Antony Laycock
Vice President Of Software Development at CustomerGauge- Claim this Profile
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Bio
David Leibowitz, ccsmp
During my tenure as Global VP of Customer Success for CustomerGauge Antony was an exceptional business partner and collaborator. He worked most effectively with me and my global team to ensure the products his team developed and maintained met the needs and expectations of our customers, as well as what the market (and therefore CustomerGauge Sales) demanded. Antony and I shared responsibility for CustomerGauge Technical Support function where my team handled Level 1 and 2 and his team Level 3. Here Antony was extremely responsive to the demands of customers, my CSMs and Project Management Office staff, providing quality and timely solutions even when strapped for resources. Antony also delivered embedded analytics into our products such that Customer Success and executive leadership had clear visibility into the "signals" of customer adoption and usage such that my could proactively drive customer value realization from an informed position. I highly recommend Antony to any company seeking an exceptional Software Development leader and cross-organizational business partner.
Alex Smirnov
I was lucky to work with Antony for two years. He has built an exceptional engineering culture in CustomerGauge. Being a follower of Agile methodology he implemented the best practices from it and combed out some of them that didn’t work for the team. I must note that he trusted his colleagues and relied on their expertise without pushing his ideas in front of the others, but tried to reason about technical solutions with us. He has a huge experience as a developer himself, so it was easy to find common ground. I’d recommend Antony as an engineering manager/CTO to any organization.
David Leibowitz, ccsmp
During my tenure as Global VP of Customer Success for CustomerGauge Antony was an exceptional business partner and collaborator. He worked most effectively with me and my global team to ensure the products his team developed and maintained met the needs and expectations of our customers, as well as what the market (and therefore CustomerGauge Sales) demanded. Antony and I shared responsibility for CustomerGauge Technical Support function where my team handled Level 1 and 2 and his team Level 3. Here Antony was extremely responsive to the demands of customers, my CSMs and Project Management Office staff, providing quality and timely solutions even when strapped for resources. Antony also delivered embedded analytics into our products such that Customer Success and executive leadership had clear visibility into the "signals" of customer adoption and usage such that my could proactively drive customer value realization from an informed position. I highly recommend Antony to any company seeking an exceptional Software Development leader and cross-organizational business partner.
Alex Smirnov
I was lucky to work with Antony for two years. He has built an exceptional engineering culture in CustomerGauge. Being a follower of Agile methodology he implemented the best practices from it and combed out some of them that didn’t work for the team. I must note that he trusted his colleagues and relied on their expertise without pushing his ideas in front of the others, but tried to reason about technical solutions with us. He has a huge experience as a developer himself, so it was easy to find common ground. I’d recommend Antony as an engineering manager/CTO to any organization.
David Leibowitz, ccsmp
During my tenure as Global VP of Customer Success for CustomerGauge Antony was an exceptional business partner and collaborator. He worked most effectively with me and my global team to ensure the products his team developed and maintained met the needs and expectations of our customers, as well as what the market (and therefore CustomerGauge Sales) demanded. Antony and I shared responsibility for CustomerGauge Technical Support function where my team handled Level 1 and 2 and his team Level 3. Here Antony was extremely responsive to the demands of customers, my CSMs and Project Management Office staff, providing quality and timely solutions even when strapped for resources. Antony also delivered embedded analytics into our products such that Customer Success and executive leadership had clear visibility into the "signals" of customer adoption and usage such that my could proactively drive customer value realization from an informed position. I highly recommend Antony to any company seeking an exceptional Software Development leader and cross-organizational business partner.
Alex Smirnov
I was lucky to work with Antony for two years. He has built an exceptional engineering culture in CustomerGauge. Being a follower of Agile methodology he implemented the best practices from it and combed out some of them that didn’t work for the team. I must note that he trusted his colleagues and relied on their expertise without pushing his ideas in front of the others, but tried to reason about technical solutions with us. He has a huge experience as a developer himself, so it was easy to find common ground. I’d recommend Antony as an engineering manager/CTO to any organization.
David Leibowitz, ccsmp
During my tenure as Global VP of Customer Success for CustomerGauge Antony was an exceptional business partner and collaborator. He worked most effectively with me and my global team to ensure the products his team developed and maintained met the needs and expectations of our customers, as well as what the market (and therefore CustomerGauge Sales) demanded. Antony and I shared responsibility for CustomerGauge Technical Support function where my team handled Level 1 and 2 and his team Level 3. Here Antony was extremely responsive to the demands of customers, my CSMs and Project Management Office staff, providing quality and timely solutions even when strapped for resources. Antony also delivered embedded analytics into our products such that Customer Success and executive leadership had clear visibility into the "signals" of customer adoption and usage such that my could proactively drive customer value realization from an informed position. I highly recommend Antony to any company seeking an exceptional Software Development leader and cross-organizational business partner.
Alex Smirnov
I was lucky to work with Antony for two years. He has built an exceptional engineering culture in CustomerGauge. Being a follower of Agile methodology he implemented the best practices from it and combed out some of them that didn’t work for the team. I must note that he trusted his colleagues and relied on their expertise without pushing his ideas in front of the others, but tried to reason about technical solutions with us. He has a huge experience as a developer himself, so it was easy to find common ground. I’d recommend Antony as an engineering manager/CTO to any organization.
Credentials
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PSM 1 - Certified Scrum Master
Scrum.orgFeb, 2016- Nov, 2024
Experience
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CustomerGauge
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Netherlands
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Software Development
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1 - 100 Employee
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Vice President Of Software Development
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Sep 2016 - Present
CustomerGauge is a software-as-a-service platform that helps clients improve and monetize the B2B customer experience. Responsible for: • Rolling out an Agile process improvement program • Working closely with Product Owners to coordinate development across component teams. • Providing an escalation path for high urgency customer issues. • Facilitating continuous integration, test automation and automated deployment initiatives. • Demonstrating a commitment to excellence and quality. • Line Management of all Technical Staff • Encouraging innovation, particularly in Cloud Native environment Show less
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Kewill
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United Kingdom
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Transportation, Logistics, Supply Chain and Storage
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100 - 200 Employee
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Agile Coach / Scrum of Scrums Master
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Mar 2013 - Jun 2016
Helped a global development organization (7 locations, 300+ FTE) transition to an Agile development process.This mainly involved hosting training sessions and coaching Scrum Masters and Product Owners.Also, the products each team were working on needed to form a consistent, cohesive product suite so I also facilitated meetings to identify cross team dependencies and opportunities for reuse via an 'internal open source' model.
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Agile Team Lead
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May 2010 - Feb 2013
Led agile teams developing logistics and customs software.
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Infor
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United States
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Software Development
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700 & Above Employee
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Agile Team Lead
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2006 - Apr 2010
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Systems Union
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Software Development
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1 - 100 Employee
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Software Development Manager
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Feb 1999 - Aug 2006
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Omron Industrial Automation Europe
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Netherlands
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Automation Machinery Manufacturing
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700 & Above Employee
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C++ Developer
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Jul 1995 - Feb 1999
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Senior Analyst Programmer
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Jul 1994 - Jun 1995
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Project Manager
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Feb 1991 - Jun 1994
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Education
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The University of Manchester
Bachelor’s Degree, Software Engineering