Experience

Pacific

• United Arab Emirates
• Business Consulting and Services
• 1 - 100 Employee

• Technical Writer

  • Jan 2008 - Present

  Team leader for Pacific's technical writers/specialists Assist client on implementation of management system components and documentation projects. Organize and conduct process capture/mapping with SMEs and use outputs to achieve a successful digital transformations (e.g., ERP applications). Create sets of internal communication tools with user-defined styles (e.g., Microsoft 365). Code and redesign MS Project templates to simplify management reports. Analyze IT systems to produce manuals or guides for variety of End Users (e.g., Oracle E-Business Suite). Assist client to align or update organization documents to a set of government standard or compliance. Conduct knowledge transfer sessions to client personnel related to the use and maintenance of documents produced in a project. Show less



Professional Training Institute

• Al Ain, United Arab Emirates

• IT Instructor

  • Sep 1999 - Apr 2000

  Taught courses in MS Office applications, database design and Adobe tools Wrote and tested training materials for all IT courses (hard copy manuals and class presentations) Responsible for publication of all training manuals for PTI Taught courses in MS Office applications, database design and Adobe tools Wrote and tested training materials for all IT courses (hard copy manuals and class presentations) Responsible for publication of all training manuals for PTI