Marcela Tinoco
Administrative Coordinator III at Rebekah Children's Services- Claim this Profile
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English Professional working proficiency
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Spanish Professional working proficiency
Topline Score
Bio
Credentials
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Hospitality Management and Cultural Exchange
American Hospitality AcademyDec, 2010- Nov, 2024 -
Teamwork Makes the Dream Work.
American Hospitality AcademyDec, 2008- Nov, 2024 -
Managing Productivity
American Hospitality AcademyNov, 2008- Nov, 2024 -
Service Basics Ethics Appearance and Etiquette.
American Hospitality AcademyOct, 2008- Nov, 2024 -
Spirit of Hospitality and Cooperation
American Hospitality AcademySep, 2008- Nov, 2024
Experience
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Rebekah Children's Services
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United States
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Hospitals and Health Care
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100 - 200 Employee
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Administrative Coordinator III
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Dec 2016 - Present
Manage therapists productivity and provide office support to 5 program directors and C suite, including managing calendars, setting up meetings and events, ensuring compliance, auditing correct forms and documents and managing the office. • Responsible for translating documentation to Spanish and supporting therapists with spanish speaking patients. • Increased compliance audit results by 23% since arrival and reduced the amount of time it takes to get paid for treatment and services rendered by ensuring proper submittal of documents and forms to the county, insurance and other parties. Cash flow is very important for Non-Profits and I am thankful to be able to add value every day. • Deep understanding of Non Profit compliance with both HIPAA, Santa Clara county and California regulations in the areas of Psychology, treatment, adoption, etc. Handling sensitive cases of minors who have been victims of various terrible circumstances in their life requires special care, empathy and support to both patients and staff.
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JPMorgan Chase & Co.
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United States
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Financial Services
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700 & Above Employee
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Bilingual Account Specialist
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Jan 2015 - Sep 2016
JPMorgan Chase & Co. is a leading global financial services firm and one of the largest banking institutions in the United States , with operations worldwide. JPMorgan Chase & Co. is a leading global financial services firm and one of the largest banking institutions in the United States , with operations worldwide.
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IHG Hotels & Resorts
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United Kingdom
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Hospitality
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700 & Above Employee
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Supervisor
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Jan 2014 - Dec 2014
I oversee a staff of 25 developing schedules, inspecting quality standards for our guests, training my staff, hiring and interviewing, and working with outside vendors. I was also responsible for developing a unique incentive program to keep the staff motivated and engaged with our guests by relating social media and our guests satisfaction to a performance based bonus system I oversee a staff of 25 developing schedules, inspecting quality standards for our guests, training my staff, hiring and interviewing, and working with outside vendors. I was also responsible for developing a unique incentive program to keep the staff motivated and engaged with our guests by relating social media and our guests satisfaction to a performance based bonus system
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Better Plan SA de CV
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Guadalajara Area, Mexico
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Executive Assistant
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Feb 2012 - Jan 2014
I conducted site inspections within our corporate units and worked on identifying what marketing strategies were successful and created new ones to replace the ones that weren’t. I frequently gave presentations to management groups and staff to keep my team focused and aware of the goals. I was also responsible for employee management when directed and often worked with outside vendors. My primary responsibility was Fleet Service and Audits within our facilities, in addition to Quality Control where I focused on forecasting for our budget, marketing and administrative duties that included travel and expenses.
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Iberoamerica Travel Agency
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Bakersfield, California Area
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Executive Assistant
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Jan 2010 - Feb 2012
My primary duties included travel booking, international travel booking, account expense management and reservations, problem solving and management of multiple itineraries. Self-directed and successful in maintaining expenses to goal. My primary duties included travel booking, international travel booking, account expense management and reservations, problem solving and management of multiple itineraries. Self-directed and successful in maintaining expenses to goal.
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Metropolitan Hilton Head Island Hotel
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Charleston, South Carolina Area
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Intenrship -Rooms Division
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Jul 2008 - Dec 2008
I had the opportunity to work in the reservations systems, handled Manager on Duty responsibilities, worked check-ins and check-outs, handled cash and reservations. I was also responsible for our E-Commerce site and managing our social media outlets. I worked in multiple other areas that also included developing presentations in regards to our hotel and forecasting the activity for future months based on the social media demand I had the opportunity to work in the reservations systems, handled Manager on Duty responsibilities, worked check-ins and check-outs, handled cash and reservations. I was also responsible for our E-Commerce site and managing our social media outlets. I worked in multiple other areas that also included developing presentations in regards to our hotel and forecasting the activity for future months based on the social media demand
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Education
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2006 - 2010
Universidad del Valle de México
Bachelor's Degree, International Business /Hospitality
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