Experience

Great Southern Bank

• United States
• Banking
• 500 - 600 Employee

• System Administrator

  • Jul 2020 - Present

  Encompass System Admin for Residential Lending. Responsible for managing system updates, system enhancements, and troubleshooting user and system issues within Encompass.

• Quality Assurance Specialist II

  • Jan 2019 - Jul 2020

  Helps drive process and procedure improvement. System administration and user support for Encompass 360. Manages and performs data scrubbing and process improvement related to HMDA regulation. Manages third party vendor for QA efforts. Develops reports, reporting and user tools, trains users on the use of system changes and enhancements.

• Quality Assurance Specialist I

  • Jan 2017 - Jan 2019

  Helps drive process and procedure improvement. System administration and user support for Encompass 360. Quality auditing for home loans to ensure compliance with federal regulation. Manages third party vendor for QA efforts. Develops reports, reporting tools, and user tools to assist with the home loan process.



Chase

• United States
• Financial Services
• 700 & Above Employee

• Business Analyst

  • Jul 2008 - Nov 2016

  Core Role: Part of a team in charge of managing data and reporting for the quality assurance department. In this role I create reporting that is used by management to help determine business strategy. Expanded Roll: Training new hires to understand the tools and procedures. Creating new procedure documentation related to new reporting efforts. Works closely with a number of customers to manage reporting. Training outside clients on new tools. Project management of new reporting efforts from development to final state. Managing and creating a basic SharePoint site. Creating simple tools in Microsoft VBA and Microsoft Access. Editing and troubleshooting more complex VBA SQL coding to meet business needs. Skills:Microsoft Suite: Microsoft Access, Microsoft Excel, Microsoft Word, Microsoft Powerpoint, Microsoft SharePoint, Microsoft SQL.Strong Analytical SkillsStrong Root Cause AnalysisVBA and SQL Language KnowledgeSome SAS knowledgeStrong Time Management SkillsCustomer Service / Training SkillsProcedure Knowledge and CreationProject Management Skills Show less

• Quality Assurance Analyst

  • Jan 2006 - Jul 2008

  Core Role: The role of an analyst included listening and verifying that the phones specialist were performing their jobs at the expected level of customer experience for the business. Expanded Role: Training new hires to the department to understand and use new tools. Subject matter expert in product knowledge. Quality control checker for quality team. Internal performance reporting and back up reporting for Executive Dashboard reporting for Business Analyst. Hosted business meetings/conference calls from 5-40 headcount.Skills:Microsoft Suite: Excel, Access, SharePoint, Word, PowerpointMulti-TaskingStrong Analytical SkillsStrong Attention to DetailsInternal Procedural and Product KnowledgeExecutive ReportingInternal ReportingAbility to Work in high paced environment / quick decision making Show less