the past two years I have had the pleasure of working with a true Human Resource professional in Jonathan Chaplowe. He has been an instrument of positive change in a very fast moving environment and company culture and positioned the People and Culture functions in our hotel toward great success. Jonathan has established policy, culture, engagement, training, all with compassion in a way that will allow our company to flourish from the inside out. His ability to work with all employees to foster an environment of growth and understanding of the importance each role plays in the overall success of the organization is a critical part of our future success. Jonathan is not just one of those people you’ll miss but the type of leader every organization needs
Kristin Assad
Jonathan has made such a huge impact on the Joule and the Lumen Hotels. Jonathan’s passion for people is evident in all that he does. Not only does he truly understand the importance of structure and HR compliance but he has been crucial to our culture. He has successfully worked to create and maintain a culture that is driven by taking care of our people. He is extremely focused on employee growth and development; he is considered a mentor by many. Many of the initiatives he has put into place have helped in reducing turnover and truly providing an atmosphere that is focused on people. We have seen a tremendous growth in our Ambassador Engagement scores since he started with us. Just a couple of noteworthy areas include overall satisfaction, feeling valued and a part of the organization and its future as well as overall communication property wide. It has been great to see the change he has made and all of this has been done during a time of major transition and growth company wide. I respect Jonathan very much. I appreciate that regardless of what is going on, he will always take the time to provide guidance and sound direction. He has spent a lot of time with me and has helped me in many ways. I will forever be grateful for our many chats and the growth I’ve experienced by taking his advice. I have truly enjoyed working with Jonathan and can’t imagine the Joule without him. Any company would be lucky to have him and know our paths will absolutely cross again in the future.
Doug Patrick
I have known Jonathan for over 15 years in my capacity as the human resources leader for Hyatt. He has the ability to forge strong and trusting relationships with his supervisor, peers and those that report in to him. He is capable of aligning the HR function to support the business needs and help the organization to achieve superior business results. Jonathan is a strong leader who has high integrity, technical knowledge and empathy towards others. He is capable of leading multi-site responsibilities if that opportunity presented itself.
Jack Murray
For the past two years I have had the pleasure of working with a true Human Resource professional in Jonathan Chaplowe. He has been an instrument of positive change in a very fast moving environment and company culture and positioned the People and Culture functions in our hotel toward great success. Jonathan has established policy, culture, engagement, training, all with compassion in a way that will allow our company to flourish from the inside out. His ability to work with all employees to foster an environment of growth and understanding of the importance each role plays in the overall success of the organization is a critical part of our future success. Jonathan is not just one of those people you’ll miss but the type of leader every organization needs
Kristin Assad
Jonathan has made such a huge impact on the Joule and the Lumen Hotels. Jonathan’s passion for people is evident in all that he does. Not only does he truly understand the importance of structure and HR compliance but he has been crucial to our culture. He has successfully worked to create and maintain a culture that is driven by taking care of our people. He is extremely focused on employee growth and development; he is considered a mentor by many. Many of the initiatives he has put into place have helped in reducing turnover and truly providing an atmosphere that is focused on people. We have seen a tremendous growth in our Ambassador Engagement scores since he started with us. Just a couple of noteworthy areas include overall satisfaction, feeling valued and a part of the organization and its future as well as overall communication property wide. It has been great to see the change he has made and all of this has been done during a time of major transition and growth company wide. I respect Jonathan very much. I appreciate that regardless of what is going on, he will always take the time to provide guidance and sound direction. He has spent a lot of time with me and has helped me in many ways. I will forever be grateful for our many chats and the growth I’ve experienced by taking his advice. I have truly enjoyed working with Jonathan and can’t imagine the Joule without him. Any company would be lucky to have him and know our paths will absolutely cross again in the future.
Credentials
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Advanced Certificate In Strategic HR Management
Cornell University
Experience
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Pyramid Global Hospitality
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Hospitality
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700 & Above Employee
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Director of Human Resources | Pre-Opening and Task Force Specialist
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Apr 2018 - Present
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La Cantera Resort & Spa
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United States
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Hospitality
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100 - 200 Employee
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Director of People Services (H.R.)
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May 2023 - Present
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Banyan Cay Resort & Golf
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United States
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Hospitality
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1 - 100 Employee
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Human Resources Director
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Nov 2021 - May 2023
Pyramid Hospitality Group Pyramid Hospitality Group
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Texas A&M Hotel and Conference Center, Benchmark Hospitality
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College Station, TX
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Director of Human Resources
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2018 - Nov 2021
Within this job role, I led the opening team for the brand new-build hotel and conference center for Texas A&M University and Benchmark hospitality. I was assigned the task of planning and implementing Benchmark / Aggie culture in the organization to enhance productivity while establishing the strategic planning of development and succession planning for a challenging employee demographic for elevated service and product. Below listed are some of my achievements within this job… Show more Within this job role, I led the opening team for the brand new-build hotel and conference center for Texas A&M University and Benchmark hospitality. I was assigned the task of planning and implementing Benchmark / Aggie culture in the organization to enhance productivity while establishing the strategic planning of development and succession planning for a challenging employee demographic for elevated service and product. Below listed are some of my achievements within this job role: • Achieved status of number one ranked Hotel in College Station in U.S. News and World Report's Best Hotel Rankings as well as the only 4 Diamond hotel in College Station/Bryan Texas. • Awarded with AAA Best of Housekeeping award through the implementation of advanced business strategies and maximum customer satisfaction. • Initiated and executed the development of branding and on-boarding plans, resulting in the restaurant being recognized by Open Table as the Best in Central Texas for 18 categories. • Bestowed with certification from International Association of Conference Center and accomplished top 10 rating for Benchmark properties for achieving 99% rate of customer satisfaction. • Received recognition for being one of seven Stella Award finalists for best conference hotel; The youngest hotel to achieve this feat. • Won the Stella Gold Award for Best Conference Hotel in the Southwestern Region. Show less Within this job role, I led the opening team for the brand new-build hotel and conference center for Texas A&M University and Benchmark hospitality. I was assigned the task of planning and implementing Benchmark / Aggie culture in the organization to enhance productivity while establishing the strategic planning of development and succession planning for a challenging employee demographic for elevated service and product. Below listed are some of my achievements within this job… Show more Within this job role, I led the opening team for the brand new-build hotel and conference center for Texas A&M University and Benchmark hospitality. I was assigned the task of planning and implementing Benchmark / Aggie culture in the organization to enhance productivity while establishing the strategic planning of development and succession planning for a challenging employee demographic for elevated service and product. Below listed are some of my achievements within this job role: • Achieved status of number one ranked Hotel in College Station in U.S. News and World Report's Best Hotel Rankings as well as the only 4 Diamond hotel in College Station/Bryan Texas. • Awarded with AAA Best of Housekeeping award through the implementation of advanced business strategies and maximum customer satisfaction. • Initiated and executed the development of branding and on-boarding plans, resulting in the restaurant being recognized by Open Table as the Best in Central Texas for 18 categories. • Bestowed with certification from International Association of Conference Center and accomplished top 10 rating for Benchmark properties for achieving 99% rate of customer satisfaction. • Received recognition for being one of seven Stella Award finalists for best conference hotel; The youngest hotel to achieve this feat. • Won the Stella Gold Award for Best Conference Hotel in the Southwestern Region. Show less
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The Joule and Lumen Hotels
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Dallas, Texas, United States
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Regional Director of People and Culture
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2015 - 2018
As a Regional Director, I deployed restructuring of the clean-sheet reboot of the core Human Resource function to effectively manage employees and improve productivity. I was responsible for developing a culture of diversity and improved overall satisfaction by a significant amount. I was entrusted to collaborate with multiple departments to execute organizational development and increased employees from 320 to 550 individuals. Some of my achievements within this role… Show more As a Regional Director, I deployed restructuring of the clean-sheet reboot of the core Human Resource function to effectively manage employees and improve productivity. I was responsible for developing a culture of diversity and improved overall satisfaction by a significant amount. I was entrusted to collaborate with multiple departments to execute organizational development and increased employees from 320 to 550 individuals. Some of my achievements within this role were as follows: • Launched Total Benefits plan and implemented applicant flow system to review and monitor performance, while motivating individuals. • Saved $525k for the organization by reducing the employee turnover rate by 25%. • Reduced discharges by 17 individuals and increased the number of favorable outcomes by implementing accountability philosophy. Show less As a Regional Director, I deployed restructuring of the clean-sheet reboot of the core Human Resource function to effectively manage employees and improve productivity. I was responsible for developing a culture of diversity and improved overall satisfaction by a significant amount. I was entrusted to collaborate with multiple departments to execute organizational development and increased employees from 320 to 550 individuals. Some of my achievements within this role… Show more As a Regional Director, I deployed restructuring of the clean-sheet reboot of the core Human Resource function to effectively manage employees and improve productivity. I was responsible for developing a culture of diversity and improved overall satisfaction by a significant amount. I was entrusted to collaborate with multiple departments to execute organizational development and increased employees from 320 to 550 individuals. Some of my achievements within this role were as follows: • Launched Total Benefits plan and implemented applicant flow system to review and monitor performance, while motivating individuals. • Saved $525k for the organization by reducing the employee turnover rate by 25%. • Reduced discharges by 17 individuals and increased the number of favorable outcomes by implementing accountability philosophy. Show less
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Hyatt Regency DFW International Airport
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Real Estate
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Hyatt Regency DFW, DFW Airport
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2006 - 2015
As a Director of HR, I devised a strategic plan and blueprint to increase employee retention, while motivating individuals and promoting lean culture. Furthermore, I planned and instigated various community outreach projects such as Clean Trinity. Moreover, I also navigated the conversion of three different payrolls and HRIS systems and participated in multiple corporate conferences and task forces to develop the latest HR plans and strategies. Following are my key… Show more As a Director of HR, I devised a strategic plan and blueprint to increase employee retention, while motivating individuals and promoting lean culture. Furthermore, I planned and instigated various community outreach projects such as Clean Trinity. Moreover, I also navigated the conversion of three different payrolls and HRIS systems and participated in multiple corporate conferences and task forces to develop the latest HR plans and strategies. Following are my key accomplishments: • Bestowed with recognition in Top 100 Places to Work- Dallas Morning News 2015 through the development of strong organizational culture. • Achieved 93% engagement score and reduced yearly turnover by 10.3%, while focusing on reducing DART rate. • Received Community Grant Award and the Diversity Employer Recognition Award from Texas D.A.R.S for cultivating strong culture among community neighbors. Show less As a Director of HR, I devised a strategic plan and blueprint to increase employee retention, while motivating individuals and promoting lean culture. Furthermore, I planned and instigated various community outreach projects such as Clean Trinity. Moreover, I also navigated the conversion of three different payrolls and HRIS systems and participated in multiple corporate conferences and task forces to develop the latest HR plans and strategies. Following are my key… Show more As a Director of HR, I devised a strategic plan and blueprint to increase employee retention, while motivating individuals and promoting lean culture. Furthermore, I planned and instigated various community outreach projects such as Clean Trinity. Moreover, I also navigated the conversion of three different payrolls and HRIS systems and participated in multiple corporate conferences and task forces to develop the latest HR plans and strategies. Following are my key accomplishments: • Bestowed with recognition in Top 100 Places to Work- Dallas Morning News 2015 through the development of strong organizational culture. • Achieved 93% engagement score and reduced yearly turnover by 10.3%, while focusing on reducing DART rate. • Received Community Grant Award and the Diversity Employer Recognition Award from Texas D.A.R.S for cultivating strong culture among community neighbors. Show less
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Education
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Allegheny College
Bachelor of Arts - BA, Communications
Community
