Experience

Fascination St. Fine Art and Frame

• United States
• Artists and Writers
• 1 - 100 Employee

• Owner

  • Jun 2023 - Present

  Denver, Colorado, United States



Genpact

• United States
• Business Consulting and Services
• 700 & Above Employee

• Vice President | High Tech | Sales & Commercial Solutions

  • Nov 2021 - Apr 2023

  Denver, Colorado, United States



ServiceSource

• Sr Director, Global Accounts & Customer Success

  • May 2018 - Oct 2021

  Greater Denver Area Global account and P&L leader with 200+ staff in 8 worldwide locations. Drive YoY revenue growth through inside sales, customer success, and renewals operations. Build globally scalable GTM teams for B2B onboarding, adoption, health scoring, and renewals. Develop 1-tier and 2-tier channel sales and cloud migration strategies through resellers and distributors. Own periodic strategic planning, budgeting, forecasting, and reporting for P&L. Manage pre-sales product development and proposal of… Show more Global account and P&L leader with 200+ staff in 8 worldwide locations. Drive YoY revenue growth through inside sales, customer success, and renewals operations. Build globally scalable GTM teams for B2B onboarding, adoption, health scoring, and renewals. Develop 1-tier and 2-tier channel sales and cloud migration strategies through resellers and distributors. Own periodic strategic planning, budgeting, forecasting, and reporting for P&L. Manage pre-sales product development and proposal of business case, pricing, and contracts to customers. Cultivate strong CxO client relationships to ensure strategic alignment and customer satisfaction. Promote a workforce culture focused on caring, collaboration, diversity, giving, and leadership development. Show less



Credere Group (now Eliassen Group)

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Vice President of Client Services

  • Jan 2016 - Apr 2018

  Greater Denver Area Joined founding team of managed services consulting startup as executive client relationship leader to grow revenue after incubation period. Grew sales by building pre-sales and solution selling capabilities and closed multi-year deal with the largest publicly traded investment services firm in the U.S. Created proprietary managed service technology, solutions, sales processes, and pricing & productivity models for F500 clients. Successful track record of launching a wide range of consulting… Show more Joined founding team of managed services consulting startup as executive client relationship leader to grow revenue after incubation period. Grew sales by building pre-sales and solution selling capabilities and closed multi-year deal with the largest publicly traded investment services firm in the U.S. Created proprietary managed service technology, solutions, sales processes, and pricing & productivity models for F500 clients. Successful track record of launching a wide range of consulting products and delivery solutions. Led multiple engagements with large financial institutions like Wells Fargo, Charles Schwab, and Western Union. Credere Group was acquired by Eliassen Group. Show less



ServiceSource

• Director, Global Customer Success

  • Mar 2014 - Jan 2016

  Denver, CO Global account leader for client relationships with Microsoft, Adobe, and Avaya. Managed global customer success and renewals teams responsible for $525M+ ARR. Managed 6 customer success managers directly and 150+ resources in sales, operations, data, and technology functions. Coordinated internal teams to expand account revenue, enhance products, set prices, and negotiate contracts. Developed sales campaigns to drive revenue, enhance sales, and increase operational efficiencies. Managed… Show more Global account leader for client relationships with Microsoft, Adobe, and Avaya. Managed global customer success and renewals teams responsible for $525M+ ARR. Managed 6 customer success managers directly and 150+ resources in sales, operations, data, and technology functions. Coordinated internal teams to expand account revenue, enhance products, set prices, and negotiate contracts. Developed sales campaigns to drive revenue, enhance sales, and increase operational efficiencies. Managed delivery of P&L plans, forecasts, and performance reviews for internal and client consumption. Led incubator group to develop new proof-of-concept solutions for clients to test new markets and products. Show less



Ideate Consulting

• Managing Director, Account Sales

  • Sep 2012 - Mar 2014

  Denver, CO Grew sales to $2M in as co-founder of consulting firm focused on sales optimization, organization transformation, and M&A integration. Delivered full sales cycle training to corporate clients focused on demand generation, lead nurturing, relationship management, and deal closing.



North Highland

• United States
• Business Consulting and Services
• 700 & Above Employee

• Senior Manager, Account Management

  • Jan 2003 - Sep 2012

  Denver, CO Launched Western U.S. customer experience practice for rapidly growing $300M management consulting firm. Managed $3M account portfolio, new customer acquisition, existing account revenue growth, consultant performance, and client satisfaction. Negotiated $1M in CRM strategy sales to world's largest distributor of components and enterprise computing systems. Expanded overall sales pipeline by 30% via creation of new corporate sales methodology to increase TAM and new logo win rates. Sold… Show more Launched Western U.S. customer experience practice for rapidly growing $300M management consulting firm. Managed $3M account portfolio, new customer acquisition, existing account revenue growth, consultant performance, and client satisfaction. Negotiated $1M in CRM strategy sales to world's largest distributor of components and enterprise computing systems. Expanded overall sales pipeline by 30% via creation of new corporate sales methodology to increase TAM and new logo win rates. Sold customer experience strategy & analytics, ERP change management, and organizational transformation engagements to Fortune 500 clients. Show less



PwC

• Professional Services
• 700 & Above Employee

• Senior Associate, Revenue Assurance

  • Oct 2001 - Dec 2002

  Denver, Colorado, United States Led revenue maximization engagements that secured $3M in billable revenue for the largest cable & broadband provider in the U.S. Managed data analyst teams charged with investigation of unbilled or under-billed services delivered to intercarriers and subscribers



Ernst & Young Global Consulting Services

• Bahamas
• Business Consulting and Services
• 700 & Above Employee

• Senior Consultant, Engagement Manager

  • Aug 1998 - Sep 2001

  Dallas, TX and Amsterdam, Netherlands Business transformation project manager for ERP implementations, Y2K initiatives, and full software development lifecycle projects. Relocated to Amsterdam, Netherlands for 12 months to build telecom BSS/OSS consulting practice and train E&Y peers across Europe



Arthur Andersen Business Consulting

• Accounting
• 1 - 100 Employee

• Technology Solutions & Help Desk Specialist

  • Jun 1997 - May 1998

  Sarasota, FL and Dallas, TX - Summer intern: supported C++ development for A+ Tax software - Senior year intern: supported Business Consulting Help Desk