Experience

Plan B Limited

• Account Manager

  • Jul 2018 - Present

  Understanding what drives customer’s business and provide strategic advice to help them grow. Managing a large portfolio of businesses by understanding growth drivers, finding opportunities for growth, and managing risks. Building stronger, in depth local knowledge and networks within territories to increase customer satisfaction and long term relationships.



Solarix Networks Limited

• Technical Account Manager

  • Feb 2016 - Jul 2018

  Provide business, technical, and product knowledge in support of pre and post sales activities in order to ensure customer satisfaction. Responsible for managing the ongoing both technical and non-technical support to medium to large enterprise customers. Playing important role in winning sales and doing detailed technical session with internal and external teams. Monitor the progress of projects to ensure that they are successful in delivery with minimal to zero downtime to my clients.



Spark Digital New Zealand

• Senior Network Engineer

  • Nov 2011 - Feb 2016

  Plan, Design, Implement, Migrate, Troubleshoot and Delivery of simple to complex IT infrastructure servers, systems and networks



Fragomen, Del Rey, Bernsen & Loewy

• IT Administrator

  • Sep 2009 - May 2011

  Responsible for the operation and administration of the company’s internal networks, servers, email and network security systems.



University of Worcester

• Senior IT Technician

  • Nov 2008 - May 2009

  Provided technical support for more than 500 business school staff and students.



Sitel

• IT Helpdesk Technician

  • Apr 2007 - Nov 2008

  Provided advanced second tier support to BT business customers across UK