Karla Ortiz-Flores
Director of Technology & Data at Market Street Trust Company- Claim this Profile
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Spanish Native or bilingual proficiency
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English Native or bilingual proficiency
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Bio
LinkedIn User
Karla was an asset to our organization and a valuable member of our team. When Karla joined our team we had been struggling with providing consistent and reliable outreach and support to several key communities. Her position required her to be flexible, dedicated and detail oriented. Karla hit the ground running and was quick to grasp high level program needs, had an immediate understanding of the support we were providing and was confident enough to make adjustments to existing protocols and program assessments that were low achieving. She truly is an employer’s dream hire! Super smart, world-class multitasker, team player, driven to succeed AND easily makes friends with everyone she meets. It was a pleasure working with her and I wish her all the success in the future!
Amanda Cast
Karla's analytical nature and talent for creative problem-solving drive success both for her clients and the teams that she supports. She approaches her work with a readiness and confidence that elevate the strengths of those around her while offering direction from her own professional experiences and well-researched methodologies and frameworks. Her attitude towards innovation promotes thoughtful design to develop a comprehensive solution that is right-sized for the problem.
LinkedIn User
Karla was an asset to our organization and a valuable member of our team. When Karla joined our team we had been struggling with providing consistent and reliable outreach and support to several key communities. Her position required her to be flexible, dedicated and detail oriented. Karla hit the ground running and was quick to grasp high level program needs, had an immediate understanding of the support we were providing and was confident enough to make adjustments to existing protocols and program assessments that were low achieving. She truly is an employer’s dream hire! Super smart, world-class multitasker, team player, driven to succeed AND easily makes friends with everyone she meets. It was a pleasure working with her and I wish her all the success in the future!
Amanda Cast
Karla's analytical nature and talent for creative problem-solving drive success both for her clients and the teams that she supports. She approaches her work with a readiness and confidence that elevate the strengths of those around her while offering direction from her own professional experiences and well-researched methodologies and frameworks. Her attitude towards innovation promotes thoughtful design to develop a comprehensive solution that is right-sized for the problem.
LinkedIn User
Karla was an asset to our organization and a valuable member of our team. When Karla joined our team we had been struggling with providing consistent and reliable outreach and support to several key communities. Her position required her to be flexible, dedicated and detail oriented. Karla hit the ground running and was quick to grasp high level program needs, had an immediate understanding of the support we were providing and was confident enough to make adjustments to existing protocols and program assessments that were low achieving. She truly is an employer’s dream hire! Super smart, world-class multitasker, team player, driven to succeed AND easily makes friends with everyone she meets. It was a pleasure working with her and I wish her all the success in the future!
Amanda Cast
Karla's analytical nature and talent for creative problem-solving drive success both for her clients and the teams that she supports. She approaches her work with a readiness and confidence that elevate the strengths of those around her while offering direction from her own professional experiences and well-researched methodologies and frameworks. Her attitude towards innovation promotes thoughtful design to develop a comprehensive solution that is right-sized for the problem.
LinkedIn User
Karla was an asset to our organization and a valuable member of our team. When Karla joined our team we had been struggling with providing consistent and reliable outreach and support to several key communities. Her position required her to be flexible, dedicated and detail oriented. Karla hit the ground running and was quick to grasp high level program needs, had an immediate understanding of the support we were providing and was confident enough to make adjustments to existing protocols and program assessments that were low achieving. She truly is an employer’s dream hire! Super smart, world-class multitasker, team player, driven to succeed AND easily makes friends with everyone she meets. It was a pleasure working with her and I wish her all the success in the future!
Amanda Cast
Karla's analytical nature and talent for creative problem-solving drive success both for her clients and the teams that she supports. She approaches her work with a readiness and confidence that elevate the strengths of those around her while offering direction from her own professional experiences and well-researched methodologies and frameworks. Her attitude towards innovation promotes thoughtful design to develop a comprehensive solution that is right-sized for the problem.
Credentials
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Enterprise Design Thinking Practitioner
IBMAug, 2022- Nov, 2024 -
Academy Accreditation - Databricks Lakehouse Fundamentals
DatabricksAug, 2022- Nov, 2024 -
Certified Scrum Product Owner® (CSPO®)
Scrum AllianceAug, 2020- Nov, 2024
Experience
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Market Street Trust Company
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United States
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Financial Services
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1 - 100 Employee
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Director of Technology & Data
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May 2023 - Present
As the Director of Technology & Data at Market Street, I am at the forefront of shaping our technological future. I lead our technology roadmap, meticulously charting a course that keeps us ahead of the curve. But my role goes beyond strategic planning. I am fully immersed in the trenches, collaborating closely with cross-functional teams. Together, we embark on daring expeditions into uncharted territories of technology, unraveling the mysteries of data and fueling an unwavering pursuit of continuous improvement, agility, and resilience.One of my paramount responsibilities as Director of Technology & Data is to keep our company at the forefront of emerging trends and advancements in the ever-evolving tech world. This means ceaselessly researching and staying up-to-date on cutting-edge areas such as artificial intelligence, machine learning, and data analytics.Moreover, I work hand in hand with our exceptional team to identify pain points within our current technology systems and processes. By attentively listening to feedback from employees at all levels, I am able to understand the root causes of issues and provide innovative solutions that enhance efficiency, reduce costs, and increase scalability.But above all, my role as Director of Technology & Data is about people. It's about fostering a culture of innovation, collaboration, and continuous learning. It's about empowering our team to take risks and think outside the box while providing them with the support and resources they need to succeed. Show less
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Business Intelligence Manager
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Jan 2021 - May 2023
As a Business Intelligence Manager, my mission was to infuse data-driven insights into every aspect of our business. I excelled in enterprise-wide data modeling, providing comprehensive recommendations, intuitive dashboards, and efficient workflow automation. With meticulous attention to detail, I ensured data accuracy and integrity throughout the organization.However, my role extended beyond data management. I embraced the role of a visionary, leading projects to establish a robust data lake infrastructure capable of housing vast volumes of information. I orchestrated the implementation of cutting-edge analytics tools, uncovering hidden insights within complex data sets and empowering our executives with real-time information for smarter decision-making.My time as a Business Intelligence Manager taught me the power of leveraging data to drive business success. Through my leadership, we were able to transform raw data into actionable insights that ultimately led to increased efficiency, reduced costs, and improved overall performance. I believe that with the right tools and strategies in place, data can be a powerful ally for any organization.But beyond just utilizing data to drive business decisions, my role also involved cultivating a culture of data-driven thinking within the company. I strived to educate and empower team members at all levels to understand and utilize data in their daily tasks. By fostering a data-centric mindset, we were able to create a more agile and adaptable organization that could quickly respond to changing market trends and client needs. Show less
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Thoughtium
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United States
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Business Consulting and Services
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1 - 100 Employee
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Senior Consultant
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2019 - 2020
As a Senior Consultant at Thoughtium, my mission was to bring high-impact solutions to a diverse client base spanning startups to established organizations across multiple sectors. I was an integral contributor to numerous projects, each time prioritizing the delivery of high-value results and significant client impact. In addition to my project responsibilities, I played an active role in bolstering our business growth initiatives, contributing to the development of proposals, outlining business objectives, and strategizing around business development. I also had the opportunity to feed into our internal practices, contributing to our project delivery frameworks, refining our business methodology, enhancing our design techniques, and aiding in the development of our product offerings. My time at Thoughtium solidified my passion for leveraging technology to drive impact and deliver value while also deepening my understanding of how to effectively navigate complex client relationships and projects. Show less
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Clerestory Consulting
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United States
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Business Consulting and Services
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1 - 100 Employee
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Senior Consultant
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2019 - 2019
I led a variety of initiatives aimed at optimizing organizational processes and facilitating effective change. My responsibilities included developing comprehensive change management strategies, conducting impact analyses, and creating communication plans to ensure smooth transitions. I worked closely with all levels of the organization to assess the readiness for change and provided necessary training and support to mitigate resistance. I led a variety of initiatives aimed at optimizing organizational processes and facilitating effective change. My responsibilities included developing comprehensive change management strategies, conducting impact analyses, and creating communication plans to ensure smooth transitions. I worked closely with all levels of the organization to assess the readiness for change and provided necessary training and support to mitigate resistance.
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CCES
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Greater Chicago Area
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Senior Manager of Strategic Initiatives
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2016 - 2019
During my tenure at CCES, I assumed the role of Senior Manager of Strategic Initiatives to navigate the company through a period of rapid growth and transformation. My responsibilities encompassed a wide range of areas, including overseeing strategic projects for clients, implementing operational enhancements, and spearheading business development initiatives. One notable achievement was leading a transformative data project for a national fundraising organization, which has proudly contributed over $1.3 billion in grants. Through meticulous analysis and streamlining of their data systems, I enhanced reporting capabilities, providing valuable insights for decision-making. Additionally, I spearheaded talent development initiatives on a national scale and crafted a comprehensive five-year strategic roadmap to support the objectives of an expansive network spanning 80 districts across the United States, Mexico, Cuba, and Puerto Rico. Notably, I identified crucial enhancements that led to the establishment of a competency model for managing diversity and inclusion. My time at CCES served as a pivotal period for cultivating strong client relationships, driving impactful projects, and leading transformative change within the organization. Show less
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AgeOptions
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United States
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Individual and Family Services
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1 - 100 Employee
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Countywide Programs Coordinator
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2014 - 2016
Design, develop and maintain strategic initiatives under the area plan on aging. Supervise staff and coordinate with regional partners to implement change management practices. Work with local agencies to establish common goals and consistent programming service area. Design, develop and maintain strategic initiatives under the area plan on aging. Supervise staff and coordinate with regional partners to implement change management practices. Work with local agencies to establish common goals and consistent programming service area.
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Northwestern University
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United States
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Higher Education
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700 & Above Employee
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Bilingual Clinical Research Coordinator
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2012 - 2014
Analyzed data from more than 450,000 patient records and identified learning objectives to design a culturally appropriate e-learning intervention targeting Hispanics to reduce health disparities. Implementation efforts led to a 94% increase in patient participation and a 70% increase in patient performance in health assessments. Collaborated with partner medical professionals, subject matter experts, and healthcare managers to develop adaptive learning modules for one of the country’s leading private research and teaching universities. Applied advanced adult learning theories into practical, application-based training strategy with responsive multimedia. Show less
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University of Illinois Urbana-Champaign
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United States
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Higher Education
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700 & Above Employee
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Adjunct Instructor
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Jan 2012 - May 2012
Training Needs Assessment Course Training Needs Assessment Course
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University of Illinois Urbana-Champaign
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United States
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Higher Education
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700 & Above Employee
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Business Project Manager & Resident Advisor
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Jul 2011 - Jul 2011
Coordinated and implemented programs to engage students, staff, and professionals in the area of business. Supervised residential life, field trips, and classroom performance of a total of 32 students. Assigned product development projects and trained students on critical thinking, reading comprehension, team work, PowerPoint Presentation skills and essay writing. Taught course named “Current Events of the Wall Street Journal” which aimed to encourage intelligent discussions and debates on current, relevant, and important news in the world of business. Show less
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University of Illinois Urbana-Champaign
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United States
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Higher Education
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700 & Above Employee
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Project Manager & Resident Advisor
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May 2009 - Aug 2009
Provided support to 54 students throughout field trips, laboratory assignments, and business case development projects. Supervised residential living and provided counseling in both academic and personal matters. Organized a series of workshops to facilitate the development of research and presentation skills of the students. Provided support to 54 students throughout field trips, laboratory assignments, and business case development projects. Supervised residential living and provided counseling in both academic and personal matters. Organized a series of workshops to facilitate the development of research and presentation skills of the students.
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University of Illinois Urbana-Champaign
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United States
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Higher Education
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700 & Above Employee
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Project Manager
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May 2008 - Aug 2008
Guided, mentored, and supported two biotechnology teams and two agribusiness teams composed of 5 students each towards the development and application of a technical research project for their assigned company sponsors Archer Daniel Midland Company & DuPont Pioneer. Guided, mentored, and supported two biotechnology teams and two agribusiness teams composed of 5 students each towards the development and application of a technical research project for their assigned company sponsors Archer Daniel Midland Company & DuPont Pioneer.
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Education
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2008 - 2012
University of Illinois at Urbana-Champaign
Bachelor's of Science, Human Development and Family Studies -
2016 - 2018
Western Governors University
Master of Science (M.S.), Management and Leadership, Change Management -
2022 - 2023
Western Governors University
Master of Business Administration - MBA, Information Technology Management
Community
