Experience

Wood County Hospital

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Senior System Administrator

  • Nov 2023 - Present

  Bowling Green, Ohio, United States



The Mennel Milling Company

• United States
• Food and Beverage Manufacturing
• 100 - 200 Employee

• Network Administrator

  • Sep 2018 - Nov 2023

  Fostoria, Ohio Maintained and implemented network infrastructure - Cisco switches, routers, WLC, UCM, Unity, SonicWALL firewalls, and VPNs Maintained and implemented Microsoft systems - Active Directory, Group Policy, Exchange Online, Office 365, and Azure Maintained and implemented VMware infrastructure - ESXi and vSphere Back up support for help desk technicians Worked on project based tasks with users and other IT team members Helped level 1 technicians troubleshoot and resolve problems



Betco Corporation

• United States
• Chemical Manufacturing
• 100 - 200 Employee

• Network Administrator

  • Aug 2013 - Nov 2017

  Toledo, Ohio Area Maintained, supported, and implemented network and Windows server infrastructure Back up support for helpdesk technicians Worked on project based tasks with users and other IT team members Helped level 1 technicians troubleshoot and resolved problems Participated in off hour on call support for infrastructure alerts



Masco Cabinetry

• United States
• Wholesale Building Materials
• 500 - 600 Employee

• Client Services Desk Specialist

  • May 2010 - May 2013

  Ann Arbor, MI Troubleshot and resolved problems with level two technicians, users, vendors, and customers Streamlined processes to improve user and technician satisfaction Documented Client Services Desk standard operating procedures and knowledge base articles Maintained SOX security compliance Maintained and setup all new hardware along with asset management and PC leases Participated in off hour on call support and provided coverage for 1st, 2nd , and 3rd shifts



Lenawee Intermediate School District

• United States
• Primary and Secondary Education
• 100 - 200 Employee

• Level 1 Technician - Temporary

  • Jan 2009 - May 2010

  Adrian, MI Troubleshot and resolved problems with users, students, vendors, and public Maintained and setup all new hardware along with asset management Provided after hours support as necessary for events



United Bank & Trust

• Financial Services
• 1 - 100 Employee

• Computer Operator

  • Mar 2007 - Jan 2009

  Tecumseh, MI Ran daily jobs on an AS/400 and Windows servers Maintained ERP software on Windows servers Troubleshot and resolved problems with users and vendors



Betco Corporation

• United States
• Chemical Manufacturing
• 100 - 200 Employee

• Helpdesk / IT Technician - Intern

  • Mar 2006 - Nov 2006

  Toledo, Ohio Area Troubleshot and resolved problems with users Maintained and setup all new hardware along with asset management Helped with project based tasks with other IT team members.