Experience

Paradigm

• United States
• Software Development
• 400 - 500 Employee

• Professional Services Manager

  • Jul 2022 - Present

• Project Manager

  • Nov 2020 - Jul 2022



Epic

• United States
• Software Development
• 700 & Above Employee

• Quality Assurance

  • Dec 2017 - Oct 2020

  EpicCare Ambulatory • Participate in all phases of the software development lifecycle, advocating for the end user experience and keeping development timelines on track • Create targeted test plans to vet quality and act as a gate keeper for new functionality • Monitor software area quality metrics, consistently ranking in the top 10% for meeting quality standards over the past 2 years • Coach functional area leaders on quality management best practices • Use self-developed… Show more EpicCare Ambulatory • Participate in all phases of the software development lifecycle, advocating for the end user experience and keeping development timelines on track • Create targeted test plans to vet quality and act as a gate keeper for new functionality • Monitor software area quality metrics, consistently ranking in the top 10% for meeting quality standards over the past 2 years • Coach functional area leaders on quality management best practices • Use self-developed onboarding materials to train 5-10 new team members monthly • Managed multi-year, cross-team, ~6500 hour enterprise software development project • Coordinated monthly division meeting with ~100 attendees • Developed standard content for use by software end users

• Sales Coordinator

  • May 2016 - Dec 2017

  • Coordinate requests for demonstrations of Epic’s Population Health management software • Partner with the VP of Population Health to support prospective clients through the sales cycle • Communicate with health system executives for relationship management

• Consultant Relations Coordinator

  • Aug 2015 - May 2016

  • Drafted legal agreements to allow consultants access to Epic software to support mutual clients • Identified inefficiencies in the application for access and created a new streamlined version • Created an internal wiki page to provide education and resources to other company divisions



PROKids Research Group, Dept. of Pediatrics, UW Health

• Research Specialist/Project Coordinator

  • Jul 2014 - Jul 2015

  UW Hospital • Developed content for intervention sessions in collaboration with subject matter experts (e.g., nurse practitioners, psychologists, social workers) as part of a 3 year $2.1 million study • Coordinated the complex scheduling of these intervention sessions across multiple clinic sites • Developed databases to track participants as the Microsoft Access group expert

• Senior Research Assistant

  • Jan 2011 - Jun 2014

  UW Hospital • Trained and led a coding project to analyze the communication between patients and health care professionals during family centered hospital rounds



AmeriCorps

• Government Administration
• 700 & Above Employee

• Project Grow Team Leader

  • Sep 2011 - May 2013

  Madison, Wisconsin Area •Planned and directed the delivery of curriculum to increase literacy and school-readiness skills for preschoolers of low socioeconomic status, also prioritizing the development of self-regulated social skills