System Administrator III

• Sep 2021 - Present

Designed, built, and deployed a GCP environment to mitigate performance issues of local machines for underwriting team before their busy season hit, enabling them to close more than $200M in sales.Lead project to resolve vulnerabilities uncovered by penetration tests and security audits. Including managing vendor and staff resources, managing stakeholders, and conducting business analysis to tailor security remediations to users needs without disruption to sensitive workflows.Brought the many different Tableau Server instances together under IT support and provided a standardized support system including regular backups, updates, support windows. We were also able to deprecate some duplicate instances saving licensing, management, and other costsManage VMWare infrastructure to ensure high availability of critical systemsSME for Windows environment for research lab network including Active Directory, WSUS, Certificate Authority, Remote Desktop ServerResponsible for support, maintenance, and monitoring of Synology NAS appliancesPartner with security to address security issues such as Log4J vulnerability and Print Nightmare exploit. Ensure rapid application of patches and mitigating controls to keep our environment secureChampioned Slack Enterprise project and drafted policies and procedures for Slack consistent with current company policies and guidance from legal, security, and privacy teams. Show less

System Administrator II

• Sep 2019 - Sep 2021

As a Systems Administrator I am responsible for the security and health of several company wide services including Active Directory, Network Storage, VMWare server, endpoint configuration and updating, and data migration from lab systems into various cloud projects.I also own and manage several applications such as Tableau. Ensuring that users both internal and external can access the application, planning and communicating maintenance windows, building robust security into the infrastructure, and being the POC for any issues. Show less

Laboratory IT Systems Engineer

• Aug 2018 - Sep 2019

Manage server infrastructure including Windows and Linux servers, Synology NAS, and VMWare ESXi. Updated and supported environmental sensors in labs and freezers for temperature, humidity, light, and pressureAutomated deployment of Windows servers with Puppet and Powershell DSCDesign solutions for both short and long term company needs. Partner with steakholders and provide risk and benefit analysis of different solutions as well as the upfront and potential future costs.Automated mundane tasks with Powershell. Including simulating production behavior for testing new software releases, renewing certificates, and generating a list of installed software across the fleet.Created scripts for maintenance of WSUS and AD servers to improve performance, health, and security.Discuss and understand project IT needs by meeting with scientists, project managers, and project teams to plan out and design for future infrastructure needs ensuring success of current and future initiatives.Work with software development team to troubleshoot issues with internal tools.Configured centralized logging of servers and laboratory workstations.Updated and created dashboards and alerting for early detection of system errors and health of the fleet.Monitor and troubleshoot NAS devices to ensure data is copied without error and that there is space enough for growth.Setup, support, and troubleshoot Google Cloud Platform infrastructure including backups, data processing, data life cycles, and logging.Updated and created documentation for laboratory IT systems for users of all technical levels. Show less

IT Support Engineer

• Mar 2017 - Aug 2018

Provide local user support for laptops and desktops for Sunnyvale campus (5,000+ users) Remotely support users company wide (500,000+ users) Provided onsite technical support for AWS re:Invent conference with 48,000 attendees and 5,000 employees Automate day-to-day IT tasks and fixes with powershell scripts linking multiple internal services and enabling users to resolve issues through self-service tools. Work with multi functional teams on to ensure new buildings have all the IT services needed on day one Site subject matter expert for networking and IT infrastructure. Lead training for junior techs in networking and IT infrastructure. Manage projects to improve network performance and ensure all security policies and best practices are followed by users Work with a global team on projects to modernize IT and provide enterprise grade solutions with company wide scope Monitor IT services to maintain up-time for all our users and respond to and resolve any issues that impact IT services Manage incoming ticket queue to ensure tickets are routed appropriately and customers get a timely response Participate in North America on-call rotation to provide emergency IT support both during and outside of business hours Document fixes and best practices for users, peers, and management at all technical levels and job scopes. Show less

IT Support Engineer

• Sep 2015 - Mar 2017

Provide end user support for company laptops and mobile devices to users both in the office and remote. Work with a global team on projects to modernize the IT and provide enterprise solutions. I was instrumental in implementing WebEx and migrating to Office 365. Participated and shaped the implementation of Service-Now for ITSM compliance. Shaped the implementation of Sevice-Now for ITSM compliance as well as develop and implement new features in our Service-Now instance. Work with a global team on projects to modernize IT and provide enterprise grade solutions with company wide scope Planned and provided critical fixes at all stages of company wide migration to Office365 E3 including email and calendar from a hosted Exchange solution, Dropbox data into OneDrive for Business and Sharepoint Online, and Join.Me conferencing to Skype for Business / Microsoft Lync. Provide IT support to office of about 70 local end users, 100 remote US users and ad-hoc support for 70 EMEA and APAC users. Provision and de-provision end-users’ computing hardware and software, including cloud-based applications, and licenses. Support and train employees on various company used software productivity tools (email, calendar, SSO, chat, etc.). Troubleshoot software/hardware issues for Mac/Windows computers, iOS/Android mobile devices to determine the appropriate resolution path. Maintain current expertise and competency of relevant products, current security policies, and methods of support delivery. Create and maintain documentation as it relates to system configuration, mapping, processes, and service records - as you create and collaborate on them. Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems. Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions. Show less

Computer Systems Engineer 1

• Mar 2012 - Aug 2015

Provide dedicated support to the Engineering Division’s IT needs. Prioritize and resolve urgent and routine requests. Coordinate and manage students and additional help when the workload requires. Research, recommend, acquire, and deploy desktop, workstation, and server hardware and software. Install and support legacy computers and operating systems. Configure both modern and legacy systems to interface with scientific equipment. Update, control, and analyze inventory so that end-of-life systems can be replaced in an efficient and effective manner. Manage and maintain centralized print servers. Create and document best practices and how-to’s for print server management. Document current computer footprint and advise on projected computer needs for the near and far future. Establish and document lab wide standards and best practices for Apple laptops, desktops, and servers. Research and develop quotes for standardized computer systems based off of inventory management and projected future computer needs. Show less

Computer Systems Engineer 0

• Aug 2010 - Mar 2012

Provide dedicated support to the Engineering Division’s IT needs. Respond to and resolve urgent and routine IT issues. Research, recommend, acquire, and deploy computer hardware and software. Install and configure CAD/CAM software and plan enterprise rollouts of new software and updates. Manage the Engineering Divisions’ print servers and deploy printers and plotters. Build images for Windows and Apple computers to roll out to customers. Research and provide technical advice on software products like SharePoint and Office365. Configure virtual machines on both Apple and Windows systems. Show less

Intern

• Oct 2008 - Aug 2010

Supported MPSG configuring new computer systems by applying the computer image and installing lab-supported software, often adhering to strict deployment deadlines for installation by Computer Engineers. Observed MPSG technicians to understand and improve knowledge base regarding the position’s responsibilities while increasing technical skill set. Create images to be deployed on Windows systems across the hill. Recovered data off failing hard drives. Setup and installed new systems including transferring user data and settings from old computer. Preformed hard drive wipes according to Department of Defense Standards. Show less

Shift Leader

• 2003 - 2007