Experience

True Respite Brewing Company

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Co-Owner/Chief of Operations

  • May 2023 - Present

  True Respite Brewing Company is a 2,000 barrel a year craft brewery in Rockville, Maryland. Family owned and operated, they are leaders in beer quality, customer service, and community interaction. The brewery opened in April of 2018 and is the most awarded brewery in Maryland at the Maryland Craft Beer Competition. Duties: Direct day to day operations around Manufacturing, Wholesale Sales, and Retail Sales Directly manage a team of 23 staff across 3 divisions of the… Show more True Respite Brewing Company is a 2,000 barrel a year craft brewery in Rockville, Maryland. Family owned and operated, they are leaders in beer quality, customer service, and community interaction. The brewery opened in April of 2018 and is the most awarded brewery in Maryland at the Maryland Craft Beer Competition. Duties: Direct day to day operations around Manufacturing, Wholesale Sales, and Retail Sales Directly manage a team of 23 staff across 3 divisions of the company Manage budget, financials, and KPI's with key stakeholders Manage investor relations

• Co-Owner/Head of Retail Operations

  • Aug 2022 - May 2023

  Retain, Manage, and Expand our Retail Relationships with clients. 100% retention rate with a 30% expansion for 2022-2023. Oversaw VIP program. 100% retention rate with a 25% expansion from 2022-2023 Manage and Expand Retail Sales KPIs for accurate data tracking. Directly manage a team of 12 front of house staff including Taproom Manager Designed training materials and established team knowledge assessments to increase Customer Service standards and staff knowledge. Oversaw beer… Show more Retain, Manage, and Expand our Retail Relationships with clients. 100% retention rate with a 30% expansion for 2022-2023. Oversaw VIP program. 100% retention rate with a 25% expansion from 2022-2023 Manage and Expand Retail Sales KPIs for accurate data tracking. Directly manage a team of 12 front of house staff including Taproom Manager Designed training materials and established team knowledge assessments to increase Customer Service standards and staff knowledge. Oversaw beer quality certification by Cask Marque Real Ale of England. True Respite is one of three certified breweries in the continental United States. Maintain working knowledge and management of beverage production and wholesale sales. Lead and participate in all business-wide decisions

• Customer Experience and Events Manager

  • Jun 2021 - Aug 2022

  Raised off-site revenue by an average of 11% per month. Increased our exclusive off-site retail clients by 300% for 2021-2022. Managed a team of 7 event staff Crafted new SOP's and trained all Front of House staff on Customer Service and Event Service expectations.

• Shift Manager/Tour Manager

  • Apr 2018 - Jun 2021

  Managed all aspect of bartending shifts including bartender performance, customer service, and managing cash pre-and post shift. Designed and tour and tasting program from the ground up. Was the first of it's kind in Montgomery County. Revenue targets exceeded by 15%. Managed all COVID regulations for the front of house staff. Negotiated contracts for tents and heaters and ensured compliance with ever changing local regulations Managed all deliveries of direct-to-consumer sales



AMI Cardiac Monitoring

• Washington D.C. Metro Area

• Clinical Support

  • Mar 2014 - Nov 2016

  AMI Cardiac Monitoring is a 24/7 heart monitoring clinic in Maryland. They utilize remote monitoring technology to help doctors diagnose and treat heart-related medical issues. Duties: Manage the compiling over 200 patient files daily with the latest recordings and information for doctor's offices, clinics, and hospitals across the country. Implementation and staff/client training of new monitoring devices, leading to a significant drop in patients needing supplementary or… Show more AMI Cardiac Monitoring is a 24/7 heart monitoring clinic in Maryland. They utilize remote monitoring technology to help doctors diagnose and treat heart-related medical issues. Duties: Manage the compiling over 200 patient files daily with the latest recordings and information for doctor's offices, clinics, and hospitals across the country. Implementation and staff/client training of new monitoring devices, leading to a significant drop in patients needing supplementary or replacement devices. Liaising with at least 40 patients and clients per day in response to protocol, accounts, monitor setup, use, and troubleshooting. Show less AMI Cardiac Monitoring is a 24/7 heart monitoring clinic in Maryland. They utilize remote monitoring technology to help doctors diagnose and treat heart-related medical issues. Duties: Manage the compiling over 200 patient files daily with the latest recordings and information for doctor's offices, clinics, and hospitals across the country. Implementation and staff/client training of new monitoring devices, leading to a significant drop in patients needing supplementary or… Show more AMI Cardiac Monitoring is a 24/7 heart monitoring clinic in Maryland. They utilize remote monitoring technology to help doctors diagnose and treat heart-related medical issues. Duties: Manage the compiling over 200 patient files daily with the latest recordings and information for doctor's offices, clinics, and hospitals across the country. Implementation and staff/client training of new monitoring devices, leading to a significant drop in patients needing supplementary or replacement devices. Liaising with at least 40 patients and clients per day in response to protocol, accounts, monitor setup, use, and troubleshooting. Show less



The National Presbyterian Church

• United States
• Religious Institutions
• 1 - 100 Employee

• Deputy Operations Manager/Audio-Video and Recording Engineer

  • Jun 2011 - Jan 2014

  The National Presbyterian Church is a 3,000 member congregation located in Northwest Washington, DC. I was charged with pulling the operations and Multimedia technology infrastructure out of the 1990’s by way of new technology, new procedures, and improved staff and volunteer training. Duties: • Managed $300,000 upgrade projects resulting in new A/V systems in the highest trafficked spaces. • Wrote and managed contracts for venue rental/use by outside clients, resulting in… Show more The National Presbyterian Church is a 3,000 member congregation located in Northwest Washington, DC. I was charged with pulling the operations and Multimedia technology infrastructure out of the 1990’s by way of new technology, new procedures, and improved staff and volunteer training. Duties: • Managed $300,000 upgrade projects resulting in new A/V systems in the highest trafficked spaces. • Wrote and managed contracts for venue rental/use by outside clients, resulting in over $120,000 per year in income. • Trained and managed multiple skilled support teams ranging from 5 to 15 staff and volunteers, resulting in smooth event planning and the ability to successfully support multiple events with minimal staffing. • Created procedure and operations manuals for event support, event management and Audio/Video technology use. • Wrote, defended, and maintained an annual budget related to all Audio/Video and non-IT related purchasing, support, maintenance, and setup. • Managed all event and technology needs across 4 departments. Show less The National Presbyterian Church is a 3,000 member congregation located in Northwest Washington, DC. I was charged with pulling the operations and Multimedia technology infrastructure out of the 1990’s by way of new technology, new procedures, and improved staff and volunteer training. Duties: • Managed $300,000 upgrade projects resulting in new A/V systems in the highest trafficked spaces. • Wrote and managed contracts for venue rental/use by outside clients, resulting in… Show more The National Presbyterian Church is a 3,000 member congregation located in Northwest Washington, DC. I was charged with pulling the operations and Multimedia technology infrastructure out of the 1990’s by way of new technology, new procedures, and improved staff and volunteer training. Duties: • Managed $300,000 upgrade projects resulting in new A/V systems in the highest trafficked spaces. • Wrote and managed contracts for venue rental/use by outside clients, resulting in over $120,000 per year in income. • Trained and managed multiple skilled support teams ranging from 5 to 15 staff and volunteers, resulting in smooth event planning and the ability to successfully support multiple events with minimal staffing. • Created procedure and operations manuals for event support, event management and Audio/Video technology use. • Wrote, defended, and maintained an annual budget related to all Audio/Video and non-IT related purchasing, support, maintenance, and setup. • Managed all event and technology needs across 4 departments. Show less



MLR Technical Services, LLC

• Special Consultant to the Chief Executive Officer

  • Feb 2009 - Mar 2011

  MLR Technical Services was a medium sized “jack of all trades” technology and implementation company. As a Special Consultant, I was brought in to provide an outside perspective and evaluate current operations standards. Duties: • Investigated all procedures within sales, purchasing, human resources, and operations for excessive spending, waste, and inefficiency. • Isolated and corrected fraud, theft, and excessive spending within the company, reducing expenses by 24%.… Show more MLR Technical Services was a medium sized “jack of all trades” technology and implementation company. As a Special Consultant, I was brought in to provide an outside perspective and evaluate current operations standards. Duties: • Investigated all procedures within sales, purchasing, human resources, and operations for excessive spending, waste, and inefficiency. • Isolated and corrected fraud, theft, and excessive spending within the company, reducing expenses by 24%. • Rewrote on-boarding, and training techniques for new employees • Added checks and balances to hiring, purchasing, quoting, and RFP preparation within the company. • Conducted an internal change management program to utilize Scrum techniques and Agile Principles throughout all teams and company verticals. Show less MLR Technical Services was a medium sized “jack of all trades” technology and implementation company. As a Special Consultant, I was brought in to provide an outside perspective and evaluate current operations standards. Duties: • Investigated all procedures within sales, purchasing, human resources, and operations for excessive spending, waste, and inefficiency. • Isolated and corrected fraud, theft, and excessive spending within the company, reducing expenses by 24%.… Show more MLR Technical Services was a medium sized “jack of all trades” technology and implementation company. As a Special Consultant, I was brought in to provide an outside perspective and evaluate current operations standards. Duties: • Investigated all procedures within sales, purchasing, human resources, and operations for excessive spending, waste, and inefficiency. • Isolated and corrected fraud, theft, and excessive spending within the company, reducing expenses by 24%. • Rewrote on-boarding, and training techniques for new employees • Added checks and balances to hiring, purchasing, quoting, and RFP preparation within the company. • Conducted an internal change management program to utilize Scrum techniques and Agile Principles throughout all teams and company verticals. Show less