Experience

Mosaic Spa & Health Clubs

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Spa Therapist

  • Oct 2022 - Present

  As a Spa Therapist I provide a friendly and professional service, while offering a wide range of treatments. Good product and therapeutic knowledge is essential to support clients treatment goals. The role additionally includes supporting management to maximise revenue through careful diary management and proactive selling of spa retail products and helping ensure the spa is kept clean and well maintained. A positive, can-do attitude plus strong interpersonal and communication skills are essential for this position. Show less



Salix Therapies

• United Kingdom
• Wellness and Fitness Services

• Massage Therapist

  • Jan 2019 - Present

  Qualified in a number of massage modalities with the ability to provide these both in a therapy room setting and in a corporate environment. Highly passionate about the beneficial effects of massage on anxiety and stress in corporate environments. A member of the Guild of Holistic Therapists with all qualifications accredited and insured through The Guild so you can be sure you are in safe hands.

• Massage Instructor

  • Sep 2019 - Present

  Providing baby massage instruction and couples instruction (perfect for labour!) to give you the confidence to carry out safe massage practice on those you love.

• Founder

  • Jan 2019 - Present

  Responsible for all aspects of customer care, maintaining customer relations, ensuring their aftercare and retail needs are met and that the treatments they are receiving are the best option for their needs.Responsible for maintaining efficient time keeping within the business, scheduling availability for clients, arranging events, attendance at networking events and training.Responsible for maintaining and analysing traffic on the website, and a consistent presence on social media platforms (Facebook & Instagram) curating content and graphics which are consistent with the branding and ethos of the business and adding value within local social media groups to build trust and confidence related to the brand.Maintenance of stock and business tools and ensuring that product knowledge is kept current.All administration such as risk assessments, keeping records, insurance and certifications up to date and day to day business accounting. Show less



Union of UEA Students

• United Kingdom
• 1 - 100 Employee

• Waterfront Bar Staff

  • Sep 2015 - Present

  A customer facing role in a busy city gig venue and club. - I am proficient on all three venue bars including a cocktail bar workingwithin a team or alone as required by the bar in question. I also have a working knowledge of the cloakroom and the Box Office to ensure I am able to help if assistance is required. - Opening, maintaining and cleaning down bars including optic and kegchanges, carrying out all duties to a high standard. - I strive to have a broad, ever-growing product knowledge which can be used to up-sell to premium products, especially in the cocktail bar, and I put the time in outside of work to ensure my knowledge of products, techniques and trends is up to date.- Acting as the first response for customer feedback and handlingconcerns, especially with regards to our Good Night Out policy to ensure any problems are approached in a caring and respectful manner. Show less

• Team Leader

  • Oct 2016 - Oct 2018

  After two busy and fulfilling years as a Team Leader I made the decision to step down to be able to better experience the other roles and duties within the venue, and to facilitate student staff to develop their skills within the environment of the Union by taking on the role. My additional duties within the role, that I still assist with, were: - Supervising staff during shifts, and managing opening & closing processes to ensure all duties are carried out to a high standard. - Cashing up tills and maintaining cash floats, doing change runs assisted by Door Staff.- Overseeing, training and guiding staff on the bar, with a high focus on ensuring that new staff feel welcomed and that they have the skills and knowledge available to them to succeed and settle in with the team, and making sure that staff know they can come to me with any problems.- Liaising and relaying relevant information between junior staff andmanagement and Door Staff along with ensuring I know what kind of crowd and attendance numbers to expect for the night along with any potential risks for the event such as underage drinking or substance abuse. Show less



The Range

• Real Estate
• 1 - 100 Employee

• Sales Assistant

  • Aug 2013 - Feb 2016

  A customer facing role in a retail environment. Fast paced with a high stock turnover. I developed a very fast pace for stock replenishment & on the POS system whilst still ensuring high levels of customer service. I received comprehensive age-related sales training with regular refresher training. A customer facing role in a retail environment. Fast paced with a high stock turnover. I developed a very fast pace for stock replenishment & on the POS system whilst still ensuring high levels of customer service. I received comprehensive age-related sales training with regular refresher training.



Morson International

• China

• Customer Service Representative

  • Jun 2013 - Jul 2013

  A telecommunications customer contact centre alongside a mobile phone repair centre. Assisting customers with booking in units for repair and keeping them informed on repair updates. This involved taking payments securely over the phone and data entry to record customer contact. This was a temporary contract. A telecommunications customer contact centre alongside a mobile phone repair centre. Assisting customers with booking in units for repair and keeping them informed on repair updates. This involved taking payments securely over the phone and data entry to record customer contact. This was a temporary contract.



Oil&Vinegar UK

• United Kingdom
• Food and Beverage Services

• Assistant Store Manager

  • Aug 2012 - Mar 2013

• Senior Sales Associate

  • Sep 2011 - Aug 2012

  A supervisory customer focused role at a gourmet speciality shop. My role in the position of Senior Sales Assistant furthered my responsibilities as a sales assistant (below). Duties included taking responsibility for the store in the absence of higher management; being the point of contact for customer queries and complaints, leading other staff, opening and closing and maintaining the general security in the store. There was computer and Admin work involving the use of Microsoft office; helping set up and organise rota's, filing, sending post and telephone communications with both customers and other stores within the company. I was proficient at cashing up at the end of the day, and end of week banking. I was involved with visual merchandising and stock replenishment within the store to best display products and offers in order to increase sales. My role included accepting, checking in and storing deliveries. Housekeeping duties included keeping all areas of the unit clean, maintaining compliance with health and safety and routinely checking the fire alarms. Given that we had testers available which were prepared onsite I also ensured our Food Hygiene processes were followed in the kitchen and on shop floor for all samples and testers available to customers. Show less

• Sales Associate

  • May 2011 - Sep 2011

  My role was to provide first class customer service including greeting, assisting and introducing customers to the brand and products, stock replenishment and carrying out transactions on the till. I quickly earned a set of keys so I could open the store without supervision.



Burger King Corporation

• 1 - 100 Employee

• Team Member

  • Jun 2008 - Dec 2008

  A customer facing role in a fast food outlet. I worked front of house during my time here taking and completing customer orders on the POS system whilst maintaining high health and safety and food hygiene standards. A customer facing role in a fast food outlet. I worked front of house during my time here taking and completing customer orders on the POS system whilst maintaining high health and safety and food hygiene standards.



Roys (Wroxham) Limited

• United Kingdom
• Retail
• 1 - 100 Employee

• Checkout Operator

  • Nov 2006 - Jun 2008

  A customer facing role in a retain environment. Experience with two POS programmes, some experience in stock replenishment and rotation. A customer facing role in a retain environment. Experience with two POS programmes, some experience in stock replenishment and rotation.