Experience

• Conduct on-site and remote training sessions for 50+ clients to teach FieldAware's web and mobile application to end users Analyze clients’ business processes to determine appropriate solutions and procedures Assess the training needs of various companies/industries to cater a training plan specific to their goals Cultivate custom training classes specific to the business processes of each company Prepare training documents to distribute as learning aids for training participants Coordinate university recruiting efforts for the department Show less





• I was responsible for onboarding and training new home services merchants across the country for the Reach Commerce scheduling platform. I primarily created a training platform for new merchants and sales representatives that were going to be using our product for their businesses. This included a interactive scheduling and notification SAAS platform and a technician mobile iPad application. • Created training platforms for new merchants and technicians for the vendor console and iPad applications for multiple services and verticals • Performed face to face and webinar training's for new vendors, technicians and sales reps on the ReachCommerce product • Assisted in the onboarding process which helped new vendors with their websites and licensing • Assisted in creating point and click screen training video’s for new vendors Show less



• ▪ Provided customer assistance for selling and booking Home Services for the Dallas/Fort Worth Area. ▪ Assisted technicians in iPad ClubLocal application troubleshooting (building estimates, creating invoices, and processing payments) ▪ Assisted in training new hires for iPad and application navigation, fuctionality, and troubleshooting ▪ Created and designed the Training Manual for iPad use for new hires. ▪ Assisted in creating a Training portal for new hires and technicians (Wiki page) ▪ Created and designed a training workshop for Dynamic Sales tactics and iPad application functionality. ▪ Assisted in interviewing new hires Show less



• ▪ Provided customer service and support for phone-in ordering for apartment complexes, hotels, and healthcare institutions. ▪ Responsible for knowing the SAP ordering systems. ▪ Monitored logistics for all orders from the customer to the distribution center to the 3rd party carrier. ▪ Promoted to a Hospitality CSR- responsible for knowing all Hotel chains and agreements for brand products. ▪ Promoted to a Special Order Hospitality/Healthcare Rep- responsible for researching product that was not found in the HD supply catalog. ▪ Responsible for knowing the product and all the available vendors for all hospitality and healthcare sales. Show less