Experience

TownePlace Suites by Marriott

• Hospitality
• 300 - 400 Employee

• Front Desk Representative

  • Sep 2021 - Present

  • Demonstrate exceptional customer service skills by promptly and amiably engaging with guests and utilizing the Fosse system to manage their check-in process. • Collect feedback from customers and provide the manager with recommendations on the essential modifications and alterations. • Taking a proactive approach, identify and notify the appropriate personnel about any facility or room maintenance concerns, enabling swift resolution and ensuring customer contentment. • Demonstrate exceptional customer service skills by promptly and amiably engaging with guests and utilizing the Fosse system to manage their check-in process. • Collect feedback from customers and provide the manager with recommendations on the essential modifications and alterations. • Taking a proactive approach, identify and notify the appropriate personnel about any facility or room maintenance concerns, enabling swift resolution and ensuring customer contentment.



Dunkin'

• United States
• Food and Beverage Services
• 700 & Above Employee

• Assistant Manager

  • Jul 2020 - Mar 2021

  • Managing team members, delegating tasks, and ensuring all employees adhere to company policies and procedures. • Overseeing the day-to-day operations of the Dunkin' location, including inventory management, cash handling, and equipment maintenance. • Maintaining a high level of customer satisfaction by resolving any complaints or issues and ensuring quality food and beverage products are consistently prepared and served. • Managing team members, delegating tasks, and ensuring all employees adhere to company policies and procedures. • Overseeing the day-to-day operations of the Dunkin' location, including inventory management, cash handling, and equipment maintenance. • Maintaining a high level of customer satisfaction by resolving any complaints or issues and ensuring quality food and beverage products are consistently prepared and served.