Sr. Data Scientist

• Nov 2023 - Present

Sr. Data Scientist

• Dec 2021 - Oct 2023

Responsibilities:- • Lead a team of data scientists & data analyst, providing mentorship and guidance to drive project success. • Collaborate with cross-functional teams to define data science strategies aligned with business goals. • Apply advanced statistical techniques and machine learning to analyze diverse educational datasets. • Develop predictive models for student & teacher performance, engagement, and personalized learning journeys. • Design and implement machine… Show more Responsibilities:- • Lead a team of data scientists & data analyst, providing mentorship and guidance to drive project success. • Collaborate with cross-functional teams to define data science strategies aligned with business goals. • Apply advanced statistical techniques and machine learning to analyze diverse educational datasets. • Develop predictive models for student & teacher performance, engagement, and personalized learning journeys. • Design and implement machine learning models addressing EdTech challenges like content recommendation and adaptive learning. • Oversee deployment of models into production, ensuring seamless integration. • Identify and engineer relevant features from complex data, enhancing model accuracy and interpretability. • Work with Data Engineers to optimize data pipelines for efficient processing. • Collaborate with cross-functional teams, presenting insights to both technical and non-technical stakeholders. • Foster data-driven decision-making culture through clear communication. • Stay updated with data science, machine learning, and EdTech trends. • Innovate data science methodologies, contributing to competitive advantage. Show less Responsibilities:- • Lead a team of data scientists & data analyst, providing mentorship and guidance to drive project success. • Collaborate with cross-functional teams to define data science strategies aligned with business goals. • Apply advanced statistical techniques and machine learning to analyze diverse educational datasets. • Develop predictive models for student & teacher performance, engagement, and personalized learning journeys. • Design and implement machine… Show more Responsibilities:- • Lead a team of data scientists & data analyst, providing mentorship and guidance to drive project success. • Collaborate with cross-functional teams to define data science strategies aligned with business goals. • Apply advanced statistical techniques and machine learning to analyze diverse educational datasets. • Develop predictive models for student & teacher performance, engagement, and personalized learning journeys. • Design and implement machine learning models addressing EdTech challenges like content recommendation and adaptive learning. • Oversee deployment of models into production, ensuring seamless integration. • Identify and engineer relevant features from complex data, enhancing model accuracy and interpretability. • Work with Data Engineers to optimize data pipelines for efficient processing. • Collaborate with cross-functional teams, presenting insights to both technical and non-technical stakeholders. • Foster data-driven decision-making culture through clear communication. • Stay updated with data science, machine learning, and EdTech trends. • Innovate data science methodologies, contributing to competitive advantage. Show less

Data Scientist

• Aug 2013 - Dec 2021

Data Scientist (Python, Tableau, SQL & ML) (Feb 2018 to Dec 2021) Role: • To find insights from the company data & discuss with superiors to find a solution and implement the same on operations floor. • Worked on all – Descriptive, Diagnostic, Predictive and Prescriptive analysis. • Building the data and infrastructure from ground-up using Tableau and SQL. • Built operational reporting using Tableau, MIS, Pycharm or Jupyter notebook to find areas of improvement. • Building… Show more Data Scientist (Python, Tableau, SQL & ML) (Feb 2018 to Dec 2021) Role: • To find insights from the company data & discuss with superiors to find a solution and implement the same on operations floor. • Worked on all – Descriptive, Diagnostic, Predictive and Prescriptive analysis. • Building the data and infrastructure from ground-up using Tableau and SQL. • Built operational reporting using Tableau, MIS, Pycharm or Jupyter notebook to find areas of improvement. • Building Qualitative & Quantitative ML models for detection, prediction, classification and improvement of business. • Worked on developing new strategies to improve the existing process & efficiency. • Conceptualize & develop innovative use-cases for using mortgage data. • Conducted credit risk analysis by analyzing risk parameters such as the probability of default, value-at-risk, risk weighted, & activity ratios. • Making the weekly report of the mortgage defaulter data • Handling team of 5 Data Analyst (assigning task and completing it before deadline) • Training newbies on ML Concepts. Data Analyst (Tableau, Python & MySQL) (Sep 2015 to Feb 2018) Role: - • Study business requirements to design & document data models and data transformation rules. • Maintain vendor and corporate (internal) data dictionaries and the mappings between the two. • Triage data quality issues & communicate with the appropriate data engineering teams to address problems. • Act as liaison between business intelligence & data engineering teams. • Certify new data sets as they are ingested by data engineering. • Identify patterns in data that can be used to develop proprietary metrics Tableau Data Analyst (Aug 2013 to Sep 2015) Role: - • Develop, design, and maintain Tableau dashboards and analytics • Collect, refine, and prepare data for analytics & visualization • Manage and utilize the Tableau platform to extract meaningful insights from it. • Solving any data or performance issues related to workbooks & data sources Show less Data Scientist (Python, Tableau, SQL & ML) (Feb 2018 to Dec 2021) Role: • To find insights from the company data & discuss with superiors to find a solution and implement the same on operations floor. • Worked on all – Descriptive, Diagnostic, Predictive and Prescriptive analysis. • Building the data and infrastructure from ground-up using Tableau and SQL. • Built operational reporting using Tableau, MIS, Pycharm or Jupyter notebook to find areas of improvement. • Building… Show more Data Scientist (Python, Tableau, SQL & ML) (Feb 2018 to Dec 2021) Role: • To find insights from the company data & discuss with superiors to find a solution and implement the same on operations floor. • Worked on all – Descriptive, Diagnostic, Predictive and Prescriptive analysis. • Building the data and infrastructure from ground-up using Tableau and SQL. • Built operational reporting using Tableau, MIS, Pycharm or Jupyter notebook to find areas of improvement. • Building Qualitative & Quantitative ML models for detection, prediction, classification and improvement of business. • Worked on developing new strategies to improve the existing process & efficiency. • Conceptualize & develop innovative use-cases for using mortgage data. • Conducted credit risk analysis by analyzing risk parameters such as the probability of default, value-at-risk, risk weighted, & activity ratios. • Making the weekly report of the mortgage defaulter data • Handling team of 5 Data Analyst (assigning task and completing it before deadline) • Training newbies on ML Concepts. Data Analyst (Tableau, Python & MySQL) (Sep 2015 to Feb 2018) Role: - • Study business requirements to design & document data models and data transformation rules. • Maintain vendor and corporate (internal) data dictionaries and the mappings between the two. • Triage data quality issues & communicate with the appropriate data engineering teams to address problems. • Act as liaison between business intelligence & data engineering teams. • Certify new data sets as they are ingested by data engineering. • Identify patterns in data that can be used to develop proprietary metrics Tableau Data Analyst (Aug 2013 to Sep 2015) Role: - • Develop, design, and maintain Tableau dashboards and analytics • Collect, refine, and prepare data for analytics & visualization • Manage and utilize the Tableau platform to extract meaningful insights from it. • Solving any data or performance issues related to workbooks & data sources Show less

Team Lead - AI Division - Internship

• Oct 2020 - Jan 2021

Worked as a Team Lead handling a team of 30 members; --Completed an entire project within the given period of time, as per client requirement. Created a hybrid (AI & Rule Based) customer service Chatbot for a client website, which also does recommendation as well as upselling. The bot includes several ML and DL models, MongoDB, client server API's & integration with python and Jquery. It was a great fun working on this project. Looking for more of these. Worked as a Team Lead handling a team of 30 members; --Completed an entire project within the given period of time, as per client requirement. Created a hybrid (AI & Rule Based) customer service Chatbot for a client website, which also does recommendation as well as upselling. The bot includes several ML and DL models, MongoDB, client server API's & integration with python and Jquery. It was a great fun working on this project. Looking for more of these.

Data Science Internship

• Sep 2020 - Oct 2020

• Worked on finding relevant insights and compiling analytical research on Loan accounts and products, that enable other employees in the company to make sound decision. • Collected, studied and interpreted small & large dataset; conducted reports; performed accurate, successful data management. • Developed and implemented new prediction models, which increased company productivity and efficiency. • Worked on finding relevant insights and compiling analytical research on Loan accounts and products, that enable other employees in the company to make sound decision. • Collected, studied and interpreted small & large dataset; conducted reports; performed accurate, successful data management. • Developed and implemented new prediction models, which increased company productivity and efficiency.

Senior Customer Service Associate

• Mar 2011 - Jul 2013

Responsibilities (KRAs):- • Appointed as Customer Service Team Leader in ‘AUS Post-pay Department’ catering to all ‘3 AUS’ Customer’s. • Training & coaching team on their weaker areas of performance, reviewing performance • Handling escalation calls, provide answers/solutions and guidance to team. • Leading and Inspiring team, communicating company news, Facilitating meetings. • Administrating leave approvals, sending attendance data to payroll & planning rosters for team with… Show more Responsibilities (KRAs):- • Appointed as Customer Service Team Leader in ‘AUS Post-pay Department’ catering to all ‘3 AUS’ Customer’s. • Training & coaching team on their weaker areas of performance, reviewing performance • Handling escalation calls, provide answers/solutions and guidance to team. • Leading and Inspiring team, communicating company news, Facilitating meetings. • Administrating leave approvals, sending attendance data to payroll & planning rosters for team with WFM team. • Attending briefings, management trainings & improving technical skills for self-development. • Other responsibilities such as, taking overflow calls, helping team with R&R (Rewards and Recognition), Organize engagement activities. • Maintaining healthy cross- functional relationship within the company to maximize the customer experience. Key performance Indicator (KPI):- • Quality and Coaching • Efficiency (AHT, ACW, Attendance & Adherence) • Customer feedback (CSAT) Show less Responsibilities (KRAs):- • Appointed as Customer Service Team Leader in ‘AUS Post-pay Department’ catering to all ‘3 AUS’ Customer’s. • Training & coaching team on their weaker areas of performance, reviewing performance • Handling escalation calls, provide answers/solutions and guidance to team. • Leading and Inspiring team, communicating company news, Facilitating meetings. • Administrating leave approvals, sending attendance data to payroll & planning rosters for team with… Show more Responsibilities (KRAs):- • Appointed as Customer Service Team Leader in ‘AUS Post-pay Department’ catering to all ‘3 AUS’ Customer’s. • Training & coaching team on their weaker areas of performance, reviewing performance • Handling escalation calls, provide answers/solutions and guidance to team. • Leading and Inspiring team, communicating company news, Facilitating meetings. • Administrating leave approvals, sending attendance data to payroll & planning rosters for team with WFM team. • Attending briefings, management trainings & improving technical skills for self-development. • Other responsibilities such as, taking overflow calls, helping team with R&R (Rewards and Recognition), Organize engagement activities. • Maintaining healthy cross- functional relationship within the company to maximize the customer experience. Key performance Indicator (KPI):- • Quality and Coaching • Efficiency (AHT, ACW, Attendance & Adherence) • Customer feedback (CSAT) Show less

Sr. Customer Service Associate

• Mar 2007 - Feb 2011

Responsibilities:- • Appointed as CRA (Customer Relationship Associate) in CRD (Customer Relations Department) • Thoroughly reviewing, analyzing and interpreting all events and actions that did or did not occur on customer’s accounts that are in dispute, and to provide a fair and impartial assessment of the Bank’s servicing of the loan. • Working with the Bank’s business units to fully understand their policies and procedures and the actions taken in relation to loans in… Show more Responsibilities:- • Appointed as CRA (Customer Relationship Associate) in CRD (Customer Relations Department) • Thoroughly reviewing, analyzing and interpreting all events and actions that did or did not occur on customer’s accounts that are in dispute, and to provide a fair and impartial assessment of the Bank’s servicing of the loan. • Working with the Bank’s business units to fully understand their policies and procedures and the actions taken in relation to loans in dispute. • Educating customers, management and consumer advocacy groups as to the details of the disputes, the resolutions and the Bank’s policies and procedures as they pertain to the dispute. • Providing a potential recommendation if needed to implement a resolution. Assisting with on-the-job training of new employees. • Miscellaneous job-related duties as assigned by department group leader, supervisor or manager, including special projects. • Prepare team reports by collecting overall performance data and updating to the team leader. • Contribute to team effort by accomplishing related results as needed. Show less Responsibilities:- • Appointed as CRA (Customer Relationship Associate) in CRD (Customer Relations Department) • Thoroughly reviewing, analyzing and interpreting all events and actions that did or did not occur on customer’s accounts that are in dispute, and to provide a fair and impartial assessment of the Bank’s servicing of the loan. • Working with the Bank’s business units to fully understand their policies and procedures and the actions taken in relation to loans in… Show more Responsibilities:- • Appointed as CRA (Customer Relationship Associate) in CRD (Customer Relations Department) • Thoroughly reviewing, analyzing and interpreting all events and actions that did or did not occur on customer’s accounts that are in dispute, and to provide a fair and impartial assessment of the Bank’s servicing of the loan. • Working with the Bank’s business units to fully understand their policies and procedures and the actions taken in relation to loans in dispute. • Educating customers, management and consumer advocacy groups as to the details of the disputes, the resolutions and the Bank’s policies and procedures as they pertain to the dispute. • Providing a potential recommendation if needed to implement a resolution. Assisting with on-the-job training of new employees. • Miscellaneous job-related duties as assigned by department group leader, supervisor or manager, including special projects. • Prepare team reports by collecting overall performance data and updating to the team leader. • Contribute to team effort by accomplishing related results as needed. Show less

Travel Specialist - Sr. Customer Service Associate - Travelocity -ACH -US

• Oct 2005 - Feb 2007

Responsibilities:- • Assisting customers in booking their Flights, Hotel & Car for the destination on a round trip and single trip. • Explaining the terms and conditions of the flight tickets for a transparent booking. • Assisting customers to alter their booking and cancel if required. • Attending complains of customer who are unsatisfied and satisfying them with proper assistance. • Satisfy valued customers by answering their queries and suggesting information about other… Show more Responsibilities:- • Assisting customers in booking their Flights, Hotel & Car for the destination on a round trip and single trip. • Explaining the terms and conditions of the flight tickets for a transparent booking. • Assisting customers to alter their booking and cancel if required. • Attending complains of customer who are unsatisfied and satisfying them with proper assistance. • Satisfy valued customers by answering their queries and suggesting information about other products and services. • Maintain customer records by updating account information after every call. • Resolving product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • Contributes to team effort by accomplishing related results as needed. Show less Responsibilities:- • Assisting customers in booking their Flights, Hotel & Car for the destination on a round trip and single trip. • Explaining the terms and conditions of the flight tickets for a transparent booking. • Assisting customers to alter their booking and cancel if required. • Attending complains of customer who are unsatisfied and satisfying them with proper assistance. • Satisfy valued customers by answering their queries and suggesting information about other… Show more Responsibilities:- • Assisting customers in booking their Flights, Hotel & Car for the destination on a round trip and single trip. • Explaining the terms and conditions of the flight tickets for a transparent booking. • Assisting customers to alter their booking and cancel if required. • Attending complains of customer who are unsatisfied and satisfying them with proper assistance. • Satisfy valued customers by answering their queries and suggesting information about other products and services. • Maintain customer records by updating account information after every call. • Resolving product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • Contributes to team effort by accomplishing related results as needed. Show less

Direct Sales - Customer Service Professional

• Apr 2004 - Oct 2005

Responsibilities:- • Direct sales for the process known as ‘Primus Canada’. • Target the upper end to sell world class post-paid telephone connections. • Execute and develop new client relationships through aggressive cold calling, understanding the client’s requirements and closing sales. • Complete error free customer order and required documentation to facilitate the smooth processing and provisioning of customer order according to established internal procedure. • Demonstrate… Show more Responsibilities:- • Direct sales for the process known as ‘Primus Canada’. • Target the upper end to sell world class post-paid telephone connections. • Execute and develop new client relationships through aggressive cold calling, understanding the client’s requirements and closing sales. • Complete error free customer order and required documentation to facilitate the smooth processing and provisioning of customer order according to established internal procedure. • Demonstrate leadership, influence teamwork and develop partnerships with internal and external clients. Maintain strong cross-functional relationships within the company to maximize the customer’s experience Show less Responsibilities:- • Direct sales for the process known as ‘Primus Canada’. • Target the upper end to sell world class post-paid telephone connections. • Execute and develop new client relationships through aggressive cold calling, understanding the client’s requirements and closing sales. • Complete error free customer order and required documentation to facilitate the smooth processing and provisioning of customer order according to established internal procedure. • Demonstrate… Show more Responsibilities:- • Direct sales for the process known as ‘Primus Canada’. • Target the upper end to sell world class post-paid telephone connections. • Execute and develop new client relationships through aggressive cold calling, understanding the client’s requirements and closing sales. • Complete error free customer order and required documentation to facilitate the smooth processing and provisioning of customer order according to established internal procedure. • Demonstrate leadership, influence teamwork and develop partnerships with internal and external clients. Maintain strong cross-functional relationships within the company to maximize the customer’s experience Show less