Operational Specialist

• Nov 2021 - Present

● Conducted sales analysis by generating reports in Excel, and identified opportunities to increase sales by 35% in a span of 4 months.● Analyzed daily reports, business summary reports, and dashboard recaps to attain data based on product features and presented recommendations that optimized reach by 40%.● Part of the team that successfully launched MESH, a social networking platform for youth micro-entrepreneurs in Kenya, which currently has 140K+ users.● Conduct user research, usability tests, and A/B tests to check on user flow and ensure that the app reflects the mental model of the Kenyan micro-entrepreneur.● Collaborate with cross-functional stakeholders including front-end and back-end developers to monitor user activity following various iterations.● Collaborated with senior management on multiple functions including customer success and increasing brand loyalty which resulted in a retention increase of 7%.

Product and Operations Intern

• May 2021 - Oct 2021

● Reduced testing time by 50% and increased accuracy in testing by 90% through automation tool creation.● Designed sprint testing processes and templates, which enabled a pass rate of 95%.● Collected customer requirements, directed testing, and conducted continuous evaluations to make proactive adjustments to marketing approaches.● Supported marketing teams, creating, deploying, and optimizing campaigns for customers, enabling an active monthly user base of 30% of the registered base.

Board Chairperson | Co-Founder

• Apr 2021 - Present

● Conceptualized successful mental health therapy for youths on campus, through forum theatres, buddy groups, and youth community chapters, contributing to the reduction of the suicide rate among youths on campus by 17%.● Developed a mental health toolkit, which helped 10000+ campus students to deal with mental health issues.● Partnered with Basic Needs, CitiesRise, and Center for Public Health Development to increase mental health awareness, reaching 200,000+ youths.● Spearheaded annual board meetings, briefed stakeholders on project progress, and completed 100% of partner and donor-funded projects.

Personal Assistant | President of African Children's Choir

• Dec 2018 - Apr 2021

Telecommunications Engineer Intern

• May 2017 - Aug 2017