Experience

Spenmo

• Singapore
• Technology, Information and Internet
• 100 - 200 Employee

• Lead Product Manager

  • Jan 2022 - Present

  Singapore Spenmo is the market-leading payments software for growing businesses that brings spend management, corporate cards, automated bill payments, approval workflows and accounting reconciliation into an integrated view. We have raised over US$36M in venture capital with support from top-tier investors: Y Combinator, Insight Partners, Addition, Salesforce Ventures, Alpha JWC, Global Founders’ Capital, Broadhaven, Operator Partners and Commerce Ventures.



Works Applications Co., Ltd.

• Japan
• IT Services and IT Consulting
• 300 - 400 Employee

• Technical Product Manager | Vice President

  • Oct 2017 - Dec 2021

  Singapore I am responsible for several products under our Accounting Suite and handle the Product Vision & Roadmap, Planning, Design, Delivery, Sales & Marketing Support and more. I also work with Engineering to lead Cloud Architecture (Performance & Availability), Product Observability & Data Analysis, Incident Management, Audit & Compliance. The drop in performance and usability of traditional ERP applications that were still using an old technology stack was getting more noticeable and we… Show more I am responsible for several products under our Accounting Suite and handle the Product Vision & Roadmap, Planning, Design, Delivery, Sales & Marketing Support and more. I also work with Engineering to lead Cloud Architecture (Performance & Availability), Product Observability & Data Analysis, Incident Management, Audit & Compliance. The drop in performance and usability of traditional ERP applications that were still using an old technology stack was getting more noticeable and we identified a need to improve our products to meet the growing consumer needs. I have facilitated the successful migration of multiple critical applications to the cloud using AWS, reducing infrastructure and maintenance costs by up to 60%. The successful development and launch of these pilot projects have also had a strong influence on the company's shift from traditional on-premise solutions to a SaaS microservice based cloud architecture for all of our product offerings. I make use of KPIs to track customer usage and product performance and I continuously leverage on Beta Testing, User Research and Data Analytics to identify the customer's pain points and in turn guide the Product Roadmap to best improve the user experience. This has helped to identify and catch 30% more problems compared to before without having to wait for the customer's feedback.

• DevOps Lead | Manager

  • Jan 2016 - Dec 2018

  Singapore I started the DevOps and SRE Department in Singapore to support all of our products with the goal of achieving effective release and delivery management as well as making customer support effective and faster from Singapore by means of Automation, Data Analysis & Monitoring and Incident Management. In 2016, there was an increasing need for reliable customer support for our growing product line. In order to bridge this gap and provide efficient customer support from Singapore, I came up… Show more I started the DevOps and SRE Department in Singapore to support all of our products with the goal of achieving effective release and delivery management as well as making customer support effective and faster from Singapore by means of Automation, Data Analysis & Monitoring and Incident Management. In 2016, there was an increasing need for reliable customer support for our growing product line. In order to bridge this gap and provide efficient customer support from Singapore, I came up with several timely proposals and was able to establish the first DevOps and SRE team in Singapore to solve these inefficiencies. Within 6 months we were able to provide solutions that improved operational efficiency and customer support speed by more than 75% across all Singapore teams. The onboarding of a new customer onto our products used to take more than 4 months while incurring very high costs. After analysing the process to identify all the key bottlenecks, we were able to provide a framework that revamped the onboarding procedure completely with smart automation, thereby reducing the total time required for onboarding new customers to just a few days. Consequently, I was promoted to Vice President of the Department.

• Software Engineer

  • Oct 2013 - Dec 2015

  Singapore I provided object-oriented and test-driven software solutions for E-commerce and Accounting ERP Products. I also designed customised solutions for diverse client base and contributed to product development using software development lifecycle (SDLC), from requirement definition through successful deployment and release. In 2015, as the company accelerated software development to increase our product offerings, quality was unable to keep up and became a big concern which the management… Show more I provided object-oriented and test-driven software solutions for E-commerce and Accounting ERP Products. I also designed customised solutions for diverse client base and contributed to product development using software development lifecycle (SDLC), from requirement definition through successful deployment and release. In 2015, as the company accelerated software development to increase our product offerings, quality was unable to keep up and became a big concern which the management wanted to resolve. I was able to develop and introduce a reusable Test Framework that could automate functional, integration and performance testing, immediately improving QA efficiency by more than 30%. I consequently received an award of excellence for my efforts.



Bank of America Merrill Lynch

• United States
• Financial Services
• 700 & Above Employee

• DevOps Engineer

  • Jan 2012 - Jun 2012

  Singapore Maintained end to end trading application. Worked on Automation Scripting and other JAVA enhancements.



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Software Engineer

  • May 2011 - Jul 2011

  Worked on Quality Engineering workflow and Automation.