IT Manager

• Jun 2022 - Present

CRM Business Analyst

• Feb 2022 - Present

Working alongside the Managing Director, Sales & Marketing Director and Marketing Manager to lead and supportthe creation of the short, medium and long-term CRM system strategy and CX, CI to facilitate opportunity growth.Working alongside various front office departments with and conducting requirement gathering workshops,implementation, post implementation of various projects within the organisation.Working with Agile/SCRUM writing User Stories and following the development process through User StoryAcceptance.Managed multiple complex projects by mitigating risks, negotiating scope, prioritising objectives, and proposingmultiple solutions in the Agile environment.Assisted Product Owner with Backlog Refinement, User Story development and prioritisation.Worked closely with the assigned project managers / scrum masters and other stakeholders to define the scope ofa project.Developed AS-IS and TO-BE process flow diagrams.Created requirements specifications such as BRDs, RTMs, and Use Cases.Bridged sessions between development teams and business/user groups to manage requirementscomprehensively.Working with cross-functional teams, including developers, software architects and services, to propose systemsolutions.Analyse, segment and manage customer data and maximise this data to deliver effective targeted CRM activity.Work alongside Board Directors to develop informative reports that facilitate the business growth strategy withclear performance focus and value creation.Ensuring that the central CRM database is managed and maintained and to ensure all client data andcommunication is GDPR compliant and the correct procedures are in place for data collection and processing.Successfully interfacing the central CRM system with other software products including Power BI.Exercised complete governance over the central CRM system ensuring absolute conformity around data and management procedures. Show less

Senior Student Successor

• Sep 2021 - Feb 2022

Senior Student Services Analyst

• Oct 2019 - Sep 2021

Having established the case for the organisation’s shift to cloud infrastructure, and leading its digital transformation, I have valuable experience in identifying gaps and rooms for improvement in existing processes and optimising them with keen focus on innovation and success. I was also in charge of developing both key performance indicators and key risk indicators and other measures of performance and risk. Understanding of advance MS Office, G-Suite, WordPress, XML, CRM and other BI tools to collect, analyse, and present data A cross-functional role, I have considerable experience and expertise in business modelling across various organisational functions. Proficient in using Unified Modelling Language (UML), I am able to model intricate situations and communicate their results to the concerned stakeholders. An investigative role to identify flaws, inefficiencies and shortcomings in existing processes and services and devise solutions that lead to improvements or policy changes altogether An extensive experience in analysing and interpreting large volumes of data and information and using it to devise recommendations to drive improvements in the department. Show less