Experience

Civeo North America

• United States
• Hospitality
• 500 - 600 Employee

• Central Reservations Administrator

  • Aug 2019 - Present



Double tree by Hilton west Edmonton

• Edmonton, Alberta, Canada

• Guest Service Associate

  • Nov 2018 - Present



ATCO Structures & Logistics

• Canada
• Construction
• 500 - 600 Employee

• Front Desk Associate

  • Jul 2015 - Oct 2018



Noralta Lodge Ltd.

• Canada
• Hospitality
• 1 - 100 Employee

• FRONT DESK AGENT

  • Apr 2015 - Jun 2015

  Process guest reservations for accommodations; update coding, departure dates and follow ups for additional information with guests and clients, respond to telephone and email requests on an individual and group basis,Providing administrative support to the Front Office Supervisor or Managers. Process guest reservations for accommodations; update coding, departure dates and follow ups for additional information with guests and clients, respond to telephone and email requests on an individual and group basis,Providing administrative support to the Front Office Supervisor or Managers.



Civeo North America

• United States
• Hospitality
• 500 - 600 Employee

• Front Desk Attendant

  • 2011 - 2015

  Greeted and welcomed customers, exhibited professionalism dealing with guests and provided legendary customer service. • Provided impeccable and friendly customer service and administrative support by attending to a high volume of calls, facilitating smooth flow of communication between different departments. • Provided hospitality reception services to the camp residents. • Implemented customer care strategies, which led to a substantive decrease in complaints. • Collected and maintained all sorts of information and data. • Compiled, entered, checked, and amended records; ensured the accuracy and relevancy of all data entered into databases. • Created reservations and processed billing for credit card guest/companies.  Liaised with supervisor and senior management; handled personal & business clients.  Communicated with guests, employees, and vendors to answer questions, offer information, address concerns and complaints; mediated conflict. Show less



KC Group of Institutions

• Nawa Shear

• Assistant Professor (Communications)

  • 2010 - 2011



Desh Bhagat University,Punjab

• Gobindgarh

• Head of Department (Communications)

  • 2008 - 2010



BBK DAV College

• Lecturer (Media Relations)

  • 2006 - 2008