Business Development Manager

• Jul 2021 - Present

Community Relations Specialist

• Jun 2019 - Jul 2021

In Reach Specialist

• Sep 2016 - Mar 2019

Advocate for the rights of the MH/SUD population in Adult Care Homes, Family Care Homes, and Homeless living in the Community. Responsible to for educating the population on their rights as an individual living with MH/SUD per DHHS/DOJ Settlement agreement also known as Transition to Community Living Initiative. Education individual on their options such as Supportive Employment, Assist with Community integration by making referrals to the Behavioral Healthcare Providers of the client’s choice, educate on all low-income based housing options and clients rights per the American Disability Act. I managed a caseload of 150 plus members where I visited the Adult Care homes, Family Care Homes and homeless population every 90 days as required by the State. Kept and Maintained a network of Behavioral Health Providers, Community resources, Hospital Administration, Facility Administration, Local Government and the Ombudsman. I was also responsible for updating the NC state databases with all the required documentation that ranged from medical records, progress notes, Diversion attempts and treatment team meetings with Licensed Clinicians. Attended regular trainings to stay updated with the demand of the Medicaid Managed Care and DHHS. Show less

Peer Support Specialist/ New Hire Trainer

• Mar 2015 - Aug 2016

As a Peer Support Specialist (PSS) I was required to be a flexible, trustworthy, organized and dependable. Making the connection to individuals with MH/SUD came easily to me as I am a Recovered Addict with 10 years of sobriety. I easily related with the consumers which lead to much success with their recovery as they trusted me to help them navigate the resources in the community and easily take my suggestions. For each client my role was similar but the way I engaged them differed. This caused me to be versatile with my interventions based upon the need and level of comprehension of the consumer. I helped consumers integrate into the community by teaching them to use the resources that were available. For each consumer we developed a specific plan by identifying their goals, triggers, natural supports and then tailoring a recovery plan (Person Centered Plan) designed specifically for their needs. In addition to my responsibilities as a PSS working with consumers with severe mental health/substance abuse challenges I also had to Network with other providers, community leaders, social activities/events, and stay up to date with changes in policy and procured to assure compliance with state regulations. I managed to build a Network over the years with other Healthcare professionals, Providers, Managed Care Organizations, Non-Profit Organizations, and Local Government entities all over the state of NC. Some of the administrative duties included progress notes, doing RAS scales, reauthorization of services, and documentation when making referrals for outside services. Training the companies employees was among my duties as well. I developed trainings in Progress note writing, WRAP, and Crisis Prevention techniques. Show less

Recovery Coach/ Community Transition Team Lead and Developer

• Aug 2009 - Mar 2014

Salesman

• Feb 2002 - Jan 2009

-Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles. -Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions. -Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport. -Demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services. -Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers automobile. -Provides sales management information by completing reports. -Updates job knowledge by participating in educational opportunities; reading professional publications. -Enhances dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Show less